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Business Profile

Wholesalers and Distributors

Worldwide Distributors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought Milwaukee copper force logic item through Amazon using affirm for $2,100.00 Was willing to pay for item over time. Received item it was obviously repacked it had scotch tape on Milwaukee card board and item had multiple scratches in 3/4 jaws. Appeared to have been used. I contacted seller about issue they were rude and not helpful. Decided I was not going to pay for a used item. I spent $65.00 sending item back in good faith. The company only refunded me $1,600.00 leaving me with the rest of the interest to pay some restocking fee with affirm at $390.00 not including interest. Disgusting customer service and business ethics. Stay away from this company!

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early February my husband ordered a tankless hot water heater from Amazon. Our credit card was charged $408.94 on 2/9/24. We received the item on 2/15/94 and had it installed by a licensed electrician on 2/17/24. Even though it was installed properly, the item was defective and did not produce hot water. On 2/18/24 my husband called Amazon and was told the item was sold through a third party distributor called Worldwide Distributors and we should contact the manufacturer of the product. I contacted the manufacturer (Eco Smart) and was referred back to Amazon. The next Amazon rep that I spoke with told me she was filing an a - z claim and we should receive an email regarding the transaction and a new unit by 2/23/24. Neither was received so I began calling again. The next rep could find no record of that correspondence and told us she was emailing Worldwide Distributors explaining the situation. We then received an email from WD asking for an explanation of our problem. I sent them a lengthy email with all the details and NEVER heard back from them. I called Amazon again and was told we needed to return the item to WD and then would be issued a refund. This caused an additional problem because we then had to order yet another unit - which we did through ************ and wait for it to be delivered because uninstalling the defective unit consisted of turning off the water to our home. Without another unit to install we would have been totally without water to our home. After receiving a new unit from ********** and having that installed, we put the defective unit in its original packaging and requested a return label from Amazon. As per Amazon's instructions we sent the unit back to Worldwide Distributors through **** When it was received by WD, we got an email saying we returned an "incorrect" unit so they will not refund our money. Many other calls to Amazon have yielded no results. I am hoping you can help us. *************************

    Business Response

    Date: 04/23/2024

    The item buyer returned is materially different.

    Customer Answer

    Date: 04/26/2024

     
    Complaint: 21584591

    I am rejecting this response because:
    I returned EXACTLY the item that was delivered to me and was defective. 
    Sincerely,

    *************************

Worldwide Distributors is NOT a BBB Accredited Business.

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