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Business Profile

Bank

Mechanics Bank

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Mechanics Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 106 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father became ill and made me an authorized user on his accounts while my brother carries the **** We have been attempting to gain access to his billing to ensure he is up to date and can update mailing address. Mechanics refused to honor the *** or authorized user status. From February to July they called every hour on the hour but would not speak to us. It makes no sense. Thr vehicle was repossessed. From our calculations there was very little owed. You cannot get anyone on the line. There is a **** individual who emailed once but I think he is a bot. There is a ***** person who asked me to wire her money but refused to say where the vehicle was so I am not too comfortable with her request. There is no one else who will answer the department we get transferred to. This ***** refused to provide a last name or employee identification. She said she works alone. It is allctoo confusing and bizarre.

      Business Response

      Date: 09/28/2023

      Mechanics Bank actively tracks complaints and takes every voiced concern seriously. We would like to thank ************* for reaching out to us and allowing us to investigate this matter. We would like ************** to know that upon receipt of her complaint, our management team reviewed all relevant information connected with her concerns and records reveal we complied Bank policy and procedures, regulatory guidelines, and the terms of the Retail Installment Contract. We value the relationships that we have built and invite ************** to reach out with any further questions or concerns she may have.

    • Initial Complaint

      Date:09/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAVE TRIED TO GET REMEDY WITH THIS SECURITY TRANSFER AGENT THROUGH MANY ATTEMPTS BUT THEY CONTINUE TO REPORT UNVERIFIED ACCOUNT INFORMATION THAT HAS RUIEND MY CONSUMER FILE ENDING IN 9661..A FTC FRAUD REPORT WILL BE FILED ON THE BEHALF OF THIS CONSUMER. THIS CONSUMER IS REQUSTING TO BE PROVIDED WITH THE DOCUMENTATION USED TO DETERMINE ALL ACCOUNTS THAT ARE BEING REPORTED NEGATIVELY ON MY CONSUMER FILE. THIS SECURITY TRANSFER AGENT, MECHANICS BANK AUTO FINACE DOES NOT EVEN OWN THE ALLEGED DEBT THEY ARE REPORTING AS A COLLECTION/ CHARGED OFF ACCOUNT ON MY CREDIT PROFILE. AFTER DOCUMENTED ATTEMPTS TO RECTIFY AND PAY OFF THE ALLEGED AUTO LOAN THAT THEY ALLEGED GAVE ME, WHICH WAS FRAUD SEEING THAT THE SECURITIES TRANSFER AGENT TRANSFERED THE SECURITY INTEREST TO CALIFORNIA REPUBLIC FUNDING LLC AS THE DEPOSITOR THEN TO CALIFORNIA REPUBLIC AUTO RECEIVABLES TRUST 2017-1. FINALLY AFTER SECURITIZING MY CONTRACT THE ***** TRUST WILMINGTON TRUST NATIONAL ASSOCAITON AND THE INDENTURED TRUSTEE U.S BANK NATIONAL ASSCIATION WERE PAID OFF COMPLETLY FROM MY SECURITIZED SIGNATURE, ALL WHILE MECHANIC BANK ACTING AS THE SERVICER AND SPONSOR HAS THROUGH DECEPTIVE METHODS TRIED TO CONVIENCE ME I OWE A DEBT TO MECHANICS BANK. THIS IS ALL THE DOCUMENTAITON I NEED TO PROVE SECURITIES FRAUD. YOU HAVE 15 DAYS TO UPDATE MY CONSUMER FILE ASAP AND UPDATE MY CREDIT PROFILE TO SHOW PAID ON TIME AND NEVER LATE. SEND ME THE ***** TO MY CAR AND SEND ME CHECK FOR $104,379 THAT SHOULD BE DEPOSITED TO MY TREASURY DIRECT ACCOUNT UNIQUE ABA# *********, MY ACCOUNT: **********. FOR YOUR KNOWLINGLY VIALATIONS OF MY CONSUMER RIGHTS. YOU ALSO KNOW THAT DOWN PAYMENTS ARE ILLEGAL AND ITS NO SUCH THING AS LATE PAYEMENTS. ALL OF WHICH YOU HAVE REPORTED ON MY CREDIT AND I CAN PROVE SECURITES FRAUD FROM THE START. YOU ARE A SECURITIES TRANSFER AGENT SO YOU ARE MANDATED TO FOLLOW AND ACT WITH IN THE BEST REGARDS AND INTEREST OF BENEFICIARYS ACTING AS THE FIDICARY. SO MANY VIOLATIONS NOT ENOUGH CHARACTERS TO TYPE.

      Business Response

      Date: 09/20/2023

      Mechanics Bank (the Bank) is in receipt of the complaint that ******************** recently filed with the Better Business Bureau (BBB) on September 11, 2023. As part of its ongoing efforts to maintain the highest level of customer service and consumer protection, ********************** welcomes the opportunity to receive and understand all consumer complaints and appreciates the role of the BBB in facilitating this communication. It should be noted that with a firm commitment to consumer protection and customer privacy, absent additional explicit consent for the Bank to disclose personal information, it is the Banks policy not to comment publicly on any individual complaint. Where a release by the complaining consumer is provided, the Bank has and will provide for a full response.Otherwise, it is the Banks policy to only respond in those forums where consumer protection and customer privacy can be fully insured, such as the ***** or other government operated consumer protection services.

      It should be noted that in addition to this complaint received by ******************** from the BBB, the Bank has received similar complaints through formal legal matters and through the ***** The Bank has, and will continue to, respond directly in those settings. The Bank complies fully with all applicable laws,rules, and regulations, and looks forward to addressing any concerns that ******************* has through one of the other forums previously identified. 

    • Initial Complaint

      Date:09/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought my Jeepmay2020 @ *********************************, Id plan on staying same saved budget and credit **** down 300 on the phone OH YES ******* WEVe got you.. ***** den 575mon. I had the vehicle about 4 months smoked and heated , **** had my vehicle for 5 month my new car need an engine, But ok next check engine running hot. Wow Im 57 old woman im not in a hurry I bought a lemon , sales rep brought it to my attention A person at **** said this vehicle sold damaged, so many problem but , I pray its ok July I go to my bank make a large deposit ok next my work check is being returned, no fraud no their they freeze my account , no money in none out, yet their charging sac/ cling then on July 27 Im prepaid to pay761.00 whoever, Enterprized has mistakenly made a signature purse!!! I run over there they denied said your insurance AAA , aaa say no their response I explain in tear to the attended she takes 300 and say you have to make it up. Aug 27 while relaxing after work a gentleman walk over opens the door and Im in my underwater!!! That soon no notice , compassion please I gave been takin this hard and I believe your gearing my truth. Im calling calling begging I need my money , Im homeless and sleep in the car after work soon Nov was to be my move in!!!! Omg why me, please Mechanics bank it not my fault and if youll allow Ill keep my money in my bra. I dont have family Enterprise apologies and say they help with repo feed as well . That car grew on my even its improfections,my alone means !! Please dont do this not my fault See for your self please *******

      Business Response

      Date: 09/18/2023

      Mechanics Bank actively tracks complaints and takes every voiced concern seriously. We would like to thank *********** for reaching out to us and allowing us to investigate this matter. We would like ************ to know that upon receipt of her complaint, our management team reviewed all relevant information connected with her concerns and records reveal Mechanics Bank complied with Bank policy and procedures and regulatory guidelines. We value the relationships that we have built with our customers and invite ************ to reach out with any further questions or concerns she may have.

    • Initial Complaint

      Date:08/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 14 2023 I called ********* police department to come out and make a report that my car was stolen. I was informed to contact my insurance company, I received the phone call from the police station that my car was not stolen it was repoed My car is completely paid off May 14 2022, I have all my receipts no missed/late to any of the Mechanics bank or CRB. I owe ******* no amount of money.. Who are they.. call bank huh there is no Bank I own my car outright for one year now credit report proves paid in full I have legal title ownership, this company has fraudulently stolen my vehicle and requested a new title for what reason I don't know I have title legal ownership and registered owner there's no liens no court dates no repo orders no court orders or judgments per DMV printout available upon request it's unfair to take a person property their only means for transportation. and sell it back to me. im credit worthy My credit report my receipts show and prove paid in full zero balance. I've tried to solve this problem over the phone July 14th, July 17, July 19, and 20, 2023. and in person on July 24th at 12:00 p.m. at the address provided they made a copy of my ID and told me that I could not have my property as I handed them a copy of a demand letter also even though I have the police redemption receipt None of the parties to solve this problem by releasing my vehicle instead I'm asked for my car keys they expect me to hand over my property that I own outright they give me phone numbers and addresses that does not exist, I've taken all the steps via DMV to obtain my rightful title my car was fraudulently stolen from *********************************************************. Mechanics Bk was a personal indirect loan that was paid i full after 3 years this was an Unsecured loan and my car can not and is not used for calattoral. PLEASE SEE ATTACHMENTS.

      Business Response

      Date: 08/17/2023


      Mechanics Bank actively tracks complaints and takes every voiced concern seriously. We would like to thank ****************** for reaching out to us and allowing us to investigate this matter. We would like ****************** to know that upon receipt of her complaint, our management team reviewed all relevant information connected with her concerns and records reveal we complied with Bank policy, procedures and regulatory guidelines. In addition, we can confirm that on 8/15/2023 our Remarketing Team was able to make contact with ****************** and discussed her concerns. We value the relationships that we have built with our customers and invite ****************** to reach out with any further questions or concerns she may have.

      Customer Answer

      Date: 08/23/2023

       
      Complaint: 20433305

      I am rejecting this rejecting this because it's not true it's false I paid my car in full I have provided documents that it's paid in full I've made payments for three and a half years to cbr I never spoke with anyone from the bank my car was stolen from a location and was told that it was repoed DMV told me that they requested a title on my car you can't request a title for a car that has payments DMV told me that my car was not ordered to be repoed order by the judge is not a collections my car was paid off a year and a half ago and I never received the title or it was sent back I've been trying to get it the title for my car since August *********************** any type of way legitimately I would have my car based on the evidence and the fact that I have showed and proved to DMV to the courts to better Business bureau and to the finance company at this time I was told that my car has been auctioned if my car is still available for me to pick up that's what I want to do I need my car I am handicapped my mother has a disability that's the only means of transportation 

      Mechanics Auto finance is no longer in business they are now Bank first this was an indirect personal loan my car was not collateral yet still they took my car I paid for my car in full within 3 years it was paid off all my receipts to prove and show proof I would like to have my car returned as soon as possible I would like to be compensated via surety bond that I have provided I have provided all the information for you to look up for you to search your records and hand me my car and title in the name of *****



      Sincerely,

      ***********************

      Business Response

      Date: 08/25/2023

      Please see attached response 

    • Initial Complaint

      Date:07/31/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/25/2023 I overnighted a certified payment to pay off my 2022 ****** Highlander that was Financed through Mechanics Bank Auto Finance. The payment posted to the account ******* on 7/26/2023. The payment was verified with **** of America that the cashiers check was cashed. Our titles are electronic here in ******* and still waiting for them to release the Financial Lein on the Title to the Highlander. I had paid off another auto loan with a different bank and it was electronically released the next day. I have been on the phone 3 other times with hold times over 30 minutes to reach out to get this lien released and had no help.

      Business Response

      Date: 08/08/2023

      Mechanics Bank actively tracks complaints and takes every voiced concern seriously. We would like to thank ****************** for reaching out to us and allowing us to investigate this matter. We would like ****************** to know that upon receipt of his complaint, our management team reviewed all relevant information connected with his concerns and records reveal we complied with Bank policy, procedures and regulatory guidelines. In addition, we have confirmed that on August 3, 2023 our servicing associates were able to make contact with ****************** and assist with his concerns. We value the relationships that we have built with our customers and invite ****************** to reach out with any further questions or concerns he may have.

    • Initial Complaint

      Date:07/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a chargeoff Mechanics bank Auto Finance account on my credit reports that was not opened by me. Ive sent in Multiple FTC complaints via the ***** Ive since received multiple letters in the mail with settlements offers for the account. The Name isnt even spelled correctly. I would like the account removed from my credit reports immediately. Account #*******

      Business Response

      Date: 08/04/2023

      Mechanics Bank actively tracks complaints and takes every voiced concern seriously. We would like to thank *********** for reaching out to us and allowing us to investigate this matter. We would like ************ to know that in an effort to resolve this matter, on August 04, 2023 our Account Servicing Unit team mailed our Identity Theft Package to the address ************ provided in the complaint notifying of the information needed in effort to further investigate this matter.

      Customer Answer

      Date: 08/04/2023

       
      Complaint: 20389121

      I am rejecting this response because:

      Sincerely,

      ********************

      Customer Answer

      Date: 08/07/2023

      In desperation to improve my credit profile because Im in the process of buying a home for my child and I, I paid the balance of the account for a pay to delete from my credit report. I was told that I could not receive documentation that my payment would suffice for the pay to delete the account from my reports. The payment was taken off my debit card on 7/28/2023 at 12:22pm. I was told multiple times the account would be deleted once paid. The account was not deleted but updated to paid in settlement. 

      Business Response

      Date: 08/15/2023

      Please see attached response 

      Customer Answer

      Date: 08/16/2023

       
      Complaint: 20389121

      I am rejecting this response because:

      Sincerely,

      ********************

    • Initial Complaint

      Date:07/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Bank charged me 750 dollars in late fees after I made all the payments.. I made a 200 dollar payment on the account and the dinged my credit

      Business Response

      Date: 07/11/2023

      Mechanics Bank actively tracks complaints and takes every voiced concern seriously. We would like to thank ******************** for reaching out to us and allowing us to investigate this matter. We would like ******************** to know that upon receipt of his complaint, our management team reviewed all relevant information connected with his concerns and records confirm that we complied with bank policy, procedures, terms of the Retail Installment Contract and Fair Credit Reporting Act (FCRA) requirements. In addition, we have confirmed that our management team has made numerous attempts to contact ******************** to discuss his concerns, unfortunately to date we have not been able to make contact with him. We value our relationships that we have built with our customers and encourage ******************** to contact us with any further questions or concerns he may have at **********************. 

    • Initial Complaint

      Date:07/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an American with a hidden physical disability, that impacts my vision and hearing, seeking reasonable accommodations in the proper venue. Based on a preponderance of the evidence, I am an ******** with a hidden physical disability [benign brain tumor] seeking remedy (from the ramifications of) social, economic, and financial disadvantage - in the proper venue. I am an ******** with a hidden physical disability seeking remedy from stonewalling, gaslighting, and fake participation in the proper venue. I am an ******** with a hidden physical disability seeking remedy from the undignified treatment of a person coping with a disability in the proper venue.I am an ******** with a hidden physical disability seeking remedy from retaliation; conspiracy to commit retaliation; retaliation for reporting to **** BBB in the proper venue.Legal processing Mechanics bank headquarters Subpoena Interruption to business operations ************************************************** Please provide an itemized bank statement for the month of June 2023.The vendor at **** social student spaces we paid from an automatic bank draft. The online account summary shows full balance removed from my account per the transaction. The vendor claims they did not receive the full amount. Why does your bank have issues with money? When I opened my account you did not have enough cash to cash a check drawn on from a mechanics bank account. Where is the money due the vendor? Show proof of the transactions made June that show you paid vendors from my account after the June 3rd direct deposit by the US Treasury per social security disability insurance for a brain tumor. The vendor is claiming partial payment received. I have been paying this vendor for ten months with no issues. Why now? I did not initiate the account closure? Did ***** close the account because your bank doesnt have my money? Your reply will sent to the FTC/FBI

      Business Response

      Date: 07/11/2023

      Mechanics Bank actively tracks complaints and takes every voiced concern seriously.  We thank ****************** for reaching out to the BBB and allowing us to investigate this matter. It is Mechanics Bank policy to conduct a reasonable investigation when we receive a consumers complaint.  We would like ****************** to know that upon receipt of her complaint, our management team reviewed all relevant information connected with her concerns and a written response has been prepared and mailed to ****************** on July 11, 2023. We value the relationships we have built with our customers and invite ****************** to reach out with any further questions or concerns by contacting our toll free **************** at **************.

    • Initial Complaint

      Date:06/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made two principal payments in additon to my normal monthly payments. However, the two additional payments were not applied directly to principal, but interest also.3/16/22 payment of $2750.00 after making monthly payment of $401.88 on 3/1/22.4/20/23 payment of $100.00 after making monthly payment of $401.88 on 4/13/23.I spoke to **** on 4/19/23 and 4/26/23 who advised it would be adjusted and correct; however, it was not.I spoke to ******* on 6/21/23 who advised the $2750.00 would not be adjusted and corrected and that I must call after making principal payments in order for the payment to be applied correctly. Although i did this on 4/12/23 email and call and still wasn't corrected. I spoke to ********************* on 6/21/23 who acknowledged that she read the notes from **** advising the payment would be adjusted and correctly applied to principal, but was not.The company does not post payments correctly, collecting interest on principal payments, which is unethical accounting practices.

      Business Response

      Date: 06/29/2023

      Mechanics Bank actively tracks complaints and takes every voiced concern seriously. We would like to thank you for reaching out to us and allowing us to investigate this matter. We would like ************** to know that upon receipt of her complaint, our management team reviewed all relevant information connected with her concerns and can confirm that on June 28, 2023 our management team was able to make contact with ************* and addressed her concerns. We have confirmed that Mechanics Bank complied with the terms of the Retail Installment Sales Contract.

      Customer Answer

      Date: 06/29/2023

       
      Complaint: 20214855

      I am rejecting this response because: Mechanics Bank inappropriately and fraudulently adjusted all payments instead of  correctly and adequately posting the $2750.00  additional payment correctly toward principal, after incorrectly adjusting, does not reflect lower balance!! 

      Sincerely,

      *********************

      Customer Answer

      Date: 06/30/2023

      On 4/12/23, I requested the principal payment of $2750.00 that was made in addition to the $401.88 monthly payment to be applied to principal. I was advised by **** it would be adjusted and corrected. On 6/21/23, I made an additional principal payment of $100.00 that was made in addition to the $401.88 monthly payment. Interest was applied on both payments. i again requested the corrections. I spoke to ********************* who acknowledged she saw ****'s notes; however, stated she cannot speak on behalf of **** and that the adjustment/correction would not be completed. This continued on for a week with of calls and emails. Finally, 6/28/23, I was advised the corrections were made; however, incorrectly. Instead of the two principal payments of $2750.00 and $100.00 being applied to principal only, Mechanics Bank adjusted all my previous payments, adding additional interested inaccurately, incorrectly, and fraudulently!!! I was only able to upload five attachments. I have more supporting documentation showing the amount previously applied before and after the fraudulent adjustments. Instead of lowering my balance by applying the incorrect interest amounts that were supposed to be applied to principal only, they incorrectly applied more interest. 

      Business Response

      Date: 07/03/2023

      Please see attachment 

      Customer Answer

      Date: 07/05/2023

       
      Complaint: 20214855

      I am rejecting this response because: the balance after adjustment doesn't reflect in the principal balance. Attached is the account history before and after the adjustment. Furthermore, why was every payment adjusted? Example, 5/12/23 originally showed $34.29 toward interest, after inaccurately adjusting every payment, $45.28 was applied toward interest!!!!  I made every payment the month prior to the due date. 5/12/23 payment was made for 6/7/23. Your accounting practices are erroneous, fallacious, and falsified!!!! 

      BBB - please compare the two attachments. 


      Sincerely,

      *********************

    • Initial Complaint

      Date:05/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank is changing me $750 in late fees on an Auto loan account, That I made 70 of the 72 payments on time.

      Business Response

      Date: 06/05/2023

      Mechanics Bank
      actively tracks complaints and takes every voiced concern seriously. We would
      like to thank *** ********* for reaching out to us and allowing us to
      investigate this matter. We would like *** ********* to know that upon receipt
      of his complaint, our management team reviewed all relevant information
      connected with his concerns and records confirm that we complied with bank
      policy, procedures and terms of the Retail Installment Contract. In addition,
      we have confirmed that our management team has made numerous attempts to
      contact *** ********* to discuss his concerns, unfortunately to date we have
      not been able to make contact with him. We value our relationships that we have
      built with our customers and invite *** ********* to reach out with any further
      questions or concerns he may have. 

    Mechanics Bank is NOT a BBB Accredited Business.

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