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Business Profile

Express Shipping Services

Yunexpress USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a size 2X ************* vest and received a medium size vest. I need to return the vest in exchange for the correct size or get a refund.

  • Initial Complaint

    Date:04/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought shoes on 4/2/23 from Sissistyles.com who uses *** Express for shipping. I paid $38 for the shoes and an extra $66 for 'express' shipping. It's now 4/16 and I can't get an answer from ************************ *** Express' tracking data shows the package passing though *****, **********, ********, and then ******. I think the tracking info is bogus and I want my money back. All of it.From: ***************************************************** <********************************************> On Behalf Of SissiStyles Sent: Thursday, April 6, 2023 2:42 AM To: *************** Subject: Your order has been shipped SissiStyles Order No. ******** Placed on Apr 02,2023 Order Shipped Hi *****************,All items of your order has been shipped.Track your shipment to see the delivery status. Track Your Shipment or Visit Our Store Shipping To Express Shipping ***************** ****************************************************************************************************** Number YT2309621266059236 Carrier YunExpress ****************** Items Vintage boho style female boots Style: Brown/US6 ****** $37.95 Qty: 1$37.95 Need Assistance? Talk to **. We'll do everything we can to make sure you love your experience with us. Have any questions or feedback? Contact us at ************************** This email was sent by ?SissiStyles?

  • Initial Complaint

    Date:03/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a TV android device, late February, from a *************** that uses YunExpress for shipping. The device cleared customs and YunExpress placed a hold exception on further shipping via US **** Services. Sent several emails to company and received no response. Also sent emails to manufacturer, who referred me to YunExpress for "further info". This business is irresponsible. They must fix the issue, contact me, the buyer or the manufacturer, their client.

  • Initial Complaint

    Date:02/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted SissiStyles and placed an order with them on 01/28/23, for a pair of Purple/US size 9.5 Women's ***** style leather shoes (SKU # SPDFFR1TC8A). The order number given to me , by text is ********. i paid $31.95 and $9.90 shipping fee; for a total of $41.85. At the time , I had No Idea that Sissistyles.com is located in England. The shoes were pictured on ********* I have been trying to track this one package since February 2, 2023, with little to No Progress. I have sent numerous emails to the SissiStyles.com with No response. So far, I found a message that states that the shoes had arrived in *** and YunExpress will deliver the shoes by February 28, *****. The Tracking Number I have at this time is YT2303221272315328. Please help me with this company to see if they have the package or this is just a big lie and a total scam. If this is a lie/scam; then, I want my entire $41.85 immediately.Thank you!

  • Initial Complaint

    Date:02/10/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered shoes on 31 December 2022 and with continuous reminders product has not been delivered. Tried to contact company Stallion Shoes. Refund reminders too ** not been even answered. ******* and highly unprofessional attitude. Please see to it si that someone other doesnt get scammed

  • Initial Complaint

    Date:12/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered merchandise from ******. got trackin number and tracking info on delivery. shown delivery of merchandise but got only small 4 oz packlage with tracking number to show mertchandise shipped mailed from address in *********** giving ****** the runaround on shipment. within 3 weeks of order on ****** price of merchandise doubled. scam shipping agent yun express as shown as scam agent on google search. everything here is a scam from a *********

  • Initial Complaint

    Date:10/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought ***** Travel Mug **************** on Oct 20 2022 tracked it from China and said it was delivered yesterday by YunExpress, all I received was an empty envelope in the mailbox from the address of YunExpress nothing else. Contacted ********************** the 3rd party I was unaware I was buying the mug from.
    I want a FULL refund of $178.96 which includes tax I paid to ********************** for the mug I never recieved.
    I think YunExpress needs to be investigated I see a lot of complaints of the same issue not getting what they ordered all being delivered by the same YunExpress.

Yunexpress USA, Inc. is NOT a BBB Accredited Business.

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