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Business Profile

E-cigarette Liquids

VapeSourcing
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BBB Accredited BusinessNRRated by BBB

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order July 2nd. Have used this company many times and no issues. Still no update with order so chatted them. Finally they said some items were out of stock and asked what replacements I would like. Why wouldnt they contact me prior if items are out of stock? Would my order just sit there? Website says 3-7 days shipping time. Prior orders ship within a few days. We are currently on business day 5 due to the holiday. Can I please get a tracking number? The only way to contact them is via chat. I have sent multiple emails and no one responds just the chat- way later.

  • Initial Complaint

    Date:06/20/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased products on June 9th. Company emailed me on June 11th saying part of my order was out of stock, I replied asking them to cancel the full order and refund. No response. After not hearing anything back I emailed again the 16th, I also filled out the contact form on their website, no response. I then emailed again on the 17th and 18th. No response. I then reached out to them on ******** at 12 noon today the 19th, they read the message, but did not respond. Then today at 5:29 PM they email me a tracking number saying my order has shipped (incomplete mind you). I write them back and say that I do not want the incomplete order, They also promptly responded to my messages and emails today after 5:30pm on a Holiday saying they can't cancel an order once it has shipped. Strange how they were able to ship the product out after business hours on a day the **** is closed (Juneteenth). I will be contacting my credit card company to file a charge back against these scammers. I also want to point out that they charged me the full $124.21 even though they are only shipping me part of my order.

    Business Response

    Date: 06/29/2025

    Hi there
    Sorry for the inconvenience caused, regarding your order #********* we found the item OXBA008K01 was out of stock by an unexpected tech error.
    the customer service team informed you the other day and received your response that you are willing to wait.
    We also notice you send us the e-mail to get the latest restocking information and the customer service team also replied to you but  we do not know that you didn't receive them .
    Considering the restocking delay and you are seeking for the delivery of your order, the customer service team split your order to send partial them in advance also to avoid the situation that more items in your order get no stock.
    they should also send you an e-mail we refund the money to your e-wallet first, you can buy them next time when they restock or you can inform us to resend or refund to your original payment accout.
    After all the misunderstanding (especially it seems that you can not receive our reply), we notice the item OXBA008K01 is the main reason you place this order, we treasure our customer and want to make you have a great experience, we finally send you e-mail that we can  continue to send the order with 3 of them (2 in your order , 1 more as  reparation)
    we also accept the refund, the money is still in your e-wallet we can withdraw it and refund to your orignial account immediately if you confirm with the customer service team

    Best regards
    Vapesourcing Team

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vape device April 30th, I was told I would receive within 20 days max. I do not have a tracking number that works. I have emailed them 3 times. Have gotten nowhere still have not received item. I was also Informed that this was coming from ********** then I come to find out it's from *****. That is truly horrible customer service. I only have written the order number. ********* 4/30/25. ******** ********

    Business Response

    Date: 06/17/2025

    Hi there
    Regarding customer's order #*********, the tracking number is ZC08776947499 of which parcel was sent on the 2025-05-08 delayed by the labor's day holiday.
    the logistical information shows delivered
    2025-06-03 17:43
    ************ *****, ????** PA ********* ** *****?

    Feel free to contact us if customer have any other requiries.
    Best regards
    Vapesourcing Team

  • Initial Complaint

    Date:05/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 4-24-2025 @8:29 I Made An Order For A Lookah Bear 510 Thread Battery 500mAh Warehouse:US-02 Warehouse Color:Pink LOOK016K011$22.99 Order#********* It says it will ship 3-7 days and I still hasn't shipped..I've contacted them and have not got any response..I would just like my money refunded and my item ordered for the issues and false information with the shipping window..if I Would have known this was gonna happen I would have ordered from *************** and probably would have had it already but I ordered from vapingsourcing Because of the price..now that I see how they work & don't respond I will never buy from them again..

    Business Response

    Date: 06/17/2025

    Sorry for the inconvenience caused, regarding the customer's order *********, the item was out of stock by an unexpected technical error and we notice the customer the latest order status.
    i also notice the customer service team has already made a full refund to the customer since he has no willing to wait.


    Best regards
    Vaepsourcing Team

    Customer Answer

    Date: 06/18/2025

    It wasn't that I wasn't willing to wait it was the fact that I had ordered the item which was in stock when ordered and It said it would ship 3-7 Business Days and then I was told it would be *****+ days before it would even ship..nobody in their right mind would wait that Long..it would have been different had I not already paid for the item..I think they knew what they were doing and had no intention of sending my item..on that note I would recommend them to send the item ordered for all the hassle I had to go through to even get a response from the company..this isn't the first time this has happened first for me but I know others that had the same issue that waited and never got the item even after waiting....If the company is willing to send me the item ordered free of charge I will withdraw my complaint but if not it will stay in place and I will further add to the complaint and I will also post a ****** review Warning ?? others to avoid their website..

  • Initial Complaint

    Date:04/11/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an order in February for some side panels replacements for my vape mod. According to the tracking this order has been sitting in ******* since March 13th. I cannot get any response from the company either thru the chat box on their website or thru emailing customer service. The only response I have received was about 2 weeks ago when I was told to wait patiently for my order. I have been charged for these panels and would appreciate a little communication.

    Business Response

    Date: 06/17/2025

    Hi there
    Sorry for the inconvenience, regarding customer's order #*********, the tracking number is AT625171824CN
    and we notice the logistical information shows that 
    2025-03-13 13:00
    ******* IL ***, ???******* ** ***?
    and no logistical information update since then
    the customer contacted us and reported this question, we contacted the logistical company and get no active response, therefore we resend the parcel
    the tracking number is 
    AT698676823CN
    the logistical information shows delivered
    2025-04-28 09:53
    ******** TN *****, ????US ** ******** TN *****?


    Best regards 
    Vapesourcing Team

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased items on 3/19/25 @ 0814 it is not the 3/25/25 0841 and I have been unable to reach the company via its live chat link, email or phone. They have $300 of mine that I want back if this is a sham company or my items will never arrive as multiple Internet forums mention. I will dispute this charge and it will be approved. Id like for someone from vape sourcing to contact me and let me know where my items are, and when I will have them. Otherwise I want my money but Im about to just take it back.

    Business Response

    Date: 04/07/2025

    Hi there
    Sorry for the unpleasant experience caused, regarding your order #********* placed on the 2023-3-19, i find it was delayed by the warehouse colleague shortage and finally sent on the 2025-3-25,
    your tracking number is 9434611206206586901106
    and the logistical information shows 
    2025-03-25 21:55
    ******* CA DISTRIBUTION CENTER, Arrived at **** Regional Origin Facility -> Your item arrived at our ******* CA DISTRIBUTION CENTER origin facility on March 25, 2025 at 9:55 pm. The item is currently in transit to the destination.

    there is obviously some question occurred with the delivery, i find the customer service team have already contacted the carrier to check the reason, we will arrange the resending parcel in 1 week whatever we can get the solution from the carrier or not, please don't worry.

    Best regards
    Vapesourcing Team

    Customer Answer

    Date: 04/07/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *********

     

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/28/2025 13:40:01 I placed a order for $113.74 for vape products.. the order shows delivered but I never received the package... I payed extra for the shipping insurance... when I reached out to the company they informed me I need to start a clam with **** when I reached out to **** they said the shipper would need to file the claim as the receipt number for insurance was needed and the amount payed for the insurance.. as well as other information that only the seller would have... I just want the items replaced

    Business Response

    Date: 04/07/2025

    Hi there,
    Sorry for the unpleasant experience caused, regarding your order #********* placed on the 2025-2-28,
    i find its tracking number is 9434611206206525935414
    and the logistical information shows :
    2025-03-10 11:43
    ********************, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 11:43 am on March 10, 2025 in *********************

    i find you contacted the customer service department and reported that you do not receive the parcel and the customer service department colleague arrange the resending parcel on the 2025-3-19, the  tracking number is 9434611206206587609391

    i hope you have received the resending parcel!

    Best regards
    Vapesourcing Team

    Customer Answer

    Date: 04/07/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** *******

     

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order is just hung up not moving anywhere. I've sent many many emails no response and no way to refund my money. I just want a refund it shouldn't take a week to actually ship out a product and it's going on that now. I will never use the company again

    Business Response

    Date: 03/07/2025

    Dear customer
    Sorry for the inconvenience caused, regarding your order #********* placed on the 2025-03-02, i find it was dispatched and handed over to  the logistical company yesterday.
    your tracking number is 9400111206206525630614, the logistical information will update very soon,
    I feel so sorry the dipatching time was taken longer than usual caused by the recent shortage of  warehouse manpower  and vast increased orders.
    I believe you will still receive your package in estimated time frame, i hope you can wait for a while .

    Best regards
    Vapesourcing Team

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/14/2024 is when i bought 2 products from this vape, tracking code recieved but website either purposely puts the wrong address on the shipping label or give fake shipping labels out, contacted for support they said they cant do anything, i ask for refund since said item HAS NOT BEEN SHIPPED OR PLACED IN A *********** and they repeat the same nonsense saying they cant change the shipping address i said i dont want it anymore i want my money back and they keep the product they never even sent in the first place. Very scummy very bad management i would very much like my 31 usd back ASAP.

    Business Response

    Date: 02/23/2025

    Hi there,
    Thanks for your order at vapesourcing, however i can not find any related orders with your name and e-mail address you provided. i can only find one order related with the tracking number 9400111206206811042336
    and the customer name should be Brown bowy, and i also find the logistical information shows 
    2025-01-27 14:04
    *******************, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 2:04 pm on January 27, ****************************
    Please check again

    Best regards
    Vapesourcing Team

  • Initial Complaint

    Date:01/11/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online over 2 weeks ago, and it hasnt even shipped yet. Order#*********. I have ordered before from this company and it always ships within a few days. I have sent them multiple emails and reached out on their ******** page. I cant get anyone to respond to me. At this point I just want a refund. I tried to send another email and they have blocked my emails. I spent $112 on this order. Also, I cant find a phone number online for this company. The only way to contact them is email. I am adding a reciept of the order and the shipping tracking status. Any help would be appreciated. Thank you

    Business Response

    Date: 02/11/2025

    Hi there 
    Thanks for your order at vapesourcing, regarding your order #********* placed on 2024-12-25, we regret it was delayed by the stock issue.
    We find the customer sent you a notification e-mail and get your reponse to revise the order, it was finally sent out on the 2025/1/8
    the tracking number is 9434611206206851001111 
    there is another weather delay in transit and finally the logistical information shows
    2025-01-13 13:14
    **********, LA *****, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 1:14 pm on January 13, 2025 in **********, *********

    we hope you can check it again, feel free to contact us if you have any other requiries.
    Best regards
    Vapesourcing Team

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