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Business Profile

Ecommerce

bids.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 12th I had placed an order for bracelet. It took them a little over a week to even fulfill the order once I received the order I was not satisfied at all, literally as soon as I got the bracelet the next day On December ******* I had sent out an email to bids.com for a return Took a little time for them to respond, but eventually sent me the shipping label the next day I shipped out the package and they received a package on 26 December its now the 31st and Bids refuses to answer my emails they have not given me my refund of yet of $253.58 for order number ORDER BIDS55508 this company is very shady the way they run business and trying to contact them is nearly impossible I would like my refund of $253.58 please I shouldve known better dealing with this company prior to previous reviews. Ive seen on the Better Business Bureau and other places you guys should be ashamed once they take your money, they dont care about anything else and if I dont get my money, I will make it my mission to make sure that no one shops on this website again ever.

    Business Response

    Date: 02/03/2025

    Dear Valued Customer,

    We are sorry for the inconveniences the problem caused. You have contacted us with the return request and a free return lable was provided immediately. You sent it back and contacted us the sameday when the item was delivered. We informed you that the vendor needs 2-3  business days to inspect the item and to refund you. After that, a full refund was issued. All your emails were answered in time. We have a number of departments in charge that work constantly to satisfy all the inquiries and requests customers may have and to make their business with us as flexible as possible. Please be assured that we do our best to make sure our customers get the best service possible. If you still have any questions, please contact our Customer Support Team and we will be glad to assist you! Thank you for shopping at Bids.com!



  • Initial Complaint

    Date:09/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These guys are auctioning "real" jewelry, but they aren't. I bid and won an 18k gold emerald ring and a rose gold 10k ring with a diamond. When I got these rings they weren't stamped with a reading. Took them to the jewelry store they told me there were fake. This site is a scam. I bid and won on about 20 items and they all look fake. I got a "designer" watch and it looks and feels like I got it out of a quarter machine or from the dollar store. I threw the stuff away.

    Business Response

    Date: 09/30/2022

    Business Response /* (1000, 5, 2022/09/13) */ Contact Name and Title: Bids.com Contact Phone: *************** Contact Email: [email protected] Dear *****, Please accept our sincere apologies for the inconvenience the problem caused. We do guarantee the authenticity of the items we are selling. You have 8 orders with Bids.com from different vendors. We have found the watch in your account and issued a full refund for it. Please get back to us specifying which items looked not as described and we will investigate. Please note, that for US customers we offer free return labels, which means that your purchase is at risk - free and you can send the items back to us for a full refund despite the reason. We would like to assure you that we work only with reliable vendors. Please be assured that we do our best to make sure our customers get the best service possible. We appreciate your cooperation in this matter. Feel free to contact us for any further assistance you may need. Thank you, Bids Support Team.

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