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Business Profile

New Auto Parts

Hubcapzone.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband ordered some wheelskins for my car but got the wrong ones. Tried calling them and emailed them several times to no avail, prior to shipping back. So we sent them back before the 5 days to avoid restocking fee. Paid $180 for them and I am out shipping cost of $47.80 to send back because that was our fault for getting Edge instead of Escape ones...I sent them UPS went to store had them tape, attach my letter in sleeve, weighed it while I watched and paid for shipping. When hubcapzone.com received the wheelskins back they said 2 of them were broken. So they only gave me $121.52 back. 20% of $180 is $36 so I should have received at least $144 back if they wanted restocking fee which is not right how it is worded on their website, but it was not our fault they were broken and I feel UPS is responsible in the way they handle packages. I am disgusted the way they do business and how they treat the consumer. I just don't want anyone else to get ripped off by them.

    Business Response

    Date: 09/27/2022

    Hi,

    I have gone ahead and refunded the additional $22.48.

    Please make sure items are packaged well. If there is damage, we as the receiver are not able to file a claim with UPS. This would have to be done by the shipper. In this case the caps were broken and can not be resold so this comes out of our pocket. But I have gone ahead and credited back the additional $22.48.

    Thank you,

    ****.

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