Complaints

This profile includes complaints for Schools First Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Schools First Federal Credit Union

  15442 Newport Ave Tustin, CA 92780-6473

• 

  Schools First Federal Credit Union

  6501 E Spring St Long Beach, CA 90808

• 

  Schools First Federal Credit Union

  550 Hidden Valley Pkwy Corona, CA 92879

• 

  Schools First Federal Credit Union

  1209 University Ave Riverside, CA 92507

• 

  Schools First Federal Credit Union

  74590 Highway 111 Palm Desert, CA 92260-3804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with SchoolsFirst Federal Credit Union, I do not have a contract with SchoolsFirst Federal Credit Union, as they did not provide mw with the original contract per request.

  Business Response

  Date: 01/08/2025

  California Civil and Penal Code regarding debt collection activities when identity theft is alleged requires debtors to present a copy of a Federal **************** (FTC) identity theft report and a written statement. Before an investigation can begin, Ms. ***** will need to provide all required documentation and complete reporting with the ***. Upon receipt of the required documentation, any adverse information previously reported to a credit reporting agency will be updated to reflect the debt is being disputed. In addition, any debt collection activity will cease during the investigation.Upon completion of the investigation, a letter of determination will be sent to Ms. ***** to inform her of the outcome and the basis our findings.

• Initial Complaint

  Date:11/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with SCHOOLSFIRST FEDERAL CREDIT UNION. I do not have a contract with SCHOOLSFIRST FEDERAL CREDIT UNION, they did not provide me with the original contract as requested.

  Business Response

  Date: 11/07/2024

  We are in receipt of the complaint filed with the BBB by ******* ********. In the complaint, Ms. ******** states she is not liable for the debt with SchoolsFirst FCU as she states she does not have a contract with SchoolsFirst FCU. As a result, Ms. ******** is asking to have the tradeline removed from her credit report.
  
  After reviewing Ms.Pimentels complaint, SchoolsFirst FCU is unable to investigate the claim for inaccurate credit reporting, due to missing information as outlined in the Fair Credit Reporting Act. We are unable to determine which tradeline(s) Ms. ******** is disputing and the basis of her dispute. Ms. ******** has several paid and closed tradelines with SchoolsFirst FCU. We ask that Ms. ******** provide the following information in order for us to complete an investigation:
  
  Loan ID(s) being disputed
  The specific credit reporting that is being disputed (i.e. June 2020 30 day late)
  An explanation of the basis of his dispute.
  
  With the above details, Ms. ******** may file a credit dispute through the credit reporting agencies directly or mail her dispute to the Credit Union to the address below:
  
  SchoolsFirst FCU
  Attn: Credit Disputes
  PO Box 11547
  *******************
  
  SchoolsFirst FCU understands the importance of accurate credit reporting and abides by all fair credit reporting laws and regulations. If Ms. ******** has any further questions, she can contact one of our Credit Dispute Representatives at ******************.
  
  
  Sincerely,
  
  ****** ******
  Manager, Credit Bureau Reporting
  

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is showing misleading/inaccurate information on my credit report as delinquent, when in fact the company's errors lead to said delinquencies. The bank attached to the credit card company has locked me out of my account twice, preventing me from making payments or other transactions due to a fraud block precaution initiated by them. Additionally, my account was subsequently victimized by fraud of $410, a month prior to the billing period (May 20, 2024) that is being reported as late and the company refused to investigate my fraud claim which affected the late reporting due to the fraud happening 5 months prior to the date of my claim. They stated that it was out of their investigation date range and I reported this fraud on October 24, 2024. Company refuses to make adjustments to the credit report or reimburse my account for the fraudulent charge.

  Business Response

  Date: 11/12/2024

  Our records show Mr. ***** had a credit card opened on October 16, 2023, for a credit limit of $5,000. SchoolsFirst received an alert that Mr. ****** debit card was added to Apple Pay on an unknown device. A temporary block on Mr. ****** debit card was placed as a precaution on December 28, 2023. Mr. ***** responded to the alert on January ******, and confirmed that his card may have been compromised and confirmed the fraud alert. At that time, his card was closed, and a new card was reissued.During the time of the debit card block, Mr. ***** was still able to access the funds in his share and online banking.
  
  In accordance with Regulation Z, Members are required to promptly notify us of any suspected errors within a specified timeframe to ensure effective investigation and resolution. Under Regulation Z,Members have 60 days from the date the first statement containing the error was sent to report the error. The transaction in question posted on May 21, 2024,and appeared on statement date June 16, 2024. Mr. ***** notified us until October 24, 2024, this notification falls outside the regulated 60-day window. The $410 transaction was not the result of delinquency reporting. Statements attached show Mr. ***** missed two payments between March 2024 and June 2024,resulting in a late reporting for July 2024. Mr. ****** credit card balance was $4752.14 and up to $5167.83, with an amount due for every credit card cycle.
  
  Based on our research, the fraud block prevention and $410 charge were not a result of Mr. ****** late reporting.There will be no modifications to Mr. ****** credit report. As stated above,the charge in question falls outside the regulated 60-day window and can no longer be disputed or refunded.
  
  If Mr. ***** has additional questions, he can contact our Credit *************************** at **********************.
  
  Sincerely,
  
  ****** ******
  Manager, Credit Bureau Reporting

• Initial Complaint

  Date:10/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Loan Modifications Recast fee of $250 refund was promised and or applied towards the principal of our mortgage. It has been several weeks, and we continue to receive mixed responses from different departments. This has become extremely frustrating and disappointing from a client standpoint, as well as an extreme waste of time being on the phone to check in constantly. Hoping to find a point of contact to actually resolve this issue. Thank you.

  Business Response

  Date: 10/22/2024

  In July 2024,we received the borrowers request to recast the mortgage. Member made a principal reduction payment in the amount of $200,000 on August 4. A recast modification agreement was mailed to the Member to sign, notarize and return with the required fee. On September 3, we received the modification agreement and $250 recast fee. On September 4, the system changes were completed to reflect the recast modification terms. A new monthly billing statement for payment due on October 1, 2024, was issued on September 5. On September 26, the Member spoke with a **************** Representative and expressed dissatisfaction with the recast outcome. Member explained they believed that the recast would change the maturity date as well as the payment. Member was advised the recast changes the payment only, by re-amortizing over the original term. The Member was advised that he would need to submit a letter, to request the recast be reversed. The written request was received on October 4. Member asked that the recast be reversed, and the fee be refunded or applied to his principal.The recast reversal was approved and completed on October 9, 2024, and all payments were reapplied correctly. The fee is not refundable,and the recast process had been completed prior to the Member requesting the reversal. The Member was advised of this in multiple subsequent phone conversations. We regret any inconvenience our Member experienced during the processing of their request.  Though the $250.00 recast fee is normally a non-refundable fee, SchoolsFirst Federal Credit Union will refund and apply the $250 fee to the loan principal as an exception in the spirit of *************** We are taking prompt action to complete this and will confirm that our Member is satisfied with the results prior to closing the case. If you have any questions or would like any additional information, please contact me at ************************. ****** ***** Manager, Real Estate Loan Servicing   

  Customer Answer

  Date: 10/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:10/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute a fraudulent entry on my credit report that is causing considerable harm to my financial standing. I am a victim of identity theft, and I have filed a complaint with ***************** to address this issue.The fraudulent account in question ************************* Account #: ***********Date Opened: 07/24/2020 I did not open this account, nor did I authorize any activities related to it. Its presence on my credit report has negatively affected my credit score and has made it difficult for me to access financial services. I request that this account be removed from my credit report immediately

  Business Response

  Date: 10/17/2024

  California Civil and Penal Code regarding debt collection activities when identity theft is alleged requires debtors to present a copy of a Federal **************** (FTC) identity theft report, and a written statement. This complaint will serve as the written statement.  However, before an investigation can begin, the complainant will need to provide all required documentation and complete reporting with the ***. Upon receipt of the required documentation, any adverse information previously reported to a credit reporting agency will be updated to reflect the debt is being disputed. In addition, any debt collection activity will cease during the investigation.Upon completion of the investigation, a letter of determination will be sent to the complainant to inform of the outcome and the basis our findings.

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding an account with ********************** that is incorrectly reported on my credit report. The details are as follows:Credit Limit: $2,000 Opened on: 04/19/2016 Account Number: XXXX I have no knowledge of this account, and I have not authorized its opening. This erroneous information on my credit report has negatively affected my credit score and financial standing. Despite my attempts to resolve this issue directly with SCHOOLSFIRST FCU, I have not received a satisfactory resolution.Desired Resolution:I request that SCHOOLSFIRST FCU immediately investigates this matter and removes this unauthorized account from my ********************** report. I also request written confirmation that this account has been removed and that my credit report has been corrected accordingly.

  Business Response

  Date: 09/24/2024

  We received a complaint filed with the Better Business Bureau by ***** Gaskin ******. In the complaint, Ms. ****** stated that she is an identity theft victim. She states that there is a single unauthorized line of credit on her Membership which was opened April 19, 2016. She also indicated that she reported this to SchoolsFirst FCU but that we have not resolved her grievance. Our records do not indicate any past reports of identity theft from this Member or on this Membership.
  
  The phone number provided on the Better Business Bureau Complaint Notification is not in service.
  
  Using the phone number provided on our system for Ms. ******* I was able to identify her. She denied making this complaint and said all of her accounts are authorized.
  
  If Ms. ****** has any questions, she can contact our Fraud Investigations team at ********************** option two or **** ******* fraud manager, directly at ************.
  
  
  Sincerely
  
  **** ******

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Schools First Federal Credit Union sends letters to call telephone number to follow-up on charge dispute but when called just get transfers. If lucky to get person and want to file complaint they threaten to hang up and not serve my banking needs! Cant control my own money when the agent can block access by hanging up on client if they dont like what you want, say or tone of voice. I am tired of this activity by a federally insured banking institution! If you ask for a supervisor the agent wants to know why and if its about them or they dont want you to talk with a supervisor they hang up the phone on the client!

  Business Response

  Date: 09/11/2024

  On July 15, ************ filed a dispute for $119.05 with ******* Chula Vista, **. A dispute was opened, and a notification letter was sent to her on the same day. Following Regulation Z guidelines, the dispute was assessed on August 9, 2024. The case remains pending. ************ contacted us on Sept 6, 2024, to inquire about the status but was initially directed to the wrong department due to an incorrect phone extension in the letter. She was transferred to the correct department, where the status of her dispute was provided. During the call, *********** expressed frustration about the pending dispute and the incorrect extension, which escalated, leading to a warning that the call may be disconnected if shouting continued.
  
  On September 9, 2024, our leadership team followed up with ************. During this conversation, ************* expressed dissatisfaction and mentioned previous denied claims before disconnecting the call. Ms. ***** dispute is currently pending a response from the merchant. SchoolsFirst is working to correct the phone extension error in our letter and will update ************ as the dispute progresses. We are committed to resolving this matter and providing clear, accurate communication to Members.
  
  There have been several reports of ************ using vulgar, threatening and abusive language with our team.  It is SchoolsFirst FCUs responsibility to provide a safe environment for our team.We reserve the right to take action when Members conduct themselves in a manner that goes against our standards including disconnecting calls.  ******************** agreement outlines the behaviors that will not be tolerated when working with our team including:
  
  Cursing or other abusive or vulgar language directed towards a Credit Union teammember including using profane, abusive, intimidating or threatening language. We hope ************ can fulfill these standards of conduct so we can continue to provide her financial services. Sincerely, ***************** Manager, Dispute & Fraud Claims

• Initial Complaint

  Date:07/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ******* at the Securities and ******************* (SEC),I am writing to report potential securities fraud involving HEAVEN ************ and request an investigation into these discrepancies.**Background:**Upon reviewing HEAVEN **************** credit reports from Equifax, Experian, and TransUnion, significant discrepancies were identified:- **Equifax:** Account charged off over ten times with no further details.- **Experian:** Over ten charge-offs ending in May 2024 with inconsistent reporting.- **TransUnion:** No information on the charged-off account.No Form ****** was received, indicating the debt was not canceled or forgiven. These discrepancies suggest inaccurate reporting.**Legal Implications:**The inaccuracies in HEAVEN **************** credit reports may constitute securities fraud under:- **Material Misstatement or Omission**- **Failure to File Accurate Information**- **Market Manipulation****Request for Remediation:**I request the SEC to investigate thoroughly and seek appropriate remediation, including financial compensation of $5,000 to HEAVEN ************ if inaccuracies are confirmed and correction of the credit report.**Attached Documentation:**Enclosed are copies of the credit reports highlighting the inconsistencies.Thank you for your prompt attention to this matter. I look forward to your investigation and a resolution ensuring accurate and fair financial reporting.Sincerely,Heaven ************ ************** July 5, 2024

  Business Response

  Date: 07/17/2024

  ************** opened an auto loan on June 29, 2020. ************** made 27 loan payments, from her checking. ************** was in continuous communication with SchoolsFirst. Documentation shows she was provided with several payment arrangements that she was not able to keep. ************** payments fell behind, resulting in several delinquencies. On Oct 7, 2022, documentation shows the auto loan was 177 days past due.She was told via phone call that her loan was at risk of being charged off. The auto loan was charged off, Oct 25, 2022, in the amount of $12,134.75.Charging off a debt is not one of the events that requires issuance of a 1099-C Form.  A 1099-C Cancellation of Debt form is issued when a debt is deemed forgiven,which SchoolsFirst FCU has not.
  
  On May 12, 2023,************** called SchoolsFirst that the vehicle was having mechanical issues and was looking to sell it and requested a payoff quote. During the call, she was looking for ways to get the vehicle paid off. ************** never followed up and no payment was received. That was the last contact SchoolsFirst had with **************. SchoolsFirst received a lien sale notification that the vehicle was abandoned at a Kia ************** impound was dated July 25, 2023. It was not cost effective for SchoolsFirst to recover the vehicle. A charged off unpaid balance remains on the loan and will continue to report charged off as that is the status on the loan. ************** states potential securities fraud is a result of the inaccuracies on her credit report. Securities fraud involves the deception of investors or the manipulation of financial markets. This is not relevant to SchoolsFirst FCU. The charged off loan does not meet the requirements to receive a 1099-C Form.  The loan will continue to report charged off to the credit bureaus.  We will not be making any changes to our credit reporting. *************************, Manager,Credit Bureau Reporting

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like this to be address to the corporate office of CEO ******************************************************** I have an account with ********************** ****** was informed I would be able to make arrangements on another account I was a joint applicant on. I call today to see if the arrangements were on the account for 7/5/24 for my personal account to be informed that they would be closing out my personal account due to the charge off from another account I was joint applicant. I was informed this would not effect my personal account & I would be able to keep my personal account to be told different today. I went into the branch & was there for quite sometime & was informed this would not happen & they would work with me to keep my account & get this matter resolved. I've been with SchoolsFirst CU for a long *********** gotten the run around & given inconsistency of this situation. I want my personal account to remain open & give me what I was promised instead of being mis informed by what the bank told me they would do. I need someone from the corporate office to contact me since I'm getting no where with the representatives on the phone. This is false advertising & broken promises from the Credit ************************** want this rectified.

  Business Response

  Date: 06/17/2024

  We began our investigation upon receiving his complaint and reviewed the Membership, all internal notes and records, as well as the loan security agreement.  Based on our investigation, we verified the following: ****************** called the Credit Union on May 13, 2024, to inquire about the vehicle loan.  During this conversation, a SchoolsFirst teammember explained to ****************** that the vehicle was currently assigned for repossession due to not having payment arrangements on file.  We explained that we could offer arrangements to avoid further recovery efforts.  ****************** said she will call back at a later time once she can commit to arrangements. ****************** called back on June 10, 2024. During this conversation, a SchoolsFirst teammember explained that services would be restricted due to the loss on file regarding the vehicle loan.
  

  ****************** explained to the teammember that she was promised that restrictions would not occur as long has she had arrangements on file.  She stated that she would need more time to make payments towards the loan. ****************** shared that she visited a branch and was not told about any restrictions.  She requested a call back from management before the end of the day. 
  

  ***************** agreed to a repayment plan beginning on July 5, 2024, and during the call we were able to address all the Members concerns. Management followed up with ****************** on June 12, 2024, to ensure she had no other questions, and our Member confirmed she had the information she needed and thanked us for following up.
  If ****************** has additional questions, she may contact our offices and speak to me directly.
  
  
  Sincerely,
  
  *********************************
  Collections Manager
  *********************

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car thru Carvana in Mar 2024 and was approved for an auto loan by SchoolsFirst FCU. I spoke to *** (manager in loan servicing ***** on 5/22/24 and was told that SchoolsFirst FCU has not yet sent the check to Carvana, even though I have been making payments and interest is accruing on the loan. I have also had the car for about 3 months and SchoolsFirst FCU has now put me in a stressful situation, where ******* may request the car back. I had successfully signed all documents with ******* and received the Utah registration, so the fact that SchoolsFirst FCU has not yet sent the check to Carvana came as a surprise. I also confirmed with *** on 5/23/24 at *************************************** that the title is still pending and he also confirmed that SchoolsFirst FCU is listed as the lienholder; *** stated that the out of state titles take 30 days to process and should be finalized around 5/27/24. I contacted Carvana on 5/23/24 and they do not understand why SchoolsFirst FCU has not yet sent the check, and ******* advised me to contact SchoolsFirst FCU. *** at SchoolsFirst FCU was kind enough to ***** a 30 day extension to receive the title. I did also speak to a **** at SchoolsFirst FCU DMV department on 5/22/24; after explaining the situation and telling him the delay in title is out of my control, he was rude and told me that I am "contradicting myself."

  Business Response

  Date: 06/03/2024

  We are in receipt of a complaint filed with the BBB by ***********************. In the complaint, ******************** states that he bought a car thru Carvana in Mar 2024 and was approved for an auto loan by SchoolsFirst FCU.  He was told that SchoolsFirst FCU has not yet sent the check to Carvana, even though he has been making payments and interest is accruing on the loan. He has had the car for about 3 months and SchoolsFirst FCU has put him in a stressful situation, where ******* may request the car back. In his complaint, ******************** further states that he confirmed with *************************************** on 5/23/2024 that the title to his vehicle is still pending but they expected the process to be finalized around 5/27/2024.  His desired resolution is to be contacted by the credit union and for us to finish the job.
  
  In review of this complaint, we found that ******************** funded his auto loan with SFFCU on 3/11/2024.  The vehicle purchase was made through Carvana which is considered a Non-Franchise dealer and thus is subject to our draft process.  To release payment to Carvana, we require title reflecting ******************** as the registered owner and SFFCU as the lienholder.  To date, we have not received a title or confirmation of title issuance from the state of Utah.  As such, payment has not been released as of today.  ******************** has been in contact with us and has spoken with several teammembers at the credit union.  We appreciate his proactive communication and have given him a 30-day extension to receive the title.   
  
  If ******************** has further questions, please contact *********************, assistant manager consumer loan operations, at *********************.
  
  
  Sincerely,
  
  ***********************************
  Vice ********** ******** Loan Servicing
  
  

  Customer Answer

  Date: 06/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************