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Business Profile

Express Shipping Services

Yunexpress USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are taking too long and the tracking has stayed the same for a few days and i need my package ASAP.

  • Initial Complaint

    Date:05/12/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a custom vinyl from *************** and it was delivered by YunExpress. The order was not delivered to my apartment or in my mailbox but rather over another apartments gate. Not even my apartment. And left the package on the ground, so it was stolen. I have tried reaching out to both companies about a refund and both have stonewalled me up until I gave up. But I want to give it one more shot with the BBB. If you could possibly help with this situation, that would be greatly appreciated.

  • Initial Complaint

    Date:04/28/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 24, 2025, ********** claimed it had delivered a package from Acebeam at 11:30 am on that day. I was physically home working on my car in my front driveway from 9 am until 3 pm. No package was ever delivered. The same afternoon, I contacted by email both the company that sent the package and the shipping company. I was forced to contact the shipping company ********** twice, as they did not respond, has offered no proof of delivery, nor explanation as to the current status of the package - which appears to have gone missing while in their possession.Tracking number YT2510721266034118 As a result of failure of YanExpress to respond to multiple emails to resolve the package that has gone missing while in their possession, I am forced to respond with this BBB complaint.I seek reimbursement of the cost of the package from ******* that has gone missing while in possession of ********** package shipping/delivery company. ********** has falsely reported that the package was delivered. It was not.

  • Initial Complaint

    Date:03/31/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from Northend Shop from a FB ad on 3/1/25, total with shipping is $61.97. Wrong shoes shipped to me. Contacted them via email several times and told to provide documentation, which I did. Then also told after another contact by me to allow ***** hrs for a reply and then told after another contact by me that they were forwarding my info to a manager and then after another contact by me on 3/28/25 I was told they are awaiting approval by the manager. This is a scam company that goes under various company names and uses the same "****** shipping" company others have complained to you about.

  • Initial Complaint

    Date:02/03/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am extremely frustrated with the lack of updates on eight of my packages, which have been stuck in transit without any movement. I have been tracking them regularly, but there has been no progress, and I have not received any communication regarding the delays.This is unacceptable, and I need immediate clarification on the status of my shipments. Please provide an update on each package and an estimated delivery timeframe. If there are any issues, I expect a clear explanation and a solution as soon as possible.

  • Initial Complaint

    Date:01/29/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a product off their website **************** and immediately felt suspicious. After a Quick Look up and seeing the awful reviews I asked for a refund and was told Id receive it in 3-5 business days but received nothing and havent heard back from their customer service department at all

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 earpods from Lenskey which then used Yunexpress (3rd party courier) to deliver a parcel package on a Saturday at a Business that is on a dead end road. Which means we have cameras down the road and on the property. They claimed they delivered the package when no vehicle came down that road at all on Saturday. I am going back and forth through email with them keep telling me it was delivered. So either they kept the package or just decided not to deliver it. With that being said, this company is not like Amazon and it has insurance which now they don't want to honor. So what are consumers supposed to do when big companies steal money and product from American people. Order Number XM1JB0G014722 YT2422921266016969 tracking number UUS48H0465397885835. So what am I supposed to do now just sit back and take it, I need help.

  • Initial Complaint

    Date:07/16/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They say package delivered on 7/12 at 11am but it was NOT. I was sitting by the front door and nobody showed up. I didn't get a notification of any kind nor a picture showing delivered like Amazon does and when I finally spoke to someone they refused to refund me and said to wait 3 business days to see if it comes?? Nonsense. I want my order or my money back PERIOD. I ordered from Amazon and the person could not give me a phone # or a supervisor to speak with. This us so upsetting and unfair. Don't say you delivered the item if you didn't. That makes me think this is a scam!!! Yan *********

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a small package delivered to my house today from yunexpress. My cameras alerted me that somebody was at my front door. A man with my package was looking through my front door and jiggling my handle. Then he went to my side door and did the same thing. Untill he realized my husband was home and was coming out of the garage the man put the package down and left!!!! I have it all on video

  • Initial Complaint

    Date:03/05/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ******************* advertised an online product for sciatic pain offering a 100% money back guarantee. I ordered two of the braces totaling $107.95. The product came and I tried it for over 21 days. It did not provide any type of relief for the sciatic pain as the company had described and promised. After 21 days of use, I requested a refund. Now they are giving me the run around about the refund and wanting pictures of me wearing the brace. The refund policy does not state any type of requirements such as that to get the refund. Based on customer reviews, I am seeing this company is scamming many people and it needs to stop. Thank-you for any help you can give.Sincerely,*************************

Yunexpress USA, Inc. is NOT a BBB Accredited Business.

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