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Business Profile

Auto Insurance

CSAA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Important information

Complaints

This profile includes complaints for CSAA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CSAA has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • CSAA

      3055 Oak Rd Walnut Creek, CA 94597-2098

    • CSAA

      2055 Meridian Park Blvd Concord, CA 94520-5722

    • CSAA

      1900 Embarcadero Ste 100 Oakland, CA 94606-5233

    • CSAA

      39600 Balentine Dr Newark, CA 94560-5376

    • CSAA

      1775 University Ave Berkeley, CA 94703-1513

    Customer Complaints Summary

    • 359 total complaints in the last 3 years.
    • 109 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called AAA for a tow 4/9/23, they were unable to provide a tow until 4/10/23. AAA dispatcher contacted a local taxi company to arrange a ride home, advised that they had this approved through their manager and that I would pay for the taxi and submit the invoice for reimbursement. AAA is now denying the reimbursement stating that the invoice does not have specific required information. Was never advised that this specific information would need to be on the invoice for reimbursement, only that I would need an invoice. AAA set up the taxi ride and has recordings of the phone call between the dispatcher and myself and the dispatcher and the taxi company discussing pick up and drop off location as well as cost.

      Business Response

      Date: 05/24/2023

      We have made an exception and are refunding her for the cab fare.

       

      Sincerely,

       

      Lakshmi Pal

      ************

      Customer Answer

      Date: 05/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:05/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately 1 year ago AAA decided they were going to cancel my insurance because the roof on my smaller rental unit needed replacement and the bigger unit needed repairs. I spoke with my contractor and he inspected it and after doing some repairs he let me know that the roof was water proof and did not need replacement yet. He felt there was 5 years left on it. I spoke with my aaa insurance representative about this more than once and also with underwriting about not wanting to replace it yet. My problem is mostly with communication. Im not an expert and I felt that I would just find a different insurance provider if aaa cancelled me. Now that my insurance is running out in 3 days, why didnt anyone that I spoke with notify me that I would have trouble finding insurance after Ive been cancelled? I apply for insurance quotes and every time they ask me if my insurance has been cancelled, they deny me insurance. I was also told by a aaa representative that I never mentioned my contractors advice. I absolutely did, more than once. Dont assume I dont want to replace my roof because I just dont want to. People need to know that when an insurance company cancels you, that person needs advanced notice that they will have trouble finding insurance because of it.

      Business Response

      Date: 05/18/2023

      May 18, 2023

      Better Business Bureau, ****
      ***************************************************************************

      Attn: **********
      Disputes Resolution Specialist

      Re:         Complainant:                               ***************************
                      BBB File Number:                      20048737

      Dear ********:

      We are in receipt of your offices inquiry. We have reviewed the complainants concerns to your department.

      Below you will find our response concerning this matter.

      We periodically audit our homeowners book of business. Our records show the complainants policy is set to non-renew July 4, 2023, at 12:01AM. A non-renewal is when an insurance company decides to not to renew the policy when it expires. A cancellation is the termination of the policy before its expiration.

      We have provided the complainant with the opportunity of presenting supporting documentation of photos and record that the roof is scheduled for repair/replacement for consideration. We did receive an e-mail from the policyholder on April 25, 2023, involving a statement from RAD Systems, **** This e-mail was reviewed and found to be insufficient by our Underwriting Team.  After the review, we let the complainant know what was needed in email communication on May 2, 2023.

      In the inquiry to your office, the complainant has asked for a billing adjustment. Unfortunately,we cannot adjust the bill as we are providing coverage for the policyholder up to the end of the policy term.  If the complainant cancels the policy in the upcoming days, please contact our ******************* we will prorate the premium and provide a refund, if warranted. We do not apply cancellation fees.

      Should you have any questions or require any additional information, please contact me at the number below. 

      Sincerely,

      *****************************
      Policyholder Relations
      Corporate Headquarters
      Phone: **************

    • Initial Complaint

      Date:05/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a pending claim with this company since December 2022. Ive been really patiently waiting for them to do their job and resolve and close the issues but the person whos In charge with handling my bodily injury claim isnt contacting me at all. Her name is myvang ***** contact number is ************. I have been trying to get a hold of her for a whole month now, been calling leaving voicemail, emailing almost every day and still no response at all doesnt answer any of my calls or emails. This is a complete burden and I just want this claim to be resolved its been 6 months now and I need them to pay me out.

      Business Response

      Date: 05/12/2023

      Dear **********

      Attached, please our response to *********************** inquiry. 

      Sincerely, 

      CSAA Insurance Group Policyholder Relations Department 

    • Initial Complaint

      Date:05/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a claim with *** on 1/13/23 due to a water leakage in my bathroom. The *** adjuster that was doing my claim is ***********************. My claim number is ************. She sent SRI Environmental to take care of the problem. The first day they arrived, they installed their dehumidifier to make sure that there was no moisture in the air to prevent further damage to the walls. They had their equipment in my bathroom for over 3 weeks and during that time I had already contacted them to take it back. On 3/03/23, SRI came by and took back their equipment and on that same day they started taking down my bathroom walls that had water damage on it. There were 2 people working on my bathroom, one man and one woman. I had asked them if they were able to take down more of the walls that had water damage but they told me that they could only take down however much *** told them. During their job, they didn't completely seal any of the rooms around my bathroom to make sure that no asbestos and debris would get in. I told them that I didn't feel comfortable with that and their response was very unprofessional and rude. After they got done with removing the walls, I asked them if they were able to cover up the open space that they had taken out. They didn't bother to and wanted to get the job done and leave. My bathroom has been undone for over a month and I haven't been able to use it due to the ceiling and walls being exposed from the attic. I had told *** that I needed a hotel to stay at in the meantime while my bathroom was not in use. On 3/25/23, she was able to book me a hotel and I had been staying there for over a month. I asked *** if there was any way she could hire a different company to finish the rest of my bathroom since my first experience with *** wasn't good. She told me that she wasn't able to due to having a contract with *** and she refuses to hire anyone else finish the job. Now I'm left with an unfinished bathroom and *** won't do anything about it.

      Business Response

      Date: 05/16/2023

      Dear **********

      Attached, please find our response to **************** inquiry. 

      Sincerely, 

      CSAA Insurance Group Policyholder Relations Department 

      Customer Answer

      Date: 05/17/2023

       
      Complaint: 20040058

      I am rejecting this response because:
      I have already contacted the last contractor that came to my house and he told me he sent the documents and information to the *** adjuster for further reviewing. The contractors name is ******* and their company name is **********************. He did testing in my bathroom and found that theres still moisture in the walls and that it needs to be taken out. I want *** to approve this company to finish taking out whats damaged in my bathroom. 
      Sincerely,

      *******************

      Business Response

      Date: 05/25/2023

      Dear **********

      Attached, please find our response to **************** inquiry. 

      Sincerely, 

      CSAA Insurance Group Policyholder Relations Department 

    • Initial Complaint

      Date:05/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sat 3/29/23 I had my 2007 Corvette towed from ******* to ********* **. Tow truck driver refused to place my car on ************ instructed him to take car to *****************,******************************************** Today, I was just informed that the Corvette was dropped a block away from the *****************, however, the keys were placed in their key box. At the time of this writing, they are still trying to move my non-operating Corvette to their shop. If there is any damaged to my Corvette, I'm asking to be compensated immediately. *************************

      Business Response

      Date: 06/09/2023

      We have not heard from the  member regarding any damage to his vehicle.
      We have now closed this file.

      Sincerely
      Lakshmi Pal

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is not enough room for me to upload my entire complaint so I will upload a document file that describes in greater detail what happened. This event took place in *******, ** on 4/24/23 at approximately 13:43. My AAA claim number for reference is ************. The claims adjuster *************************** is placing me 100% at fault for this accident for failing to yield the right of way. And the reason for the claim itself is incorrectly filed as collision while changing lanes. I was on a one-lane road with the other lane being traffic coming in the opposite (head on) direction. I made a complete stop with my signal of intent to turn left. When I was clear of oncoming traffic I executed my left turn safely and the car behind me did not yield to my stop. Instead of completely stopping his car or passing me to the right, he swerved his car to the left hitting my entire left driver side. The adjuster ******* told me I was at fault because I was not clear of the traffic behind me, when its common knowledge that the car in front has the right of way and is to be yielded to when they are at a stop. I have tried emailing ******* requesting her supervisors contact information and tried submitting a request for data downloads from both cars event data recorders and she has not responded. In fact I have not heard from her since her initial call. I found her supervisors contact info and messaged her, I have also not heard back from her. I am not taking the fault for the car behind me hitting me because he did not yield to my right of way. When ******* said that the other driver stated he couldnt stop, that meant that he was driving too fast, not paying attention and following with an improper distance- too close. I could have been stopped for a pedestrian and if he bypassed me in either direction, he would have caused deadly harm. That also would not have been my fault. When ******* placed me at fault, she had not seen the photos of evidence, nor did she have the estimate

    Business Response

    Date: 05/05/2023

    Dear **********

    Attached, please find our response to ****************** inquiry. 

    Sincerely, 

    CSAA Insurance Group Policyholder Relations Department

    Customer Answer

    Date: 05/05/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Many communication problem with adjuster, who assumed the damage was on the 4th floor. Policy is for a two-story home. 2. When I asked for a different adjuster, supervisor ***** stated that she will be in the background helping with communication. When I asked why she cannot assign another adjuster, she raised her voice, "I am fully capable of handling this claim." 3. When I asked for an explanation, ***** answered, "from experience." However ***** has never been to the home or inspected the damages. 4. ***** stated that I cannot obtain a copy of the report because "It's our work. You will have to subpoena it from a court." Which is unlawful according to CA insurance law. 4. I asked a customer representative to have the manager get in contact with me. The agent stated she knows *********************. So she messaged *****. Instead of getting a manager, ***** called. ***** stated, "I am the managing supervisor." 5. When I asked whether there is a difference between a manager and a managing supervisor, then ***** stated that ************************* was the manager. 6. Manager ******** only called once and left one voicemail with his phone number and no other way of communication. I attempted to contact ******** many times via. phone, left my email and a few voice mails. I also gave the customer service my email. I also asked what are good dates and times for me to reach ******** to accommodate. No reply. 7. Adjuster *** closed the claim stating I thought "cost to repair the damage is less than your deductible. You do not wish to pursue your claim." The fact is I have been pursing this claim for over two months. 8. ******* Mitigation sent an invoice of $1,049.79 for coming to take readings and setting up a fan. However, adjuster ***** email stated "water mitigation is covered."

    Business Response

    Date: 05/05/2023

    05/05/2023

    Better Business Bureau, ****
    ***************************************************************************

    Attn: **********
    Disputes Resolution Specialist

    Re:         Complainant:                             *****************
                   BBB File Number:                    20005647

    Dear ********:

    We are in receipt of your offices inquiry. We have reviewed the complainants concerns to your department.

    Below you will find our response concerning this matter.

    While we do apologize for any miscommunication, or communication issues, we strived to maintain contact with this customer throughout the life of this claim. 

    Our records show the policyholder holds a $5,000 deductible. A deductible is the amount of money you pay out of your pocket toward a covered claim. Unfortunately, we cannot honor the complainants request to pay the mitigation bill of $1,049.79 as the deductible amount must be met first. This has been explained to the policyholder. As with any claim presented to us, if there are damages that the customer feels may have been overlooked, we are always more than willing to review any information provided to support that to date we have not received any information to review. We also do not feel it is necessary to assign a new adjuster at this time.


    Should you have any questions or require any additional information please contact me at the number below. 

    Sincerely,


    *************************
    Senior Claims Manager
    Phone:************

    Customer Answer

    Date: 05/06/2023

     
    Complaint: 20005647

    I am rejecting this response because: CSAA adjuster *************** wrote in an email on February 7,2023: You questioned whether water mitigation/restoration is covered on your claim, and I answered that water mitigation/restoration is covered.

    i did not agree to have Adjuster Yoo to send out CSAA contractor if it was not covered.  This contractor was hired by CSAA.  They did not start mitigation due to a company policy.  It is the responsibility of CSAA to pay for contractor that was covered. In addition, they did not perform mitigation.

    Sincerely,

    *****************

    Business Response

    Date: 05/10/2023

    5/10/2023

    Better Business Bureau, ****
    ***************************************************************************

    Attn: **********
    Disputes Resolution Specialist

    Re:         Complainant:                               *****************
                    BBB File Number:                      20005647

    Dear ********:

    We have reviewed the complainants additional concerns submitted to your department on May 8, 2023.

    Below you will find our response concerning this matter.

    At the complainants request, we provided, through a third-party administrator, a vendor to mitigate the damages to his home.  The policyholder also signed a work authorization for this vendor before any work was performed.  The adjuster is correct in stating that the water damage and mitigation are covered, as they were not denied by the policy.  However, because the policyholder is responsible for the first $5,000 of any covered occurrence, we still are not able to make a payment, as this is still the policyholders responsibility up until the $5,000 deductible has been met.

    Should you have any further questions, please contact me at the number below. 

    Sincerely,


    ***************************** Claims Manager
    Phone: ************

    Customer Answer

    Date: 05/11/2023

     
    Complaint: 20005647

    I am rejecting this response because:

    Csaa adjuster did not write what you had just wrote.  If that was written and stated and explained to me then I would not have agree to the vendor.

     At the same,  ******* charged over $1K.  They did not do any mitigating work was insistent on getting asbestos testing when it had not been used in decades.  It was time consuming and waste of resources!
    Sincerely,

    *****************

    Business Response

    Date: 05/17/2023

    May 17, 2023

    Better Business Bureau, ****
    ***************************************************************************

    Attn: **********
    Disputes Resolution Specialist

    Re:         Complainant:                               *****************
                    BBB File Number:                      20005647

    Dear ********:
    We are in receipt of your offices message concerning the above complaint.

    We reviewed the complainants additional concerns submitted on May 11th, we believe we have addressed the issue presented from the complainant.

    Please note: We received notification of a complaint presented to the California Department of Insurance by the complainant. We will be responding directly to the Department of Insurance and policyholder as required.

    Should you or the complainant have any further questions, please contact me at the number below. 

    Sincerely,

    *****************************
    Policyholder Relations
    Corporate Headquarters
    Phone: ************

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Sir. ** April 29, 2023 my wife and I drove over to ******* California from ******************************************** to have lunch at Manny's Restuarant, ***********************************************. My 2007 Corvette was parked on the ********** attempted to start the car; the engine would not turn on & the gears would not lock into any gear. After a couple of attempts I called AAA towing (I've been a member since ****) to tow the car back to my house until we could figure what we could do next. The driver came in a reasonable time & loaded my Corvette on the flat ******** proceeded to our address. **ce we got to my home the driver said it is AAA policy not to deliver cars on persons driveways because of possible damage. I stated during the years I had heavy trucks on my driveway. But the drive insisted he couldn't back into my ************* was going to place my non-operating Corvette on the street. However, there was nowhere to place the car except & it would partially block my drive or my neighbor's driveway. I ask to speak to the drivers supervisor, according to AAA no supervisor was available & I spoke to **************** repeated what the drive stated & eventually hung up the phone. I stated what am I supposed to do. I would still have to call a tow truck to get my car on my driveway. The driver just shrugged his shoulders. I stated that my car will not be left on the street illegally parked. So, I stated to the driver to take my car to ***************** & drop it off & I will have to deal with the dealership at this point. Complaint: AAA does not disclose nowhere on any of their advertisement or contracts that AAA will not pick up your car on driveway or from your ********* & other consumers paid AAA because we cannot push our disabled car onto the street. This policy of AAA should be printed on all correspondents so consumers can decide if they can use their services under the aforementioned conditions.

    Business Response

    Date: 05/08/2023

    We have contacted member and addressed his concerns to his satisfaction.

     

    Sincerely,

     

    Lakshmi Pal

    ************

  • Initial Complaint

    Date:04/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AAA wrongfully and in bad faith refuses to honor MedPay coverage for both me and my dad who had suffered a severe stroke. They cited the previous interview in the morning with their adjuster where I accidentally said by mistake I was delivering food work since I was drowsy and had many thoughts in my head. I showed them substantial evidence of pictures, time stamps of the photos, and a paystub citing "0" for travel meaning no mileage pay with no delivering as work. I further completed their EUO and sworn to faithfully tell the truth and did a corrections document that it was a mistake from I had said, but AAA is aware of the circumstances but still does not want to pay and cover for the MedPay despite we have credible evidence that I was not working at the time of the accident. I discussed this and filed this case with the Department of Insurance, unfortunately they were able to intervene against AAA. AAA still denies coverage citing changes in the statement and accepts the initial statement as the correct statement saying that after the adjuster educated me that I changed answers. However, that was after I realized I had a made mistake and I told their adjuster ********************* and *************** that I accepted that I made a mistake that it was not intentional. I told them I am not perfect, I am not God or a computer, I am a human being. Still AAA tries to undermine me and my dad who is terminally ill, threatened ** with search and seizure, acted in cruel and unusual threatening manner, and refuses to honor coverage in which we pay them thousands every year for premiums. It's surprising and outrageous that they did this to me even though I am their insured. They further gave ** the run around and would not allow ** to speak to their supervisors and higher management. At the same time they aggressively belittled ** and gaslighted ** making it appear that we were in the wrong, and *************** slandered and falsely accused me of lying to the insurance despite credible evidence that it was a mistake. To this day, they still deny coverage even though we were not at fault, I was not working at the time of the accident and was rear ended.

    Business Response

    Date: 05/04/2023

    May 4, 2023

    Better Business Bureau, ****
    *************************************************************************

    Attn: **********

    Re:       Complainant:*********************
                Claim Number: ************
                BBB File Number: 19999290

    Dear Disputes Resolution Specialist:


    We are in receipt of your offices inquiry. We have reviewed *********************** complaint to your department which was submitted on April 31, 2023. I have provided the information you requested below. 


    During the course of any claim, we seek to conduct a comprehensive investigation which requires securing information from our insureds to ensure we have all relevant information for our coverage analysis and final claim determination. A letter was sent to you dated April 26,2023, outlining the documentation requested for our review as a part of the investigation. As this is a public forum, we will not disclose the specific request in that letter, only that to date, we have not received the requested documentation for review. As you stated, the decision made on the claim was a result of your statement in which you indicated that you were working delivering food at the time of the loss. Should you elect to produce the documentation previously requested we will happily review for consideration.

    Should you have any questions or require any additional information please contact me at the number below. 


    Sincerely,
    ***********************, Claims Manager
    ************

    Customer Answer

    Date: 05/04/2023

     
    Complaint: 19999286

    I am rejecting this response because: AAA continues to mention take in consideration, however no matter what we do and prove, AAA continues to deny our coverage regardless. 

    Sincerely,

    *********************

  • Initial Complaint

    Date:04/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ran out of gas on Saturday 4/15 and called AAA emergency roadside assistance at 3:00 pm for help. Was told the *** was 4:00 pm. At 4:15pm I called back and was told the agent spoke with the dispatch and will be to me shortly. At 5:pm I called back and asked for an update because no one was assigned yet and was told they would be there shortly. Around 6pm I called back and was told that there was no gas and no one would be coming to help. They actually cancelled our request and left us stranded. I reopen the request and 2 gallons of gas was delivered 18 hours later at 9:00am Sunday morning

    Business Response

    Date: 04/27/2023

    ***** with member and addressed his concerns. Offered to pay his membership renewal dues and he accepted.

     

    Sincerely,

     

    Lakshmi Pal

    ************

    Customer Answer

    Date: 05/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

    • CSAA is NOT a BBB Accredited Business.

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