We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Videographers

A Cut Above The Rest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Videographers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Livestream production video of the ****************** graduation while in town for our granddaughters graduation. (Since each family got only 4 tickets to actually go to the graduation.) My daughter-in-law (**** *****) also purchased it (we each did so without knowing the other one did so). The Livestream did not work. Additionally, I followed all directions on their website for trouble. I emailed them at least 3 times (their preferred method of communication) during the event, I called (you could not even leave a message), and I texted (also advised to do on the website for trouble.) No one ever got back to me until the next day. He offered a video to send us in 4-6 weeks (supposedly a $40 value, although I cant imagine how, but thats not my issue here), but I explained we do not want videos. We are grandparents who live on the east coast and would never watch the video. Their policy says no refunds, which is bad in any case, but I did not receive ANYTHING AT ALL, so our money should be refunded. I explained that to him in emails repeatedly, but he just kept offering the video in place of what I bought - not the same thing at all and not what we want. We each paid $25 for a service we did not receive and we should be refunded. In fact, it was clear from his responses that we are not the only ones - he should refund everyone.

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a video from the website of A Cut Above The Rest Productions on 7/13/2023. The video was for $51 +tax, for my daughters solo competition from Fly Dance. Since she attended BOTH regional and national competitions from Fly Dance, I accidently chose the regional video instead of the one from Nationals. When sent to my daughter, she immediately noticed it was the wrong video. I then contacted their customer service via email and explained the situation, asking for an exchange to the right one. But they said there was nothing they could do since the video was already downloaded and shared. I offered to delete the downloads, in exchange of the right one. They kept saying theres nothing they can do; after I tried to explain to them multiple times that we just wanted the national video to keep for memory. I looked up their refund policy and this is what says:Refund Policy Here at A Cut Above we unfortunately do not offer refunds if clients decide to purchase something and change their mind. We do however offer store credit should you chose to exchange your item for another item. Should we not be able to deliver the item we will offer a full refund for the item.According to the policy, I should be entitled for a full exchange, but their customer service clearly does not read their own policy. I asked to have my email forwarded to a manager but never got any response from the manager. The way they have been handling my issue clearly shows that they just want to keep my money bust not give me the right video. This kind of business conduct is highly unethical. They are going against their very own policy posted on their website. This is NOT the way to conduct business! I need them to exchange my purchase to the right video according to their refund policy.

A Cut Above The Rest is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.