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Business Profile

E-cigarette Liquids

StayLit Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in E-cigarette Liquids.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on March 24, 2025 to stay lit design as a birthday present for my sister. I have tried multiple times to reach out because I never the product I paid for. Two of the times I reached out someone did reach back out saying that they would send me a tracking within 24 hours and I never received anything. Since April 22, they have not responded to any of my emails or messages. I never received the product or a refund that I requested. Order #*****

  • Initial Complaint

    Date:04/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business has not shipped my package out and tells me its out of their hands I just want my item or a refund. Ive contact the business multiple times and they refuse to respond to me

  • Initial Complaint

    Date:03/25/2025

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted them multiple times over the week to try to cancel my order because I ordered the wrong thing, I have gotten no responses even though their website says that they will get back to you within 24 hours. Apparently other people have also been experiethis issue.

    Business Response

    Date: 03/26/2025

    As stated in our shop policies, all of our items are custom made to order and we do not allow cancellations. Once an order  comes in, it is being made right then. Her order has been shipped with tracking information, **** 420365429300110597204161071641. 

    Customer Answer

    Date: 04/02/2025

     
    Complaint: 23107858

    That is not the order I want cancelled. That is the tracking number for order #*****, I want order #***** cancelled, tracking number ******************************. Its been in pre-shipment since March 29, and I contacted long before then. I placed order #***** after realizing the item in order #***** was the wrong thing. I actually asked for a cancellation right after I ordered the wrong item. Its ridiculous that its taken this long to receive a response from anyone.

    Sincerely,

    ****** ******

StayLit Design is NOT a BBB Accredited Business.

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