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Business Profile

Repossession Services

Benchmark Asset Resolution, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was repossess in Aug and when I went to get out I can hear a new sound that was there before when I drove a way every time I made a right turn it was a scraping sound I park my car to further inspection and notice that next to my passenger side near the wheel was damage I call to inform them about to see what they will do there complaint department does exist the email u got doesn't work and all I want is my car fixed

  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Benchmark Asset *************** was hired by ********* to unlawfully repossess my 2011 ***** Odyssey van (last six of ViN#******). It took me about a week to even figure out exactly where my vehicle was located and when i went to retrieve my belongings from the business in question not only was i greeted with unprofessional and rather rude staff and poor customer service but i was wrongfully charged $150 before i was aloud to retrieve my belongings out of my vehicle. when i finally was able to access said vehicle multiple items of my personal belongings was missing and were never accounted for. including My cellular device, ALL of my tools that i use for work, a pair of new ******** shoes that my girlfriend purchased for me, and a ton of other misc. things.

  • Initial Complaint

    Date:05/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company's tow truck driver is a gangster. Tattooed face and manners to match. WRONGFULLY towed my car and damaged the front bumper. The company denies responsibility.

    DO NOT EVER USE THIS COMPANY, THEY ARE TRASH.

  • Initial Complaint

    Date:03/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this place to retrieve my belongings on Feb 20 2023 I was given just my purse and $220 was missing the guy that works there gave it to me off camera as a favor to the dealer who repossed my car and when I went back to retrieve the rest of my things on Feb.24 there was more of my property missing as well I made a complaint was told on Feb 20 someone would call me back within 24hrs that never happened I have a complete list of properties that are missing from my vehicle available upon request

Benchmark Asset Resolution, Inc. is NOT a BBB Accredited Business.

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