Complaints
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered the CHILL PILL so called sleep aid from a company GIDDY UP on August 17th for $61.15 I received it on the 24th of August. Excited it had come I opened it right away 1st surprised It was no already charged I went ahead and charged it for the recommended 1 hr whice is good for 4 hrs of use. NOT!! It not only didn't work it did not FUNCTION at all. I started emailing the culprits right away. The contact number for Giddyup was not a good number. I emailed the address with my complaint. Nothing a few days later I decided to just file a dispute with PayPal, when I was informed a couple of days later they were waiting for a reply from seller. Haha I knew that wasn't going to happen. I had gotten an email from MANDY THE MENTAL. so I told them my complaint. Insulted by the reply with instructions on how to work this piece of junk ( I am able to both read and follow instructions) I replied I would please just like a refund as that was the guarantee. I am also sending you the reviews I have since found. I hope you can help me and maybe help make these people promising desperate folks like myself who suffer with insomnia and anxiety from being scammed by these companies.
Business Response
Date: 09/18/2024
Hi,
Thanks for reaching out to us about this, I'm happy to help and am sorry the brand has not been helpful.
We work with the brand to help market their products but they are in charge and manage all sales, shipping, returns etc.
Here's the general support email - [email protected]
Escalated Support Contact - ******@chillpillshop.comAfter checking on the order and chargeback case I see that this order was refunded. Screenshot attached. I will reach out to the account manager for the brand to share your feedback and will advise them to talk with them on their support best practices the ensure they are properly handling their shopper's requests and concerns.
If there's anything else I can help with the meantime, please don't hesitate to reach out.
Have a great day,
E********
Initial Complaint
Date:02/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered on february 12th. they promise 24 hour dispatch, as of today, feb. 15th , it has yet not shipped, they also claim i should receive product within 5 days. so five days would be saturday, and tomorrow it is friday, and they have not even shipped product out.Customer Answer
Date: 02/16/2024
the situation is already resolved now, thank you. product was sent, but company did not notify me, as promised.Initial Complaint
Date:09/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Grommet provides links todifferent products. I purchased an item called Paingone. It’s a TENS pen that’s battery operated to provide relief. This didn’t work for me. It didn’t help the pain and caused my knee to swell. I contacted the Paingone website and was told they were a US company and my product was from China. They gave me the following email addresses to contact: mailto:[email protected] or mailto:[email protected]. I emailed them and got no response. I emailed Grommet twice and got no response. I would like,your help in returning this product and getting a refund. I appreciate any help you can provide.Business Response
Date: 09/28/2023
Hi M****,
Thank you for reaching out to us about this and I'm sorry for the frustration.
I've attached two docs of our communication when you reached out to Grommet about this. On the first, I did respond but don't have a reply from you with the order details. I've connected with the brand on this as well so they can follow up and copied you as well, this is the second attachment.
To help move your return along, I'll also reach out to their team separately to ensure they've received your request and will pass along your feedback to the Grommet team.
Again, I apologize for the trouble but don't worry, we'll get this resolved for you ASAP.
Enjoy your day and be well,
E********
Grommet Support
Customer Answer
Date: 09/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20665094, and find that this resolution is satisfactory to me.
Regards,
M**** ******Initial Complaint
Date:07/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Wi-Fi extender didn’t work but for maybe 3 days of the first week. Contacted for a refund and was given the run around to finally find out that I have to pay my own return shipping and due to it being greater than 30 days (even though I filed the complaint within 10 days of delivery they won’t refund my money.Business Response
Date: 07/18/2023
Hi,
Thanks for reaching out about this and I'm sorry for the frustration. Do you have an order number for this one? I'm happy to get this resolved for you once I have the order details.
If you have any questions in the meantime, please don't hesitate to reachout.
Enjoy your day,
E********
Initial Complaint
Date:02/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for Aculief through Giddyup on 1/3/23. The product came with a 60 day 100% satisfaction guarantee. These arrived on 1/18/23 and on 1/20/23 I sent an email requesting info on returning these as they did not work for my wife. I have tried sending numerous emails and I have still not heard anything back from the company.Business Response
Date: 02/23/2023
Thanks for reaching out to us about this and I'm sorry for the delay. I've reached out to the brand directly to ensure they received your request and can validate that we do have it in our system. In the meantime, I've processed the refund for you which will be credited back to your original mode of payment within the next 5-7 business days. I've attached the confirmation for your records. If you have any questions, please don't hesitate to reach out and I will follow up with the brand to ensure this doesn't happen again.
Have a great day and be well!
Initial Complaint
Date:12/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I read about a revolutionary sleep aid called The Chill Pill. Reading all the information, I thought I would purchase one for myself and one for my son as we both suffer from terrible insomnia. On Nov 22nd, 2022 I purchased 2 Chill Pills, in good faith, for total cost of $157.93. I have not heard from company after trying to contact them multiple times. I requested a complete refund over a week ago, with no success. Can the BBB help me with this dilemma?
Sincerely,
D**** * ********
**************@gmail.comBusiness Response
Date: 12/20/2022
Thanks for reaching out to us about this, I'm happy to help and so sorry for your experience here.I believe you reached out to the brand directly as I've checked our system and don't see a message from you on our side, but I did locate your order. We've entered into a backorder due to the high demand this holiday season but have now received product and are shipping orders out.
That being said, I understand your frustration and have process a refund on your order. You should see a separate email with the details and I've included a screenshot here for reference as well.
If you have any questions, please don't hesitate to reach out and again, I apologize for the trouble.
Enjoy your day and Happy Holidays,
E********
GiddyUP
Customer Answer
Date: 12/21/2022
I have reviewed the response made by the business in reference to complaint ID 18614404, and find that this resolution is satisfactory to me. Whatever you did or write to them, it worked and I am thankful for the BBB. I had tried y to o contact them numerous times with no reply, only when I contacted the BBB did I get a reply and refund. Thank do very much for the good work that you do.
Best Regards & Have a Very Happy & Healthy Holiday and New Year,
D**** * ********Initial Complaint
Date:12/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the Chill Pill online on 11/ 2/ 2022 for $59.76.. I received the electronic sleep aid on 11/22/2022. I followed the instructions provided for 8 nights. However, it did not work as described - the "pulse" was not existent and as a result the product did not help me sleep. I contacted the company by email (giddyupsupport) on 11/30/2022 requesting information on how to return the item for a refund. I received a generic response stating they received my request, giving the identifying #123061. It stayed to "keep an eye out for a (future) response and was signed by "Zendesk". Since I wasn't given instructions on returning the item, I contacted the company a 2nd time on 12/2/2022. I received the same generic response, to wait for a future response. Since I still was not given the instructions on returning the item, I contacted the company for a 3rd time. This time I was sent a generic response once again with a new identifying #125816 on 12/4/2022. It has been 14 days since my first contact with this company and I still haven't received instructions on how to return the item for a refund.Business Response
Date: 12/07/2022
Thank you for bringing this to our attention. I did check the communication and see that we forwarded over to the brand without reply. I've reached out to them separately to address the delay but have also processed a refund for you. You'll see an email with the refund details shortly.
I can't apologize enough for the delay in response and will be sharing your feedback with the brand and our team to ensure this doesn't happen again. If you have any questions or if I can help with anything else, please don't hesitate to contact us.
Have a great day and Happy Holidays!
Customer Answer
Date: 12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18534164, and find that this resolution is satisfactory to me.
Regards,
S***** ******Initial Complaint
Date:10/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Giddy is falsely advertising by offering a Buy 2 get one free but charging $20 more for the Free one which is NOT free.
Option 1 - One item is $34.98 as advertised
Option 2 - Buy 2 Get 1 free. $89.98 ("Free" one is $20, not free)
Option 3 - Buy 3 get 2 free $134.97 ("Free" ones are $30 more, again not "Free"
Clearly this is false advertising.
https://getuvbrite.io/offer-01/?countryBusiness Response
Date: 10/21/2022
Hi G*****,
Thanks for reaching out about this and I'm sorry for the confusion.
I've attached a screenshot of the 3 offers we currently have. The original price for one bottle is $44.99m but we've reduced the price for one to $34.99. However, on the buy two get one free, you'll notice that each one is $44.99 which equals $134.97 for all three. The free bottle is saving you $44.99, which is buy two get one free, and the same is advertised for the third offer as well.
I can understand the confusion with the $34.99 price for the first offer as it's discounted from the full price. I hope this clarifies the pricing but if there's anything else we can do to help, please let us know.
Enjoy your weekend and be well,
E********
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