Complaints

This profile includes complaints for CSAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CSAA

  3055 Oak Rd Walnut Creek, CA 94597-2098

• 

  CSAA

  601 Kings Ct Ukiah, CA 95482-5004

• 

  CSAA

  150 Hayes St San Francisco, CA 94102-4710

• 

  CSAA

  1276 S California Blvd Walnut Creek, CA 94596-5123

• 

  CSAA

  111 Lynch Creek Way Petaluma, CA 94954-8301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against *** regarding their handling of my auto insurance claim (Claim No. 1005-96-6093). As a 22-year-old client who experienced my first automobile accident, resulting in the total loss of both vehicles involved, I am deeply disappointed by **** lack of effort and failure to advocate on my behalf. Despite my detailed report, supporting evidence, and witness statements that indicated I should not be deemed fully at fault, *** did not fulfill their obligation to conduct a thorough and impartial investigation.Following the incident, I provided a comprehensive report outlining the other partys misconduct, as well as access to witnesses who could corroborate my account. Unfortunately, AAA made no meaningful attempt to:Contact or interview witnesses;Obtain and review the police report;Engage in dialogue with the other party involved;Properly consider my report or my appeal regarding the initial claim decision.Instead, when the other partys insurance contested **** stance, *** abandoned any further advocacy on my behalf, seemingly accepting the opposing view without question. This led to the unjust outcome of placing complete fault on me, despite evidence to the contrary.

  Business Response

  Date: 11/19/2024

  Please forward to ********* NCNU at ************************** for review/response.  ************************************************

  Business Response

  Date: 11/20/2024

  Dear BBB:

  We are in receipt of your offices inquiry and welcome the opportunity to address any issues raised. We have reviewed the complaint to your department which was received on November 19,2024. 
  

  The complainant opened a claim with us and provided their version of the events. We also received the version of events from the other party involved. The details of what happened from each party varied considerably. As such, we ordered the police report which contained statements from both parties directly after the loss. In addition, there was video footage of the accident that we reviewed. After full review of all facts involved in the loss, we determined the complainant was principally at fault for this loss. The video evidence was indisputable. After determination of fault, the complainant requested a supervisory review of the claim, as they disagreed with the liability determination. The claim was thoroughly reviewed by a claims supervisor. After supervisory review the liability determination stood, citing the police report and video evidence.
  
  Sincerely,
  
  CSAA Insurance Group Claims Department

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against *** regarding their refusal to honor a valid police report, which clearly states that their insured client is responsible for 50% of the damages resulting from an accident. I believe this refusal to settle fairly is unjust and goes against good faith practices expected from an insurance provider.On 08/27/2024, ***** ***** Afghanzai forced another car onto my front lawn, while he drove through my front lawn. Following the incident, the California Highway Patrol was called to the scene. A thorough investigation was conducted, and a police report was issued 9250-2024-03917. The report clearly establishes that fault is shared equally between ***** ***** Afghanzai and ***** ******.I contacted CSAA Insurance Group and provided all necessary documentation, including the police report, photographs of the damage, and videos of the cars driving on my lawn. Despite this, the company refused to cover the agreed-upon 50% of the damages, contrary to what is outlined in the police report.I respectfully request that CSAA Insurance Group honor the findings in the police report and reimburse me for 50% of the damages as outlined in the shared fault determination. I have made multiple attempts to resolve this matter directly with the company, including contacting ****** ********** the claims advisor, but my efforts have been unsuccessful.I have attached copies of the police report, and repair estimates.I am hopeful that CSAA Insurance Group will take this opportunity to resolve this issue promptly and in good faith. Thank you for your time and attention to this matter. I look forward to a prompt response.

  Business Response

  Date: 12/02/2024

  November 27, 2024
  
  
  Better Business Bureau, ****
  ************************
  ****************
  
  Attn: *** *.
  
  Re:       Complainant:**** *****
              BBB File Number: 22573002
  
  Dear Disputes Resolution Specialist:
  We are in receipt of your offices inquiry. We have reviewed the complaint to your department which was submitted on November 18, 2024. I have provided the information you requested below. 
  The complainant has submitted an estimate for the damage to his front lawn which has been reviewed.  We have finalized our investigation and will be settling directly with the complainant. 
  
  Sincerely,
  
  
  CSAA *****************
  
  

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a *** member for over 20 years. I only cancel when I purchase a new car with Roadside Assistance. My newest account was open over 2 years ago. I called April of 2024 to cancel my membership and was since I still had a month on the existing plan, the effective cancellation date would be May 1, 2025. Two weeks ago, I decided to start a new membership. I was told I still had the membership I cancelled six months ago. Of course, I protested and was told it was too late to cancel so I said at least downgrade me to the basic plan. The *** said she processed the downgrade, but the $30 difference in the plan would not be refunded. *** would keep the balance for future use. I bought a new car last week and called AAA today to ask for a manager. At that time, I was told my account had not been downgraded and that I could cancel but the plan would stay in effect until May (how is this cancelling) and I would not receive a refund. Even though I contacted *** before my renewal date, they never cancelled the membership and even though I requested a downgrade, they never processed. I never had an issue when I start a membership. Now that I want to cancel, no requests are completed. *** is refusing to return my money of which they billed fraudently I cancelled over six months ago.

  Business Response

  Date: 11/12/2024

  This needs to be filed with her local club in ***

  Sincerely,

  Lakshmi Pal

  ************

• Initial Complaint

  Date:11/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was reared on February 14 2024 and AAA reported that it was my fault but I done nothing wrong my insurance has went up please help me

  Business Response

  Date: 11/12/2024

  November 12, 2024
  
  Better Business Bureau, ****
  
  Re:    BBB File Number:   22526413
  
  Dear Better Business Bureau, ****:

  We are in receipt of your offices inquiry. We have reviewed the complainants concerns to your department.

  Below you will find our response concerning this matter.

  We are the auto insurance company for the complainants husband since 2014. This year, the complainant was added to her husbands policy. When a person is added, their past driving safety record with the Department of Motor Vehicles, any past at-fault claims, years driving, estimated annual miles driven, make, year & model of vehicle, geographical location are captured as some of the major factors to determine car insurance rate.

  Our records show that the auto claim that occurred on February 14, 2024,was listed as not-at-fault on the complainants record with us. We are not surcharging (factoring) for this claim on the policy.

  Today, we placed a call out to the complainant to discuss any further questions or details. We left a voicemail message that included the companys contact and direct phone number for this inquiry.

  Should you have any questions or require any additional information, please let us know.
  
  Sincerely,
  
  Policyholder Relations
  Corporate Headquarters
  CSAA Insurance Group 

  
  

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never had any sort of insurance with AAA ever. On these dates this company has taken money out of my account via *** for which I DID NOT AUTHORIZE. I have called them and they state they have no information for me when I provide my name, phone number, and address. Yet the *** is coming out in my name per the bank. The following are the dates and amounts which as you can see are all over the place: 1. July 12, 2023 $716.88, Sept 7, 2023 $650.36, Sept 11, 2023 Deposit of $7.00, November 17, 2023 $195.27, January 5, 2024 $236.05, Feb 6, 2024 $3.00, March 6, 2024 $171.96, April 4, 2024 $172.03, May, 6, 2024 $172.03, June 5, 2024 $172.03, Aug 6, 2024 $172.03, Sept 5, 2024 $172.03, Oct 4, 2024 $172.03, I contacted AAA ***** Creek Way, and spoke to ******* the Mgr who found that indeed someone from ****************** opened an auto policy in my name but she would not give me further information. I fully dispute these charges, and I have never lived in ****************** nor know anyone that lives there. And I request help in investigating how *** could allow this fraudulent activity to occur on my account and I want all funds returned to me immediately. I called my bank but bc the charges were *** they can only give me back money of one month. THIS IS ILLEGAL AND WRONG. *** is a HUGE corporation and should have safeguards to protect fraud of this nature. ******* was able to take the last 4 digits of my bank acct number *************************************************************************************** my name from ****************** and now they want me to come in with all my statements. I am recovering from a spinal fusion and find this to be very wrong considering I am telling them that I did not ever have an account with them nor have i ever lived in ******************. Please help as this is over $3000.00 and I am in need of this funds to live!!

  Business Response

  Date: 11/15/2024

  We have made contact with the complainant and currently working towards a resolution.

  CSAA Policyholder Relations

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 24 my car died on me in galt ca not to far from my house I called AAA for a jump our maybe a tow the shoes up but later I found out the dispatched Freindly tow to give me assistance upon getting there I could see the tow truck driver was in a rush he told me he didnt have any time to give me a jump my battery was to low so he said he could tow me I said okay because I new I could get a jump our out a new battery in my car at home I watched him for a while while he hooked my car up then he stayed I could get in the tow truck while he finished I felt and seen my car wasnt going up so smoothly once I seen that it was resistance all I herd was a loud bang along with the tow truck jerking forward real hard my girlfriend was out side the tow truck screaming babe look what he did to your car he tor my front bumper of the car and it pulled so hard it butested my radiator and ***** filters the was connected to the front of the car my car was fine be for this happen I only needed a jump after her was stating he could bring it to there yard they will fix it and he is sorry I told him no bring it to my house so I could bring it to a shop of my choice he gave me his company boss number and I called talk to the owner he said bring it to my shop and he will talk to them from there he answer them one time stating he was in a meeting and never returned any of there calls after our my called I called Aaa and they denied my claim at first stating they read there report and the town my car properly but I appealed the decision and they gave me there insurance company information I contacted ther insurance they gave me a claim number I called there adjuster she stated that she found out that they were not covered during the time of the accident so now I need Aaa our them to oay for my Porshe Panamera turbo to get fixed

  Business Response

  Date: 11/06/2024

  Member also wrote to Department of Insurance and here is our response.

  We have again reviewed your damage claim against the Independent Contract Station Friendly Towing  relating to your call for service on September 14, 2024,  and, as previously informed,we have done everything possible to make an informed and impartial evaluation of the circumstances and damage to your vehicle.  Following a review of this case, there was no evidence found to associate the alleged damage with service equipment or negligent actions by the service technician.
  You may contact the insurance company for Friendly Towing @ **** ******** Insurance Agency. The agents name is **** ******** his phone contact is ************ and his email address is *********************************************************************.
  Thank you for the opportunity to address your concerns. Should you have any questions or require any additional information, please do not hesitate to contact me,
  
  Sincerely,
  
  
  Lakshmi Pal
  Member Relations Executive Office
  ************ ****************************************
  

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22492948
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  Upon talking to the insurance company Aaa provided for Freindly tow they sent me a letter and Im waiting for a letter for there attorney stating that they did not have insurance with them at the time of the accident and they never had it with them a** well 

  
  

  Business Response

  Date: 12/02/2024

  The correct insurance information for our contract station Friendly tow

  ************** Insurance Services, **** ******************************** ****** C ******** ************ ************ ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************* 

  
  

  sincerely.

• Initial Complaint

  Date:10/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Each year, its the same thing. *** sends out a letter which states: THIS IS NOT A BILL. What it is notice of the increase in my auto insurance because theres always an increase.Each year, I call the agent liaison I have at *** and make the same complaint. Check the phone logs which will bear me out on this. Send out the bill instead of this letter [What purpose does this letter serve? And why cant the bill be sent out instead?] because this is what happens: The bill arrives a few days before its due. One year, my insurance was almost cancelled because I had not received the bill on ******** was forced to pay by credit card. A close to $1,000 charge is not something I put on my credit card. AND:a)I do not pay bills online. b)I do not bank online. To date, my data has been stolen 4 times, so I do as little over the web as possible. Now my email address & other info has been found on the Dark Web. c)I will not download my bill from the **** website. I pay by check.This means I go to the credit union to draw money from an account. Then I o go to the ** to mail the letter. My time is as valuable as AAAs. AAAs incompetency must stop.Mail my bill one month before the bill is due, not the week before.AND compensate me for repeatedly having to ask you to do something which is practical, logical, and should be a non-brainer. DESIRED SETTLEMENT My time is as valuable as AAA's time. For my repeated requests, which have been ignored over the years, I want AAA to pay my auto insurance premiums this year. And I want this bill to replace the letter they send, which serves no purpose. SEND THE BILL ONE MONTH EARLIER. This is not a postal service issue as the letter, which is not a bill, arrives in plenty of **********, October 24, 2024, I received an email from AAA/CSAA saying my insurance had expired. I mailed out my check the day after I received the LETTER [not the bill].Check #****/**************** was mailed October 10, 2024.

  Business Response

  Date: 10/29/2024

  Dear BBB:

  We are in receipt of your office's inquiry and welcome the opportunity to address any issues raised. Contact has been made with the complainant to address her concerns and provide future payment options. Our records indicate payment for the ********* policy term has yet to be received. Payment is required to accept the policy renewal. As such, we unable to waive valid policy premium. 

  Sincerely, 

  CSAA Insurance Group Policyholder Relations Department

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22468899
  
  I am rejecting this response because: I am rejecting this response: Based on CSA & AAA's delay over the last 7 years to mail the BILL in an appropriate amount of time, and which I have complained about for the last 7 years, I mailed a personal check on October 10. I do not bank online & I do not pay bills online; my personal data & info has been stolen 4x. So this year, I called AAA in ******** & they emailed the BILL. I wrote a personal check &mailed the check PLUS a copy of my bill that same day. FYI: the actual BILL arrived in my mailbox 2 weeks later. I spoke w/**** Oct 29 & he was going to check w/his ************* he left a message later Oct 29 to say that Billing had not recd my check & that I could pay by credit card; I cannot do that;payment for different bills comes from different accounts, and money does not grow on trees. Its not my fault that CSAA has not recd my check. I called WF Oct 30 & the check had not been cashed. I cannot charge over $1,000 on my credit card. Then I have to call WF & stop payment on my check. Then I have to trust CSAA will not cash the check when they receive it. So have CSAA/Joshs office email or provide a prepaid label so I can send another check to CSAA; CSAA/**** can also send a ***** or *** #.  If this ploy on CSAAs part to force people to pay online or by credit card because CSAA delays sending out the BILL, its the poorest of customer service and respect for customers who have been with AAA as long as I have.  
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 11/01/2024

  Dear BBB:

  We are in receipt of the complainant's follow up concerns. We are unable to accommodate the request to send prepaid postage. A detailed voice message was left offering payment options. 

  We appreciate the opportunity to address the concerns. We now consider the matter closed. 

  Sincerely, 

  CSAA Insurance Group Policyholder Relations

  Customer Answer

  Date: 11/02/2024

   
  Complaint: 22468899
  
  I am rejecting this response because:

  CSAA left a voice mail with an incomplete address for their corporate office.  AND CSAA neglected to tell me that while I could mail a check to the corporate office [incomplete address given in voice mail] the same issue is possible which is the 2nd check NOT being received on time.  What CSAA neglected to tell me was that while I could mail another check, if it didnt reach the corporate office within 15 days of when the payment was due [October 22], a financial penalty will be affixed. That date would be November 6, and its highly unlikely that my check will reach the corporate office, if I mail it on Monday November 4.  CSAA is again negligent.  If CSAA had acted in good faith, they would have informed me of this; instead, I had to call AAA in ******** to find this out.  Again, I had to take time to do someone elses job.  If Im doing your job, CSAA, then pay me your hourly wage or salary.  This lack of an important detail tells me youre not acting in good faith.  STOP TELEPHONING ME.       

  
  I put a stop payment on the check with my bank.  The stop payment is in place for 6 months.  If CSAA attempts to cash the check, my bank has been instructed to start an investigation. After 6 months, I will extend the stop payment for another 6 months. 

  Sincerely,
  
  ******* ********

  Business Response

  Date: 11/04/2024

  Dear BBB:

  Our records indicate that a payment was received on 11/1. The policy in question is now paid in full and active. 

  We now consider the matter closed. 

  Sincerely, 

  CSAA Insurance Group Policyholder Relations Department 

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22468899
  
  I am rejecting this response because:

  While I paid this bill, against my wishes, on my credit card, CSAA's bad faith, not full disclosure about penalties still remains on the table.  While I don't expect bad faith behavior to change overnight, and I don't expect a response, I'm researching & vetting other companies for next year's insurance, and, I'm notifying my social network so they can be aware and informed if CSAA comes up as an option for auto insurance.  CSAA is the same company that took 3 years to remove my name from marketing postal mail.  My first time request should have been sufficient, but CSAA continued to send junk/marketing postal mail for 3 years before I AGAIN requested, and they finally did as I requested.  As I stated before, if I'm doing your job, then pay me for doing your job.  Again, you've wasted my time. 
  
  ******* ********

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 20th at approx 6am Arizona time I called AAA roadside assistance to tow my truck and travel trailer in *******. All questions were answered regarding the specifics of my truck and trailer. A tow company was dispatched. While waiting the tow company called me to ask the SAME questions I provided AAA. I received multiple calls and updates directly from the tow company with assurances that they were "on their way." About an hour past and I received a call from AAA (Salt Lake City number) that the tow truck wasn't coming after all and a new dispatch for a different tow company had been arranged.I was eventually picked up after a wait in excess of 3 hours. I've been an *** member for 28 YEARS and have never waited that long or had a tow company cancel the job while "on their way." My time is as valuable as anyone else's. I chose to call early Sunday morning as there would be minimal traffic on the roads, thus ensuring a reasonable response time.For compensation for my time and continued loyalty I expect this tow to be REMOVED from my records, thus leaving me with 3 remaining tows instead of 2 (for the current period). I also expect *** to reevaluate their relationship with the first tow company ************** membership # *******************

  Business Response

  Date: 10/22/2024

  Please forward to ********* NCNU at ************************** for review/response.  ************************************************

  Business Response

  Date: 10/24/2024

  Since he is a member of another club. We have requested our ******************* to contact his local club to remove this call.   

  Sincerely,

  Lakshmi Pal

  ************

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Triple a falsely changed my statement on march 2 of my accident. To say my phone slipped off my phone holder to floor and I went to grab it and hit a curb. There was a storm in ***** that day, my phone was slipping and I reached out for it and at the same time a gust of wind blew my car to the curb. It was weather related and they put at fault. I also have my work insurance statement saying the same thing from farmers. This is fraud.. they have also put me at fault for 5 *************** that were not my fault. They have caused a lot of problems for me getting insurance. Like saying it was my fault that someone hit me in my apartments when I didnt even have them fix my car. Claim number for weather accident 100-561-6609 adjuster ***** ******. Also ***** ***** said an accident was my fault for changing lanes when I made a left hand turn and crossed 4 lanes and because of that it was my fault. I went into the *********** which turns into a left turning lane to make a left turn. At the same time someone comes into my lane and we hit each other. I dont think thats my fault and she yelled at me and we got into it. Claim number 100-559-4147

  Business Response

  Date: 10/22/2024

  Please forward to ********* NCNU at ************************** for review/response.  ************************************************

  Business Response

  Date: 10/24/2024

  Dear BBB:
  

  We are in receipt of your office's inquiry and welcome the opportunity to address any issues raised. Our ************ has reviewed the claims in question. Based on the facts of loss the liability decisions will stand. As such, we are unable to accommodate the complainants request.
  

  Sincerely,
  

  CSAA Insurance ***************************************  
  

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pay for RV towing. We've been paying for that for over 5 years. *** has left me stranded for over 24 hours. I had a supervisor named ***** call me last night at 8:00 p.m. after waiting over 7 hours for a tow truck. First ***** told me that the vehicle was involved in a flood and it was not. Then he said the vehicle was stuck in mud and it is not. Then he specifically stated several times we do not tow RVs. I said that is a service we pay for so you're telling me you are committing fraud embezzlement in theft. He then again said that *** does not tow RVs. He canceled my tow service. I live in ******* and I have been stranded in ******** for 3 days now. I got a rental car and I'm waiting for them to tow my RV so I can get home and get back to work. So I want to know why they are stealing money because apparently they do not tow RVs is what ***** said. Apparently ***** is a dispatch supervisor. I'm very upset with this company I would like a refund for the last 5 years that we have paid for ********** and apparently they do not tow RVs but they claim they tell RVs I guess just to take your money I'm not quite sure. Our phone call was a recorded phone call so I can prove be on a reasonable doubt that this is what this person had told me.

  Business Response

  Date: 10/22/2024

  Please forward to ********* NCNU at ************************** for review/response.  ************************************************. Thank you

  Business Response

  Date: 11/04/2024

  This is what I have been advised by our ************************************* for ** coverage for Arizona members,

  AAA Plus ** and AAA Plus ** & Motorcycle Members:
  In addition to the vehicles speci?ed for AAA Classic and Plus Members, Plus **, and Plus ** & Motorcycle Members are also eligible for the following: Recreational Vehicles (includes dual-wheel campers and motor homes, ?fth-wheel trailers, camping, travel and tent trailers) are eligible for lockout/locksmith, fuel delivery, battery, tire change and winching/extrication services, and towing up to 100 miles per incident.
  Horse trailers, boat and jet ski trailers, and ATV and snowmobile trailers are eligible for tire change, winching/extrication services, locksmith/lockout services, and towing up to 100 miles per incident.Livestock trailers are eligible for air in tire and locksmith/lockout services.
  Utility and car trailers are eligible for tire service only.
  Motorcycles and scooters are eligible for fuel delivery, locksmith/lockout, winching/extrication services and towing up to 100 miles per incident.
  
  To the extent that motorcycle services are not available, *** will reimburse for covered services at the then-current commercial rate for the region. To the extent that a Member with ** coverage (a) requests ** services from outside of such Member's home club's territory state(s) and (b) such ** services are not available in that area through ***, the Member may submit for reimbursement to the extent that such services are covered by the Member's Membership. Any reimbursements will be  calculated at then-current commercial rate for the territory of service.

  Sincerely,

  Lakshmi Pal

  ************