Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 14 year old child was able to purchase a vape without any id verification required.

  

  Business Response

  Date: 02/13/2023

  Dear Sir/*****
  we find there are 2 different orders according to the customer's name but we do not know which one he want to cancel ,and the parcel has been dispatched ,the customer should have recieved the parcel 
  we use the age verification tools to detect the customer's age and we also use ******** to detect every orders ,the avs/CVS are both verified 
  we suggeset the return and refund service ,please don't worry 
  Best regards
  Vapesourcing Team

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 10/11/22 Smok ***** vape kit Recieved kit on 10/14/22 Contacted Buisness on 10/15/22 because after putting fully charged batteries in mod box and trying to power on it would not power on or even unlock there was nothing but blank screen on vape mod, I contacted them to have a label sent to me for a return so could get a working item because mine was defective they stated they will not unless I sent them a vidio on ******* showing them the issues with device otherwise I could not return it, I stated no were on the warrenty on returns on their site does it say that and not everyone knows how to produce vidios on ******* to send to a company, they stated that they will not except my return so I'm out $54.99 for device ordered now. All I would like is a mod that works I never used it it was broken when I received I sent photos of the items to show nothing wrong with the appearance or use of any of the items only that the mod will not power on it's burned out. So I'm out of money and a vape kit they should except the return no issue if it's broken, this company is really shady to work a customer that has a broken item and gives them a run around about returning a defective item.

  

  Business Response

  Date: 10/18/2022

  Hi, there
  Regarding the customer's order #********* placed on the 2022-10-11 ,there are two batteries in this order which we haven't known from the customer whether one of them is defective or both of them are defective 
  As for the after-sale policy the customer metioned, the seriel number and a vedio/pictures to prove the malfunction is necessary for every goods been used, we will not ask for the customer to return the items once the item been proved defective
  we can provide a  return& refund service only if the customer refused the parcel or show us the picture to prove that the parcel or item haven't been opened 
  Back to the malfuction itself, the customer report that the kit can not power on after the battery been fully charged, we suggest the customer confirm whether the battery is defective or the kit is defective(he can use the battery in the another item to check).
  We can resend the battery(2 batteries) for free specially to the customer if the customer insist the battery is defective, at the same time, there would not be a free after-sale service if the customer continue to report another malfunction without serial number and vedio
  Best regards
  ********************** Team

  Customer Answer

  Date: 10/18/2022

  It was not defective batteries it is a SMOK RIGEL VAPE MOD KIT, this company is making a story up now it was not about defective batteries it is about a $54.99 VAPE MOD BOX that is defective they are lieing to the BBB now this whole company is shady to lie and say it's batteries when it's not batteries it for a VAPE KIT I ordered I have emails I can forward to you the BBB so you can confront vapesourcing about their little tactical of making stories up that are not true I did not order batteries it's a MOD BOX part of the vape kit that's defective. Very disappointed in company's that lie.

  Customer Answer

  Date: 12/22/2022

   I bought a $100 vape for smoking the mod box was broken and the company refused to return for an exchange and you agreed with them so I'm out a vape and $100 I contacted them the next day after I tried using it it never worked.

  

  Business Response

  Date: 02/13/2023

  Dear ***/*****
  we didn't find the item the customer mentioned ,his latest order is for a battery ,and there are no 100 vape in all the orders ,we hope the customer can provide us more details so that we can provide more after service support
  Best regards
  Vapesourcing Team