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Business Profile

Interlock Devices

Lifesafer of Northern California

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took a day off work to have my interlock device installed. They did not have my device at the installation facility that they sent me to. I was rescheduled a week later and was told by staff that they would see if I could get refunded the $300 I lost from missing work. After getting it installed and being told to bring in back in 2 months for calibration I was told that they would not refund me my lost income. Then in November, after one month of installation they turned off my vehicle because they claimed I missed a Calibration appointment that was supposed to be December 28th. They demanded that I paid $80 to turn my vehicle back on to bring it into get calibrated. After trying to get this fixed through communication they refused. Every time I called them to try to get this resolved their fees started stacking up. I just paid $1,055 to have them remove their machine.

    Business Response

    Date: 02/13/2025

    Hello,

    Mr **** came to us for *** installation with a requirement ordered out of ****************. Washington state requires a specific camera ***, L250, to comply with Mr ***** WA *** requirement. We do not stock the L250 and have to be special ordered. Mr **** has missed his last 4 Calibration Appts. The *** gives the client a 7 days grace before the device automatically locks out. Mr **** exceeded 7 day and was locked out. Fee's and terms are clearly stated on the Service Agreement that Mr **** signed. The Service Agreement clearly states "No Reimbursements". 

    Thank you

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lifesafer will not remove device and continues to charge for services. I have completed all programs and am not required to have it installed any longer.

    Business Response

    Date: 08/14/2023

    Hello,

    *************** IID was removed on 8/7/2023. Issue have been resolved.  Thanks,

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 20, 2022, I drove our vehicle to LifeSafers ************ ************** for a de-installation of LifeSafers ignition interlock. The ignition interlock disables a start-up/transmission until the driver tests their breath for alcohol before it allows the vehicle to start. Upon receiving our vehicle after the de-installation and paying the de-install fee of $80, the vehicle no longer could start after LifeSafers service.We spoke with ****, the Manager, and agreed by verbal contract that if the dealership report/diagnosis finds LifeSafer at fault or that the transmission could not duplicate a start due to LifeSafers de-install service, LifeSafer was obligated to pay for the damage and repair costs. The vehicle was towed to the dealership and they identified that the issue was improper wiring the vehicle. The last person, the Lifesafer technician, who worked on it did not wire it properly. The problem was corrected by the dealership at the cost of $873. We have had trouble with the management/rep? who are denying that they are at fault despise the obvious evidence. The plain fact is that the vehicle was operational upon arrival and was no longer operational after the service. For the complaint to be resolved, we only want to be reimbursed for the cost of the repair ($873) and a refund of the de-installation fee ($80). The total would be $953.

    Business Response

    Date: 11/07/2022

    Good Afternoon,

    This one belongs to the LifeSafer franchise in Northern California also. Would  you please transfer this one as well?

    Thanks,
    ********

    Business Response

    Date: 11/16/2022

    No equipment was left behind during our de-installation.  Ignition interlocks do not allow the vehicle to start at all.  The kill-switch that caused issues with this vehicle engaged when the vehicle was shifted into drive.  The client provided a picture of the killswitch and the description was of an installation of near the transmission.  We do not install near the transmission it is interrupted between the starter and the ignition.  When I explained this to the client they insisted the killswitch was lifesafer equipment.  This is simply not true.  

    Customer Answer

    Date: 11/19/2022

     
    Complaint: 18351934

    I am rejecting this response because:

     

    1) The LifeSafer technician was the last person who handled car wiring. The dealership, with their certified technician, verified LifeSafers improper wiring caused the car to not start up. See diagnosis report and memo from me.


    2) I want to reiterate the car was operational prior to LifeSafers install and was not operational after the deinstall. I went to LifeSafers to deinstall a breathalyzer. A breathalyzer disables the car to start up until the driver breathes into the breathalyzer. There is a direct link to LifeSafer, verified by the dealership, to why my car was not operational after the deinstall. To be clear, I didnt go in for a car wash and I am claiming the car was no longer operational. LifeSafers sole product disables a car to start up, so to claim it had no fault is untrue. 


    3) LifeSafers management teams responses cannot make claims about what they did or did not do to our vehicle. The response they provided to BBB is the exact one manager, ****, provided me. No managers were present  to supervise or witness the de-install that day. To my understanding, managers are not based at the service center and work remotely. There was only one technician at the service center that day, completely inundated and I had to wait over 30 minutes from my original appointment time. He was overwhelmed and screwed up on one his tasks. I get it, it happens. I cannot excuse the unprofessional denials and outright lying from the management refusing to take ownership and responsibility for their technicians mistake. To my point #1, this is why I had an objective certified dealership diagnose the situation who ultimately, verified LifeSafer improper deinstallation caused my car to not start up.  


    Sincerely,

    ***************

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Life safer is in ignition interlock device company I have had their device inside my car for more than two years now I have completed all of my court requirements and *** requirements both have said that I do not need to have the device in my vehicle anymore Ive been constantly trying to get them to schedule a removal of their device and they are constantly telling me lies about how theyre waiting on *** paperwork which mandatory action *** has told me is untrue they have constantly told me that they will call the *** mandatory action in order to receive information that is OK for me to have this device removed they have not done that they are practically hijacking it holding my car hostage and making me pay them to service a device that I no longer need and it is completely unfair its costing me money. And its costing me time. This is completely unacceptable if I wanted to go and sell my vehicle right now I wouldnt be able to do it because I have this device in my car that doesnt need to be there they are rude and disrespectful they have told multiple lies such as it is California state law that they keep the device in my car they have told me that I am not a priority and that they will schedule the removal whenever they feel like it this is just no way to do business and it is extremely disheartening and frustrating to deal with this company. I recommend that no one do business with this company they are not professional by any means and they are bullies and they are practically bullying me out of my money and once again holding my vehicle hostage which is completely unfair.

    Business Response

    Date: 11/07/2022

    This is a complaint about the LifeSafer franchise in Northern California. Would you please move this to BBB for LifeSafer of Northern California?

    Thanks,
    ********

    Business Response

    Date: 11/22/2022

    When a court orders an interlock to be installed it is an entirely different situation from DMV/MAU requiring a person to install.  Please see the attached form that shows there is a court order still in place at the time we last checked.  MAU states the court order is in place until August of 2023.  We have repeatedly asked ***************** to provide documentation that shows otherwise.  

Lifesafer of Northern California is NOT a BBB Accredited Business.

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