Business Profile

Auto Insurance

CSAA

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s business profile for CSAA was created in May 1932. A review of CSAA complaints was completed in June 2025

BBB suggests consumers review the link below for additional information regarding assistance and conditions of coverage.

https://mwg.aaa.com/membership/terms-and-conditions
https://mwg.aaa.com/insurance

Complaints

This profile includes complaints for CSAA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

359 total complaints in the last 3 years.
110 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/22/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is being submitted in regards to a homeowner's insurance claim. Claim number ************. Claim loss occurred 28 January 2024. Claim involved backup water in the basement/water mitigation with the company named Restoration 1 of Springfield located at ****************************************. Requesting assistance in regards to the cost of the water mitigation. According to all records, Restoration 1 final invoice was submitted to me in the amount of $16699.93 in which I paid in full after six months getting invoices and submitting them to CSAA. CSAA insurance only paid/sent checks to me in the amount of $13300.98. See documentation uploaded. I am requesting that CSAA please reimburse me for the amount of $3398.95 because I was instructed that I should submit invoices to CSAA claims adjuster for reimbursement. I paid Restoration 1 in full. Your assistance and guidance in this matter would be greatly appreciated.
Business Response
Date: 10/23/2024
Dear BBB:
We are in receipt of your offices inquiry and welcome the opportunity to address any issues raised. We have reviewed the complaint to your department which was received on October 22, 2024. I have provided the information you requested below.
Our insured hired a mitigation contractor, which billed her directly. Several charges on the bill were not supported. We requested additional information to support the charges on multiple occasions; however, the contractor would not comply with our requests. Therefore, we reimbursed our insured for the undisputed portion of the bill while explaining that we would reopen the claim should her contractor wish to cooperate with our request. We informed our insured of this concern on multiple occasions throughout the claim process. Our insured opted to pay the unsupported charges and has requested reimbursement of these charges. To date, we have yet to receive any documentation to support the charges in question.
Sincerely,

CSAA Insurance Group Claims Department
Customer Answer
Date: 10/24/2024

Complaint: 22459926

I am rejecting this response because: I was never informed not to pay the contractor, the invoices were being sent to me and this was involving my credit as to non payment. Yes, I hired a water mitigation company based on this was due to an emergency water backing up in my basement on 28 January. As I stated, I was instructed to maintain receipts and send them to the claim adjuster. I received two checks from CSAA that I paid Restoration 1. Somewhere in this process, I received and email stating to the claim adjuster, the final cost, yes I paid it to clear this contractor being paid by me. I am highly disappointed with this decision that CSAA states that they would only negotiate at the amount indicated in their communication, so if CSAA would only be willing to start the process at $15000, then why am I not being reimbursement at that amount CSAA is willing to negotiate? Never once was I informed from the emergency claim being called in, that CSAA only pay contractors vested with their supported software non am I in the position of knowing what and how the billing works. Please review that support documentation submitted as to communications with the *** claims adjuster and the contractor Restoration 1. If nothing else, I believe I should be paid the amount CSAA states they are willing to negotiate, the $15000 amount. I am currently away from ******** and the internet is not all that good. Please review, your assistance would be greatly appreciated.

Sincerely,

********* Key
Business Response
Date: 10/25/2024
Dear BBB:
We are in receipt of your offices follow up inquiry and welcome the opportunity to address the issues raised. We have reviewed the complaint to your department which was received on October 22, 2024. I have provided the information you requested below.
We communicated with our insured through multiple correspondence our follow up attempts sent to her contractor explaining why we could not pay the requested mitigation balance and what was needed to support the questionable charges. We also provided our insured copies of the multiple attempts to contact her contractor and the offers made after review of the mitigation invoice.
In addition to the questionable charges on the estimate, the mitigation contractor's estimate had multiple pricing errors that did not align with industry standards. We never offered $15,000 for the mitigation services. Unfortunately, many of the charges still have not been supported.
Overpaying for services that cannot be supported can have a negative effect on our policyholders. We exhausted our efforts to understand or negotiate the mitigation invoice. Since our insured opted to pay the invoice, the contractor stopped responding and will not aide their customer in remedying her out of pocket expenses by providing the necessary documentation needed to support their bill.
Sincerely,

CSAA Insurance Group Claims Department
Customer Answer
Date: 10/25/2024

Complaint: 22459926

I am rejecting this response because: I have now submitted another complaint to BBB as to Restoration1 over charges as per the information provided from CSAA. I will await further reply from BBB on this matter.

Sincerely,

********* Key
Initial Complaint
Date:10/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CSAA IS THREATENING TO KICK US OUT OF OUR HOTEL BEFORE OUR HOUSE IS CLEANED AND PASSES AN ENVIRONMENTAL TEST. THEY BEHAVE BADLY BECAUSE THEY CAN. The contractor CSAA sent in to remove a little mold wasnt trained properly in mold removal so they contaminated our entire house. They didnt do proper containment . . . didnt use proper equipment . . . and actually used the wrong equipment that blew mold spores and silica dust everywhere. We informed CSAA of our problem many times via telephone calls and emails. No Response for 41 days. When the claims department finally did start responding Almost nothing they said would happen ever occurred. Just doublespeak and nonsense.Our claims adjuster kept insisting (in writing) that our house was "habitable". CSAA said they would send a company out to do environmental testing. That didn't happen so we hired our own company to test. CSAA wrote that they would accept the results of the reputable company we hired. The results showed the entire house was contaminated with various mold spores and silica dust. Suddenly CSAA changed their minds about accepting the original test results. CSAA's own testing company's report confirmed that the entire house was contaminated with various mold spores and silica dust. However, CSAA was now blaming "poor housekeeping" as the reason for the contamination . . . despite the fact that their own company's test results identified specific mold spores that only come from water damage. Further insurance delays were caused by No Response as CSAA largely ignored emails and phone calls from our designated contractor for the kitchen repairs. When our claims adjuster finally did talk to our contractor . . . we discovered that CSAA are the only people on the planet who believe 28 year old kitchen cabinets can be matched with brand new cabinet materials!Furthermore, CSAA confirmed in writing they would pay for pets boarding, mileage, laundry, and other incidentals. They stopped paying.
Business Response
Date: 10/25/2024
October 24, 2024

Better Business Bureau, ****
************************************************************************************

Attn: *** *.

Re: Complainant:***** *****
BBB File Number: 22448919

Dear Disputes Resolution Specialist:
We are in receipt of your offices inquiry. We have reviewed the complaint to your department which was submitted on October 21, 2024. I have provided the information you requested below.
The issues brought up by Mr. ***** within this complaint have been addressed in multiple responses to the California Department of Insurance (CA DOI) from various inquiries submitted by Mr. ******
We were provided a letter of representation from Public Adjuster **** ***** soon after our last follow up response to the California Department of Insurance, which advised Mr. ***** had retained his services to assist in facilitating a settlement. We have been working with ******** since January of 2024 and have recently reached a settlement agreement with him to bring this file to closure. The ****** have been in temporary housing since March of 2023, so part of the settlement agreement included setting a moveout date from the hotel with ample notice (approximately two weeks) so that we could close out the hotel billing portion of the claim, which Mr. ****** public adjuster agreed to.
We regret Mr. ***** has not had a more positive claims experience; however, this claim was handled in accordance with the policy provisions and state regulations.
If you have any further questions or need additional information, please do not hesitate to contact us directly. We are here to assist you and ensure that your concerns are addressed appropriately.
Thank you for your understanding.

Sincerely,

CSAA Insurance Group Claims Department
Initial Complaint
Date:10/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my auto insurance policy ending in 4088 with the company in July, 2024 after they raised my premium approximately 20% despite good driving.I continue to receive invoices for payment as if the policy were still in force. I am now receiving past due notices from the company for payments to a policy from July 13, 2024 - July 13, 2025. No such policy exists.I attempted to view information about this policy online and there are not policies associated with my email. I called the 800 number in the emails I received and the automated response indicated there was no policy associated with the number I was calling from.I am requesting the company correct any internal records that may erroneously show an active policy and outstanding balance. I am requesting the company cease and desist sending invoices and other policy-related communications given I am no longer their customer.
Business Response
Date: 10/22/2024
October 22, 2024

Better Business Bureau, ****

Re: BBB File Number: 22445061

Dear Better Business Bureau, ****:
We are in receipt of your offices inquiry. We have reviewed the complainants concerns to your department.
Below you will find our response concerning this matter.
Our records show this auto policy was cancelled on August 6, 2024, effective September 01, 2024. There is a $76.87 balance as we provided coverage up to September 1.
We do not show record of a cancellation request in July 2024. To update the cancellation date, please provide us with proof of insurance with your new insurance company start date, we will then update your policy record to reflect. You may submit your proof (example: Auto Policy Declaration) by e-mail to **************************************************************************,place your policy number in the subject line or by US mail to CSAA-Policyholder Relations, *****************************************************************. Thank you.
Should you have any questions or require any additional information, please let us know.
Sincerely,

CSAA Insurance Group Policyholder Relations Corporate Headquarters
Initial Complaint
Date:10/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For over a YEAR, I've received repeated junk mail from *** and their affiliates. I call, told i'm removed, and will not receive any further advertising physical or electronic. My AAA Towing account is unsubscribed from every option *************'RE STILL SENDING ME PHYSICAL JUNK MAIL, VIOLATING THE CAN-SPAM ACT. DO YOU WANT A LAWSUIT?
Business Response
Date: 10/15/2024
Please forward to ********* NCNU at ************************** for review/response. ************************************************
Business Response
Date: 10/21/2024
We have removed his name and current address from all future mailing.
Sincerely,
Lakshmi Pal
************
Customer Answer
Date: 10/23/2024
Make note! Changes to my address does NOT give AAA permission to reinstate ANY mailings.
I have received the same response on every inquiry. Heed this warning: My ACCOUNT is to NEVER receive any of these types of advertisements in any form to any contact information on my ACCOUNT.
I hope AAA gets it right this time. Lawsuit is next.
Do not test me. Closed, for now.
Initial Complaint
Date:10/05/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AAA insurance was set to be my homeowner insurance and had been set up before closing on my home. I connected with the insurance agent and the mortgage company and was assured that the policy was active and that we were all set. Months later I was informed the my policy was canceled and that they mailed a notice to my home ( not my mailing address) which was never delivered. The agent who sold me the policy has been unresponsive/won't pick up the phone or call me back.
Business Response
Date: 10/09/2024
Dear BBB:

Thank you for contacting us regarding the complainant's policy concerns. We welcome the opportunity to address any issues raised.
Our records indicate the policy was written with a mailing address of 171 Wolf Hollow RD, Lake Harmony, PA
18624-7002. I have attached the signed application reflecting the mailing
address in question. The policy cancelled on June 4, 2024, due to not receiving the amount
due. All policy documents and notifications were sent to the Wolf Hollow Rd address.

The complainant can
contact us at 888.222.0094 to discuss new policy options. We hope this provides
the clarity the complainant was seeking.

Sincerely,

CSAA Insurance
Group Policyholder Relations Department
Initial Complaint
Date:10/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** charged me to cover my two cars, agent verified all was ok and now that a claim has been filed, AAA looked for errors on my side to avoid paying. I have two 16yr daughter which they don't drive and the address was wrong when the insurance was opened but we changed it 4 days after and we showed proof of our Lease agreement yet they still say we are not covered.
Business Response
Date: 10/09/2024
Dear BBB:
We are
in receipt of your office’s inquiry and welcome the opportunity to address any
issues raised. We have reviewed the complaint from your department which was received
on October 2, 2024. I have provided the information you requested below.
On
August 17, 2024, the Customer opened the aforementioned insurance policy with our
company. On August 23, 2024, six days after the inception of the policy, the
Customer reported a loss and opened a claim. He reported that on August 19, 2024,
his daughter, an unlisted driver on the policy, was driving her father’s
vehicle and was hit by a truck on the driver’s side. He confirmed that his
daughter does not have her own vehicle, nor did she have insurance.
The
home address provided by the Customer for the policy was not his, but his
daughter’s address. This incorrect address was not changed to the Customer’s
true address (which is where the involved vehicle was being kept) until after
the loss occurred.
Two
phone calls with the Customer’s daughter confirmed that she was driving at the
time of the collision. She was driving back to the Customer’s house after
dropping off her children at their father’s house, who she co-parents with. She
stated that the Customer gave her permission to use the vehicle. The Customer
confirmed that his daughter occasionally uses his vehicles when she stays at
his house.
The Customer
further admitted that two other daughters live with him and his spouse, but
neither of these daughters are listed on the policy either. The policy
application states that all drivers who have access to the vehicle, all drivers
who live in the household, and all drivers who regularly operate the vehicle
need to be listed. The Customer signed the application, certifying that all
licensed or unlicensed household residents were listed on the policy. Neither
of Customer’s two daughters who lived with him at the time of the policy’s
inception were listed on the policy.
On September
20, 2024, the Customer’s policy was rescinded for material misrepresentations
made at the time of the policy application. The policy was rescinded back to
the inception date of August 17, 2024. Therefore, there was no coverage in
force on the date of the loss.
Our
company has done everything that can reasonably be expected or responsible to
do to resolve this issue with the Customer. Based on the facts presented by the
Customer and his daughter regarding an unlisted driver involved in the reported
loss, and the material misrepresentations made by the Customer when initiating the
policy, a thorough investigation determined that there is no coverage for this claimed
loss. While the Customer claimed the incorrect address was an inadvertent
error, he provided no information about why he did not list his two daughters
on the application, even though they are 16 years old or older and reside with
him. Furthermore, an unlisted driver was the subject driver involved in the
incident, resulting in no coverage.
In
addition to the lack of coverage, the Customer’s Complaint lacks specificity as
to what he is disputing, the nature of the dispute, what assistance he is
seeking from BBB and how BBB might be able to assist him. The Customer failed
to provide necessary details so that we might fully understand what this
Complaint entails.
Regardless,
our company is committed to resolving this matter judiciously and with
continued good faith. If the Customer has additional pertinent information or
documents related to this investigation, we are willing to consider and further
evaluate the claim based on new information.

Sincerely,
CSAA Insurance Group Claims Department
Initial Complaint
Date:10/01/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-January 1st 2023-we had a spontaneous burst in the wall of our main bathroom. CSAA had us sleep in the home for over a month. It smelled like mold/mildew within a week of the occurrence. The aspestos people had us leave -CSAAs sole offer was $42,000. We asked to negotiate and they wouldnt and still wont. There was no negotiation - $42,000 was take it or leave it. They sent letters saying, cash it or start losing it and your case is officially closed letters followed. CSAAs representative stated in writing - that the only requirement is that CSAA find a licensed contractor that will do the repairs for the offered amount. The sole contractor that accepted this amount stated in-person that they would lose money on this project, and that they had to match CSAAs offer because AAA has us by the *****. No contractor who, at the outset, projects a loss will take every action possible to return our home to its pre-claim condition which was proven when the contractor started covering up mold/saturated wet beans with new drywall to reduce cost. Their contractor had to fight aaa to get my daughters wood floors , that were black , replaced. Aaa refused. We were forced to use CSAAs out-of-area contractor because no local contractor could come close to the amount CSAA offered to complete our home. - Over the first few months we sent multiple emails telling CSAA that the house was still obviously wet, and that they need to send someone out to inspect. We didnt receive a response, and we had to pay $25,000 out of pocket to finish CSAAs job. We paid for espestos abatement, mold/fungus reports abatement and drying out the house ourselves. -CSAAs vendor had contaminated the entire home with asbestos and CSAA states they not cover contaminated items..All we want is whats due us under our policy and state law our home is returned to its state prior to the incident and our personal property loss.
Business Response
Date: 10/08/2024
Dear BBB:

We are in receipt of your inquiry and welcome the opportunity to address any issues raised. We have been in contact with the complaint as she recently escalated her concerns to our corporate office. After a thorough review of complainants claim and concerns our position will stand. This has been communicated to the complainant, her attorney, her Public Adjuster and the California Department of Insurance. As such, we are unable to accommodate her request and consider the matter closed.

Sincerely,

CSAA Insurance Group Policyholder Relations Department
Customer Answer
Date: 10/13/2024
we dont have a check, they stopped paying our rent (u also have 2 teenage girls going through this), theyve sent closed case last week which is 1 of 3 times theyve done that. They wont cover mold and espestos removal and our house is down to the studs. We are facing foreclosure and going to lose our house. We cannot pay rent and mortgage we have equity in the house but $42k is not enough to even start and we dont trust them at all. They wont even respond.. help!!
Complaint: 22366059

I am rejecting this response because:

Sincerely,

******* *******
Initial Complaint
Date:10/01/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/12/2024, I did an online quote for home and auto insurance with AAA insurance. The quote came back reasonable and I called the 800 phone number to ask additional questions (one of the questions is the subject of the complaint) and purchase the policy. I spoke to an *** agent, ***** *** and he answered my questions on the policy and we even priced out other options. I added an Umbrella policy at this time as well. One of the very specific questions was whether this policy included the requirement of a vehicle tracker and he stated specifically no and even stated that if I wanted to opt for their SmartTrek option, the policy would be $3,255 for the 12 month period, not the $3,956. I have my notes as well that specifically has $3,255 written down if I opted in. I opted out and went with the premium of $3,956 and he sent the auto application, which I have attached. Keeping in mind that this would have been a deal breaker and a factor in purchasing the policy. Everything went through fine and we binded the insurance for the home, auto and umbrella. A couple weeks later I started getting emails from ********* stating that in order to keep my discount, I needed to download this app ASAP. After the 3rd email, looked at my policy declarations and now there is a telematics participation requirement added to my policy. I inquired with the agent and he stated that who he needed to talk to was out for about a week and he'll get back to me when he's back in the office. I then got another email from Smarttrek so I reached out to the SmartTrek email to inquire why I was receiving these. They stated that I opted in, which I of course specifically didn't. They pointed to a **** discount on the application, which apparently is for the telematics discount. Nowhere on the app does it explain what that is and it isn't found through a ****** search. Why should I think it was on there. I specifically asked the agent. I am wanting the price that was sold to me by the agent.
Business Response
Date: 10/08/2024
October 8, 2024

Better Business Bureau, ****

Re: BBB File Number: 22365336

Dear Better Business Bureau, ****:
We are in receipt of your offices inquiry. We have reviewed the complainants concerns to your department.
Below you will find our response concerning this matter.
We are the auto insurance company. Our records show that the auto policy had our telematics (SMARTtrek) discount applied. We understand that the complainant voiced to your agency that he had no intentions of participating in our telematics (SMARTtrek) program. Due to the confusion and an independent agent-client conversation at the point of sale that we were not privy, the company will make an accommodation and adjust the policy to reflect the quote of $3,956. We spoke to the complainant this afternoon to advise of this decision.
Should you have any questions or require any additional information, please let us know.

Sincerely,

Policyholder Relations | CSAA Insurance Group | Corporate Headquarters
Customer Answer
Date: 10/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* Layette
Initial Complaint
Date:09/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For two years I have returned mail to ******************************** post office they Have sent to my address for someone named ******* *****. Is this some new form of fraud?
Business Response
Date: 10/02/2024
We have removed name. We do apologize for any inconvience.
Sincerely,
Lakshmi Pal
************
Customer Answer
Date: 10/02/2024

Complaint: 22354201

I am rejecting this response because:
I want them to stop sending mail for ******* ***** to my address. I have returned the mail to post office numerous times.
Sincerely,

******* *********
Customer Answer
Date: 02/20/2025
Original compliant filed October ******. CSAA has not removed ******* ***** from my address in ****,Nevada . It appears to be a scam to establish residence.
Initial Complaint
Date:09/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I keep receiving mail for a ****** ****** at my address of *************** *******, CA *****. This is my ex husband who I have been divorced from for over five years. I have lived at this Fortuna address for three years and he has never lived here. I keep getting AAA mail sent here for him no matter how many times over that last three years I have sent it back "return to sender/wrong address." I have recently filed a previous complaint with BBB for this same issue with AAA (complaint #********). The resolution of this case said his account would not receive mail anymore but it's been a few months and he still is. The mail I have now for him has a mailing address listed on it as ****************************** and it says it's about renewing his membership. ****** ****** HAS NEVER LIVED AT ***************************** FORTUNA, CA *****. PLEASE STOP SENDING HIS MAIL HERE.
Business Response
Date: 09/30/2024
We have removed ****** R ****** from future future mailing. It normally takes 6 to 8 weeks to be completely removed.
Sincerely,
Lakshmi Pal
************
Customer Answer
Date: 09/30/2024

Complaint: 22351487

I am rejecting this response because:
In June of 2024 I was told he was removed from mailing lists but he wasnt and Im still receiving mail from AAA for him. What makes this time different?
Sincerely,

***** ******

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CSAA is NOT a BBB Accredited Business.