Reviews

Review Details

• Review fromKelsey M

  Date: 01/12/2025

  4 stars
  The products and jewelry pieces themselves are wonderful, however customer service and shipping times are less than perfect. Some of my orders take almost a month to arrive although they advertise 3-7 days to ship. I would not recommend ordering if you are on a holiday or birthday deadline but otherwise I will continue to buy.

• Review fromMeghan J

  Date: 12/16/2024

  1 star
  My family frequently buys bath bombs with the occasional bit of candles and we've had several issues in the past where we purchase 6+ bath bombs and the rings are all the same exact ring which is frustrating when spending $20+ on a single bath bomb. I recently had this issue again with the Book of the Dead bathbombs, out of all 6 of the rings, only one was different which ***** because I am a huge history fan and I was so excited for those peices.

• Review fromChristy B

  Date: 11/26/2024

  1 star

  Christy B

  Date: 11/26/2024

  They advertise the Sterling silver bath bomb, and when a plated ring came inside they refused to give me a refund telling me that the bath bomb was intact and so nonrefundable, and that the jewelry on the inside was just a bonus accessory. Except, the prices on their website reflect differently if it has a sterling silver ring inside and all the ingredients are still the same so that doesnt make any sense.Looking for a lawyer at this point.

  Fragrant Jewels

  Date: 11/27/2024

  Dear Ms. ****************** reviewing your account, we confirm that an order was placed on 11/16/24 under Order #FJ8170781 during our holiday sale promotion (Buy 5 Bath Bombs, Get 5 Free). This order included 4 American Bath Bombs. Additionally, a second order under the same order number contained 2 more American Bath Bombs.
  
  On 11/24/24, you contacted our customer service team to report receiving rhodium-plated rings instead of sterling silver rings in the 6 bath bombs. You also requested a full refund.
  
  As stated in our policy, due to the nature of our products, all sales are final. In this case, the bath bombs you purchased were received, and the rings included are an accessory to the core product. Our primary business focus is the sale of candles and bath bombs, with the rings being an added feature.
  
  However, as part of our commitment to customer satisfaction, we offered two resolutions:
  
  1) Replacement Rings: Send 6 sterling silver rings to replace the incorrect rhodium-plated rings, allowing you to keep the incorrect rings as well.
  
  2) Store Credit: Provide a $40 store credit, again with no need to return the incorrect rings.
  
  We believe these options are more than reasonable and exceed standard practices for resolution. Unfortunately, we must maintain our policy that no refunds are applicable in this situation, as the bath bombs you purchased were delivered as ordered.
  
  If you have any additional questions or concerns, please feel free to reach out to me directly at *******************************************************************.
  
  Sincerely,
  
  ******* ********

  Fragrant Jewels Customer Care Manager

  Address: ****************************************

  Web: ******************************
  Email: *******************************************************************

  Christy B

  Date: 12/05/2024

  Hello again, *******. Id like potential consumers to know that ******* was the last employee I spoke with regarding this situation. *******, that was two weeks ago. I asked to speak to your supervisor and havent heard back. Have you escalated the case to them? The bath bombs did NOT come as described since I have a screenshot of the description on the website as having Sterling silver Rings. I restate my case. Bait and switch is fraud and is illegal. I look forward to hearing from your manager.

• Review fromMary K

  Date: 01/03/2024

  3 stars
  I got a promotional card in the mail from Fragrant Jewels stating you would get a $100.00 ring for placing an order. I ordered 3 candles and when I received the shipment, lo and behold there was NO $100.00 ring. When I emailed them, I was told I would have to send a picture of what I received. Told them I didn't know how to do that, I NEVER heard another word from them. I certainly will NOT be duped by their promotions again

• Review fromTia S

  Date: 12/20/2023

  1 star
  First time ordering from the company on December 7th. Received an email they would be making sure all orders placed before December 8th would ship in time for Christmas. They "shipped" today but guess what? They canceled more than half my items which were a huge part of the gifts. The most important items!! I told them to just cancel my whole order before I was told it was even shipped but since they updated it shipped after canceling so many of my items they can't take it back. Even though it says the carrier is still waiting for the package. I told them return the whole **** thing and then he wants to spew the return policy. No!!! You failed as a company! Disgusting company!!!

• Review fromAmber S

  Date: 07/24/2023

  5 stars
  Love this product. Great quality bath bombs with very pretty rings. Every order has arrived in good time and well wrapped to avoid damage.

• Review fromShelbi S

  Date: 07/23/2023

  5 stars
  Absolutely love their products and the rings are just beautiful!

• Review fromAngela E

  Date: 07/23/2023

  5 stars
  Love the natural ingredients of the products. They arrive very fast and rings are beautiful.

• Review fromRebecca Z

  Date: 07/23/2023

  5 stars
  The bath bombs smell beautiful and make my skin feel luxurious. The scent lingers longer than other bath bombs. The rings are pretty, too. Delivery is typically pretty fast, though it can take awhile if it's a busy time of year (like right before the holidays). I haven't had any issues with this company, and I have ordered multiple times.

• Review fromAudra C

  Date: 07/23/2023

  4 stars
  Never found a better bath bomb! The colors are so vivid, smells are so full of fragrance and having a surprise never hurts!! I only say four stars due to the cost, its a bit expensive, but once in a while I like to endings, Fragrant Jewels is definitely worth the guilty pleasure!