Complaints

This profile includes complaints for CSAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CSAA

  3055 Oak Rd Walnut Creek, CA 94597-2098

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  CSAA

  2055 Meridian Park Blvd Concord, CA 94520-5722

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  CSAA

  1900 Embarcadero Ste 100 Oakland, CA 94606-5233

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  CSAA

  39600 Balentine Dr Newark, CA 94560-5376

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  CSAA

  1775 University Ave Berkeley, CA 94703-1513

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better bussiness bureau, My name is ***************. The reason I contacted you because I have a problem with my AAA auto insurance for not paying me through my UMPD coverage. The car accident date is 2/7/2023 At the near intersection of Capitol expressways and ****** Street in ************ California, 2:20 pm.The other party that hit my car name is NADIYA DMYTRIVNA FILIMONOVA License plate ******** Her driver's license ********** Her Metromile ********************** policy Number is 31-659128-08-02 She admitted it was her fault for hitting my car because the bus in front of her car came to a stop she did not realize and jump into my lane and hit the right rear side door area of my car. She said she was running late to pick up her kid from a nearby school. I called the police, but since there was no bodily injury, the police would not come to do a police report. I contacted her insurance Metromile and found out NADIYA DMYTRIVNA was not on Metromile policy. Therefore, they would not be able to pay me for the repair of my car. I have the email for coverage denials from Metromile. I took my car to Superior auto body shop. The estimated repair cost is over $5000.00 I contacted my AAA insurance to have my car repair through my UMPD (Uninsured motorist property damage) coverage, but for some reason, they denied UMPD coverage as well. I've read my AAA UMPD coverage over, and everything shows I should be honored for this coverage.My AAA policy number CAAS209400251.Claim number ************ Agent name ********************* My car 2010 Lexus Rx450h License plate ******* I have attached the following:Email body shop estimate. Email from Metromile. Email from AAA. I hope you can help me to get this resolved. Thank you for your help! Regards, ****** Do ************

  Business Response

  Date: 04/27/2023

  Dear **********

  Attached, please for our response to *****************'s inquiry. 

  Sincerely, 

  CSAA Insurance Group Policyholder Relations Department

• Initial Complaint

  Date:04/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28, 2023, my car would not start. The battery was almost three years old and we had bought it from AAA with a money-back guarantee if it failed before three years. The warranty was in effect at this time. After the AAA technician said the battery was okay and charged it, I drove the car for about a half hour,. When I tried to start it again it did not start. The technician came back and said I should probably get a new battery. But he charged me for the new battery: $193.18. He would not honor the warranty because he thought the trunk light had been left on. There is no proof that it was left on, I felt ripped off by a company I've paid membership to AAA for over 33 years and my wife for over 50 years. I'm very disappointed. I want a refund for the amount I paid.

  Business Response

  Date: 04/21/2023

  From: Pal, Lakshmi <********************************>
  Sent: Thursday, April 20, 2023 12:40 PM
  To: Pat S <************************************>
  Subject: BBB complaint ID of ******** - ***********************

   

  Hello,

   

  We are refunding member $193.18 via check.  He should expect the check within the next ***** business days,

   

  Sincerly,

   

   

   

  --

  Lakshmi Pal

  Member Relations

  **************

  ********************************

• Initial Complaint

  Date:04/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our car (2011 *** 535i) was smashed by a reckless driver while parked on our street. The driver provided his insurance information with AAA, a claim (1005-01-0829) was made and our car was taken to a repair shop.The shop said the cost to fix the car was higher than the total threshold, and AAA decided to total it.On Mar 1 AAA sent us an offer for $12,255.46. We then sent updated information on our vehicle and some comps. On Mar 8 AAA sent us an updated offer for $12,888.34 to reflect the correct vehicle information, which we we accepted.On Mar 14 we receive a payment of $12,348.85 which is $539.49 less than the offer we accepted. We informed them of the issue immediately by e-mail and by telephone.On Mar 16th AAA responded that they do not understand the issue, so we emailed them further explanation of the issue attaching the offer they sent us for $12,888.34.On Mar 20th AAA team picked our car up from the auto shop. The agent, *************************** has refused to answer any e-mails or phone calls from us.

  Business Response

  Date: 04/10/2023

  Dear **********

  Attached, please find our response to Mr. ********* inquiry. 

  Sincerely, 

  CSAA Insurance Group Policyholder Relations Department

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24th I requested road service due to my vehicle not starting. The technician came out and tested the main battery and advised I needed a new battery. This seemed reasonable since the car wouldn't start. He asked if I wanted to be towed or have AAA install the battery, I allowed him to replace the battery at a cost of $190.04. I didn't drive the vehicle that day. On Saturday the 25th the car wouldn't start, I called AAA again. A different technician came out and thought the wrong battery was installed. we called the dealership and that wasn't the issue. He thougth interior lights were left on which caused the battery to be jumped, which he did. I didn't drive the vehicle that day either. I went to use the vehicle on Sunday and it wouldn't start. I again requested service for a tow as i wanted to get the car to the dealership to figure out what was going on. The car couldn't even be jump started at this point and the technician had a difficult time getting the vehicle backed out of my garage in order to tow. He did tow it to the dealership who called me on Monday to advise it was the start/stop auxillary battery that was bad, not the main battery. Clearly I was/am frustrated and called AAA to ask if we could split the cost of the new battery they installed that didn't fix the problem, nor needed to be replaced. They refused. I was offered $57 which I believe they stated was the amount remaining on my annual membership however I pay the fee in full each year. I have been a member since **** with great service. The person who called me, *********************, employee # ****** said he makes all final decisions and there was no one above him to speak with. I reminded him how long I have been a member and that we were discussing a difference of $38 dollars which I felt I was being very reasonable considering they incorrectly diagnosed the problem. He was adamant that is all they would offer, for my 3 days of inconvenience and misdiagnosis.

  Business Response

  Date: 03/29/2023

  I spoke with this me3mber and have addressed her concerns and she is happy with the outcome.

   

  Sincerely,

   

  ***********

  ************

  Customer Answer

  Date: 03/31/2023

  Consumer left a vm that says her complaint has been resolved. -********

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in an accident in my car 1/13/2023 and the other driver was at fault and his insurance company assumed liability for the accident and they adjuster deemed my car a total loss but due to property damage coverage the insurance company was not able to cover the total loss of my car they told me to contact my insurance company to handle Everything and when I did my insurance towed the the car to there lot and an adjuster at there company said it could be fixed and it wasnt a total loss so now its march 26 2023 and my car has not been towed to ****** collision for repairs yet and iam paying out of pocket for a rental car to be able to get back and forth to work Ive emailed the company every day and they respond when they want to Ive been put in a very financial disadvantage because of my insurance company csaa disregard for my claims process and they dragging there feet with claims process so its going on 4 months now and I still havent had my claim resolved this is very disappointing

  Business Response

  Date: 03/31/2023

  Dear ********** 

  Attached, please find our response to **************** inquiry. 

  Sincerely,

  CSAA Insurance Group Policyholder Relations Department

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******************.. AWFUL!! They left me stranded last June, 2022 without any help for over 3 hours. On my way home from family emergency. Am disabled, was so hot. Stopped at the store. Grabbed a bunch of frozen treats for grand boys for the next day. Store closed, employees ran out like it was on fire. Realized to late, car had a minor issue so was left sitting there with 250 worth of melting GROCERIES, doesn't take much to reach 250. Kept calling, truck was broke down. Don't need a truck, anything would help. Waited. Called 6 more times, put on hold, then they hung up every time. Finally hearing gun shots, seeing cops about 5 blocks away, called police station, got a number for help. Got someone from Tea and it cost me big time cash. Luckily I had that much cash on me. 150+. Got home after 3am. Store closed at 11. Last person I spoke with said would send me a voucher, then hung up. Without anywhere to call, no help, no answers to questions, nothing. Just he'd send a voucher.?? Don't know the area well at all, no information and a dead phone, dripping popsicles, ice cream, all groceries ruined and heat stroke. Still no voucher, no payment, they canceled my Premiere coverage in September, customer got over 5 years and my family for years before that. Seldom needed it but its reassuring to have. They said I was still covered cause they owed me for the tow driver and that would have paid for another year. But I had no coverage and I called. I have umteen times, once for help, again no show, just kept pushing time back, several times to settle this and now that don't read my email.... Or it doesn't work... Last time on the phone, Transfer transfer transfer disconnect and repeat.. I want my 150 plus tax people and now there's 2 no shows. They've told me at least 11 times, they paid my service, no receipt. No bill. They wanted my original receipt on that tow. No, I scanned it, keep sending it. Must be a better place?? Thought so much of AAA over the years. Seldom needed them, however when a person does it's nice to have and being disabled and not really knowing many people in town it's a necessity. Even for unlocking a car or jump start, it's worth it. Now they don't show up and they give the brush off, or the app must changes the time to longer and longer. Don't tell them your phone is nearly dead and you have no way to charge it. Several times I called them locally here in town to assist me with travel plans and I wanted some maps and some ideas or brochures to look at. I don't want everything on the computer or phone all the time. That's not relaxing. Study maps and brochures brings back the old days and it's just more relaxing and they kept pushing online junk and they sent Junk. One little bitty map, when I wanted a driving vacation from here to *******, *******, down into ******** and back up and some things to do. I got one little ************ map and a bunch of online links that took me nowhere. What a pain and the person I spoke with had no helpful ideas on things to do. What's up AAA? Should be a -10. ********************

  Business Response

  Date: 03/28/2023

  Not our member this needs to be routed to AAA in ***********, **

   

  Sincerely,

   

  Lakshmi Pal

  ************

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with AAA (CSAA) for about 14 years and I've never had service like this. On 02/23/2023, I hit black ice and bumped into a curb. The steering column on my car was severely damaged and was taken to the shop. Working with the claim rep and the mechanic went relativity smooth. The mechanic was able to provide the photos necessary for the claim. AAA sent a letter to me on 3/7/2023 saying the claim was 100% my fault via snail mail.Since then, I have had no contact with AAA. My claims rep will not return my calls or answer my calls for that matter. I talked to another claims rep and they said if I don't hear anything by 3/13/23 to call. 3/13/23 came around. No message from AAA. I called my rep, no answer. So I talked to customer service and had them connect me with her boss. He had a customer service agent leave me a message telling me it's in process. The number she called on was the customer service line. So there is no way to call him back directly.Later that day (3/13/23), I went to AAA office in **** to see if they could help. All they did was call the CSAA line and we were both given the run around. She said if not resolved by 3/17/23 to call or come down again.On 3/14/23 I decided to file a claim with the Division of Insurance in Nevada. They reviewed my information and started investigating. As of 03/23/23 CSAA WILL NOT RESPOND TO THE **** ME OR MY MECHANIC...This company has serious problems. It's been a month, I have no car, and nobody to contact. At this point, I doubt I can get a rental... No idea what's going on or how to fix it.

  Business Response

  Date: 04/04/2023

  April 4, 2023
  
  Better Business Bureau, ****
  *******************************************************************
  
  Attn: **********
  Disputes Resolution Specialist
  
  Re:         Complainant:                               *****************
                  BBB File Number:                      19852002
  
  Dear *** L:

  We are in receipt of your offices inquiry. We have reviewed the complainants concerns to your department.

  Below you will find our response concerning this matter.

  We reviewed our claim file and confirmed that payment was issued for the complainants vehicle repairs on March 27, 2023.  We have spoken to the complainant to advise him of the payment and to set up a rental car.

  Should you have any questions or require any additional information please contact me at the number below. 
  
  Sincerely,
  
  ***********************
  
  ***********************, Claim Supervisor
  Phone: ************

• Initial Complaint

  Date:03/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a bad automobile accident on October 11, 2022. My vehicle was totaled and I was life flighted to a hospital with severe injuries. The adjuster I spoke to offered me $12,514.26 for AAA to take the vehicle and $8,053.25 for me to keep it, deciding the salvage value at $4,461.01 for my **** ****** Tacoma. She told me I had 3 days to decide or she would decide for me, ie I had no choice. I had a head injury and broken back and She knew this and took advantage of my state. I later learned that the valuation for the vehicle prior to the wreck was low for the current market and the scrap value was greatly overestimated. I have spoken to other salvage yards since then and discovered that it was thousands over, and AAA was gouging me because I had demonstrated emotional attachment to the vehicle. I kept the vehicle, believing I had to decide in 3 days or AAA would decide without my consent. Neither AAA nor I could find a comparable vehicle for sale in my area to compare prices (**** V6 4wd 6spd *** Offroad), and AAA acknowledged this. They refused to account for the *** Off-Road vehicle package that increases the value substantially. After the settlement, I discovered I still had 30 days to take them up on the offer to have AAA take the vehicle and pay me the remaining $4,461.01. I contacted AAA within the 30 days to invoke this offer but never received a response. After 30 days I was still unable to find a comparable vehicle for a price similar to what AAA offered, and I contacted AAA as per **** Admin Code R590-190-11 but again received no reply. During the case and when trying to reopen it, I was consistently ghosted. I sent several emails and called AAA several times, leaving voicemails. I did not receive any responses regarding the vehicle claim after October 31, 2022. I still have not found a comparable vehicle for the price decided by AAA. I still have the vehicle. I am still being ghosted. I have been a AAA customer my entire adult life.

  Business Response

  Date: 03/21/2023

  March 21, 2023
  
  Better Business Bureau, ****
  **************************************************************
  
  Attn: **********
  Disputes Resolution Specialist
  
  Re:         Complainant:                               *****************************
                  BBB File Number:                      19595400
  
  Dear ********:

  We are in receipt of your offices inquiry. We have reviewed the complainants concerns to your department.

  Below you will find our response concerning this matter.

  The complainant is disputing the total loss settlement of his vehicle. The insurance company contacted an independent market research company who located comparable automobiles within the complainants geographic area. Adjustments were made to account for the options on the complainants vehicle. The total loss settlement was based on the actual cash value of the vehicle to include the *** vehicle package, plus tax, and less the deductible and salvage value as the complainant indicated he wanted to retain his vehicle.

  After further discussions with the complainant, we are proceeding with the complainant sending us a transferable title, signing the vehicle over to the insurance company, and issuing payment to the complainant for the salvage value to resolve the claim.
  
  Should you have any questions or require any additional information please contact me at the number below. 
  
  Sincerely,
  
  *********************, Claims Manager

  Phone: ************

• Initial Complaint

  Date:03/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/7/23 ********** had winds 70 mph, heavy rains and power outages. I was at a bowling alley when the power went out. We stayed inside. The following morning, I went out to my car, and it had been damaged. The front bumper was hanging off, scrapes on the right passenger rear panel, and a dent on the left passenger door. It rained for heavily for the next week. I didnt put in a claim to AAA insurance until after the weather got better and had a chance to call and be on the phone with them. I discussed the claim with the person who took the information over the phone as to the damage of my car; I said that I didnt know what happened to my car, but that the winds were crazy and no power. So, they gave me a place to take my car and the name of an Adjuster that would be contacting me in a day or so to go over the claim. His words not mine. Due to work schedule, my dad had to take my car for me a week later with Duanes Auto Repair. Hadnt heard from the adjuster yet. The first thing out of the repairmans mouth was they *** look at this as 3 claims. My dad told him, no, it all happened the night of the big storm. Later that day the Adjuster called me and couldnt get a hold of me, so she called my mom, and my mom told her text me so I can let her know when the best time to reach me would be. In talking the first thing out of her mouth was this will need to be 3 claims because theres rust on the damage. I told her that rust can form very quickly, then she said bumper had a crack in it. My problem is that this adjuster has used one word "wind"; that I used to base her decision on regardless of the auto repair guys comments. They dont seem to use any common sense in that when theres hurricane type winds of 70 mph, stuff blowing every which way that probably hit my car, and driving it home, the front bumper was dragging on the street because it wouldnt stay up and its plastic so yes it had bent and cracked. What do they do with people who file claims when their car has been damage in a tornado and/or hurricane? It can have damage on multiple sides of the vehicle. The velocity of stick, bucket, or anything smashing into a door can dent it, or smashing down at just the right point on a bumper and knock it off can also happen. The same with those metal garbage bins on wheels, as what I think *** have scraped the back panel. Again, Im just speculating because I was not out there; however, neither was the *** person. So just because its not in your professional" will house does not mean that it didnt happen. We all have been AAA insurance (home and auto) customers for about 10 years; longer on the *** Member program. We have tried to reach out to escalate the issue; but they keep sidestepping us and saying that they agree with the adjustor. My only mistake in this is not taking pictures of my car and area the morning I came out and found it like that as my phone battery had died. The adjuster is basing her opinion on an imaginary scenario that I never said. Her letters and statements reflect that one object/vehicle could not have done the damage to the 3 sides of the vehicle as each impacted area appearance was different. I never said it was one object. I said "I didnt know what happened to my car, I was inside; but know that it was high, gusting, unimaginable winds and rain and there were downed trees, tree limbs, garbage bins, trash and stuff was blown all over place." Well ***s answer to us now is a letter saying that I am not technically on the policy; because the policy has my parents names, and the car is listed under my name on their policy. When I purchased my car 3 years ago and called *** to get insurance on it; why didnt they issue me my own policy then and tell me that I couldnt be on my parents policy. Feels like retaliation because Im trying to escalate the decision of the claim. Im just wanting to get my car repaired using my insurance that my premiums have probably been more than enough to cover any cost that *** will incur. I dont have any idea of how much it will cost to repair the damages, as I havent seen the estimate; however, knowing car repairs from others Ive talked to; no more than $6K or $7K for all of it. Im sure Im not the only person that has claims for that night of the storm in the ********** area. I would like for my original claim to be reconsidered and approved for all the damaged areas of my vehicle.

  Business Response

  Date: 03/13/2023

  Dear **********

  Attached, please find our response to *********************************** inquiry. 

  Sincerely, 

  CSAA Insurance Group Policyholder Relations Department 

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19585630
  
  I am rejecting this response because:

  
  

  Just like I think the person who wrote this response clearly did not read my initial complaint because he just repeated the reasons I filed the complaint; is the same treatment I'm getting from AAA in not taking my claim as one incident with three damaged areas.  I'm asking AAA to look beyond their "if it looks like this, then this must be how it happened training" because these three damages DID happen on the night of Jan 7, 2023; during a remarkable storm.   What get's me is you (AAA) is not even trying to work with me and meet part way on this.  I'm not wealthy to afford $3000 for 3 different claims at $1000 each for this fix; and I'm not a mechanic or car body shop worker; so I can't fixed my car myself.  

  
  

  My ask is that the insurance at least cover the front repairs and the right side panel repairs under one claim.   I can hold off on the door dent at this time.  Our area continues to get hit with these gusty wind and rain storms and with me having to drive to work everyday; my front bumper is getting worse.  

  
  

  
  

  Sincerely,
  
  *******************************

  Business Response

  Date: 03/17/2023

  Dear **********

  Attached, please find our response to ************************ inquiry to your office. 

  Sincerely, 

  CSAA Insurance Group Policyholder Relations Department

  Customer Answer

  Date: 03/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will move forward with the auto body shop and have them contact AAA for repair costs less my comprehensible deductible for this to be one claim for front bumper area and left back door dent.  Also for the right side rear quarter panel repair already agreed to be covered by AAA less my deductible. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  T Boned at fault of CSAA insured yesterday by policyholder. Hit head and shoulder against door pillar (**** vehicle, no side airbags) Trouble sleeping and headaches, Acute Stress (nightmare/waking intrusive thoughts/Anxiety, playback of accident in slow motion, verbally aggressive with family, who are understanding but losing patience). Primary work vehicle (no backup) destroyed/undeliverable, will be contacting CSAA claims for a rental vehicle with ************** ******* has dubious history with lowballing or slow rolling rental reimbursements, informational complaint, will retract if addressed properly.

  Business Response

  Date: 03/13/2023

  March 13, 2023
  
  Better Business Bureau, ****
  **************************************************************
  
  Attn: **********
  Disputes Resolution Specialist
  
  Re:         Complainant:                               ***********************
                  BBB File Number:                      19560782
  
  Dear ********:

  We are in receipt of your offices inquiry. We have reviewed the complainants concerns to your department.

  Below you will find our response concerning this matter.

  This loss was reported to us by the complainant on March 9, 2023.  That same day we started our investigation and determined our policyholder was liable for the accident.  We have spoken with the complainant, accepted liability, arranged for a rental car, and informed him his car appears to be a total loss.

  Once we have determined the actual cash value of his car, we will process his claim accordingly.  

  In addition, our injury adjuster has made contact with the complainant to handle and address those components of their claim.

  Should you have any questions or require any additional information please contact me at the number below. 
  
  Sincerely,
  
  
  ******************************
  Sr. Claims Manager
  Phone: ************