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Business Profile

Security System Monitors

U-Tec Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    U-tec sold me their "Ultraloq pro wifi lock" in November 2022 via Amazon store. The unit after installation turned out to perform poorly, most notably their remote control/admin via Wifi. The company does not respond to multiple tickets filed a) through their website b) attempts to call customer support. a): the form asks 50 questions, you submit it, and no response - no cofirmation email, ticket #, nothing ever comes back. Tried a few times. b): Their customer service number puts you in a queue, then in 5 minutes it announces that due to the high volume of calls they cannot help you at the moment and please leave message. Leaving messages, you never receive a call back. Tried numerous times. The product is out of the return period to Amazon but still under warranty. However company failed their obligation to honor their own warranty. Judging from the multiple feedback, this is their regular behavior.

  • Initial Complaint

    Date:06/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I installed the Ultraloq Pro in my home. It had been working well for several months. Last night the device failed. The bolt motor does not turn. I have reached out to the company for assistance. They do not have a 24/7 assistance line for problems. I submitted a ticket. No one has responded. I have been locked out of my home for nearly 12 hours. I called when the website stated technical support would be available. I have called twice and no one has answered. They will not provide me with a refund, despite the product being under warranty. I have received no assistance whatsoever while I remain locked out of my home. This is a faulty product and it should not be sold on the market, but beyond that, for my own issue, I would like a refund.

U-Tec Group LLC is NOT a BBB Accredited Business.

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