Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled subscription 6mths ago and they stopped sending product but keep billing me every month! Have tried to get them to stop billi g and they said its some sub service they dont control. It was their website! i dont want to cancel My credit card that auto pays all my bills for this one jerk. Thank you.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our account was charged $52.51 monthly for approximately 2.5 years = @ $1470.28 for services/ app access we did not authorize or request. The company does not have a phone number so we can contact customer service. When we E-mailed them, they told us to log in to the provided app. to be able to request a refund. We are very reluctant to log into the app as they have stolen money from us, and we don't want them to have access to our other information. They claim we signed up in 2023. We don't even know who they are or what service, besides fraud, they are providing. We are not able to contact them through the website. They continue to direct us back to an email address: From: OrganicApps <************************************************************************>Sent: Tuesday, January 28, 2025 5:20 PM To: ********************** <**********************>Subject: OrganicFit: Reset Password Dear user,You requested a password reset for the OrganicFit account.Please, click the button below to reset your password.Reset Password Or use this link:********************************************************************************************************************************************************************************************** If you have any questions, please contact our support team at ************************************ Cheers!How do we procede from here? They refuse us or let us cancel and ask for a refund even though they state they see that we have never logged into any of the supposed websites. I can see that several other people have also filed complaints, but I don't see any outcomes. Thank you for any assistance you can offer.

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded the OrganicApps App for $20 with the advertised promise of 30 day money back guarantee. I emailed the company on August 30th (25 days after purchasing) to cancel my subscription and refund my money. They emailed back procrastinating trying to get me to keep the app at a reduced rate. They then billed me again on September 5th another $20. I emailed again, to be canceled and asked that both charges be refunded since I requesting the cancelation with in the 30 money back guarantee. They refuse to refund anything but $10 which is unacceptable. The blatantly refuse to honor they advertising guarantee.

  Business Response

  Date: 09/13/2024

  Hello,
  
  This subscription has been canceled, and we've initiated a refund. The money will reach your card within 1-3 business days.

  We noticed that the user purchased a monthly subscription to Organic Fit for ***** USD on our website on Aug 5 2024.
  Our app is subscription-based, meaning the plan cost is charged upfront, and the subscription renews automatically after it expires.
  
  Since it wasn't purchased through the AppStore, it couldn't be seen or canceled in your AppStore subscriptions list. Kindly note deleting the app or account does not cancel the subscription.
  
  To cancel within the app user needs to go to Settings > Manage Subscription.

  This information was provided to the user upon their request.
  
  Best regards,
  Your OrganicApps Team

• Initial Complaint

  Date:05/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested the company cancel my subscription and stop charging my credit card in three separate occasions and the charges continue and have doubled. I am not using their app or any products or services from them. I am requesting they stop billing my credit card immediately.

  Business Response

  Date: 05/22/2024

  Hello there.
  
  Your subscription has been canceled, and we've initiated a refund for the last payment. The user may expect to see the credit on their card within 1-3 business days.
  
  The user purchased a six-month subscription to OrganicDance on our website back on May 21st, 2023. Since it wasn't purchased through the AppStore, it couldn't be seen or canceled in your AppStore subscriptions list. Kindly note deleting the app or account does not cancel the subscription.
  User can cancel the subscription in Settings - select Manage Subscription.
  
  We require at least one day's notice before the renewal date to cancel your subscription and avoid being charged.
  ??
  ?Best regards,
  Your OrganicApps Team

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7, 2024 I completed an advertised plan that asked if you were looking for weight loss or muscle and tone build. I answered the quiz stating muscle and tone. At the end it stated to see your plan subscribe and so I did. Once subscribed it sent you to download an app which took you back through setting up an account. The options were to lose weight which I do not want to do as I only weigh ********************************************* to not lose anymore weight but to work on building muscle. There was not a plan for that listed. I believe this was a bait and switch scheme as that I selected a different option only for that not to be a listed option once given access to the app. I canceled in less than 15 minutes once I gained access and saw that muscle build and tone was not even an option. I spoke with a few different customer service reps via email and they only offered a $15 refund which I felt was unreasonable as the service I selected was not even an option.

  Business Response

  Date: 04/14/2024

  Hello,
  
  Kindly note the client has opened a dispute with the PayPal payment system, it's currently under review, and we can't interfere with it. Please wait for a decision.
  
  ?Best regards,
  Your OrganicApps Team

  Customer Answer

  Date: 04/14/2024

   
  Complaint: 21522222
  
  I am rejecting this response because the dispute was rejected with PayPal based off of them saying their policy is no refunds however I feel that my case is different because they did a bait and switch and the program is drastically different than described. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/02/2024

  Hello,

  The user purchased a semi-annual subscription for $39.99 to a fitness plan.

  The subscription was canceled, and the full refund has been initiated.
  If you need any further details, please let us know.
  ??
  Best regards,
  Your OrganicApps Team

  Customer Answer

  Date: 05/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PP-R-IOW-********* Seller info:Organic Apps Inc ************************************ Shipping address:*****************************************************-9786 Date reported:March 17, 2024 Transactions not refunded OA Organic Apps Inc Mar 17, Preapproved Payment Transaction ID: ***************** -$39.99 USD Said I purchased through Paypal, I did not, they will not refund. From: Asia from OrganicApps <************************************> Sent: Thursday, March 21, 2024 2:07 PM To: ********************************* <*********************************>Subject: Re: I did not authorize this charge on my paypal account please refund.... Unfortunately, we are sorry to inform you that your order is not eligible for a refund since the request doesn't comply with the terms of our Money Back and Cancellation Policy, which you had read and agreed to before making a purchase. If you have any questions, please do not hesitate to check our Privacy Policy and Terms of Service.Best regards,Your OrganicApps Team

  Business Response

  Date: 04/02/2024

  We are selling subscriptions to digital weight loss plans. The terms that the subscription is charged upfront are indicated on our website prior to purchase and can also be found in the App. After successful payment and registration on our site, the link for downloading the application was presented to the client and also delivered to his email. Our app is subscription-based, meaning that the cost of a plan is charged upfront and is due to renew after the paid period expires. To avoid being charged, the subscription should be canceled at least one day before the renewal date. The auto-renewal of the subscription can be canceled anytime within the app, in a PayPal account, or by notifying us about this wish. We didn't receive the customer's cancellation request before the payment proceeded. The customer was presented with a cancelation and refund policy before purchase even before checkout.

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the app on 2/26/24. $158.99 purchase price for lifetime access. i was able to access for 1 day. I logged out and now it tells me user not found. (screen shot attached)Dance app Dance app is nothing like advertised (false advertising)Neither the app developer nor ****** play seem willing to resolve my issue. They each tell me the other is responsible for refund.Order # is GPA.3347-6708-9444-15382

  Business Response

  Date: 03/12/2024

  Hello there,
  
  The subscription and customer's payment are managed exclusively by ****** Play. It's not our responsibility to refund subscriptions purchased on ****** Play.
  
  First things first, double-check to make sure you've canceled your subscription in your ****** Play account. This will prevent any future charges.
  
  To cancel the subscription, please go to ****** Play account and find the subscriptions list. Here's the link: ***************************************************
  To request a refund, follow this link: **********************************************************************************
  
  Best regards,
  Your OrganicApps Team

  Customer Answer

  Date: 03/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ****** took care of the issue but this company needs to be watched. there are so many complaints about them. I only accepted their response because ****** responded to my complaint. NOT because I believe this company is worth dealing with. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for this company yet they say I have a subscription and they charged me without warning or email notification three times! The SAME DAY of the most recent charge I tried to contact then to see why they were charging then, but there is no phone number to contact them with. They say go to the app and unsubscribe but I dont have any app of theirs! This is a scam and a fraudulent company. I want a refund for all charges they charged me for a service I did not subscribe to or ever use - not even once!

  Business Response

  Date: 02/29/2024

  We are selling subscriptions to digital weight loss plans. The terms that the subscription is charged upfront are indicated on our website prior to purchase and can also be found in the App. After successful payment and registration on our site. Our app is subscription-based, meaning that the cost of a plan is charged upfront and is due to renew after the paid period expires. To avoid being charged, the subscription should be canceled at least one day before the renewal date. The auto-renewal of the subscription can be canceled anytime within the app, in a PayPal account, or by notifying us about this wish. We didn't receive the customer's cancellation request before the payment proceeded. The customer was presented with a cancelation and refund policy before purchase even before checkout. The customer is not eligible for a refund since the request doesn't comply with the terms of our Money Back Policy, which the customer had read and agreed to prior to making a purchase. 
  
  OrganicApps Team

• Initial Complaint

  Date:02/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company gives free trial using Apple subscription, trial was cancelled through Apple but this company stole my information and continuously charged my account ***** totaling ******. I do not use apps outside of Apple subscription or use PayPal to pay for safety. Other reviews on Apple and on the bbb show they have a long history of fraud/ deception in this manner. When I figured out where the money was going I contacted them and they refused to return the money even when I sent them my photos and a copy of their policy saying the subscription goes through Apple subscription and secured through iTunes.

  Business Response

  Date: 02/21/2024

  Hello there,
  
  Good news - your subscription won't be automatically renewed anymore! Your subscription has been canceled, and we've initiated a refund of the last charge on Feb 18th, 2024. Expect to see the credit on your card within 1-3 business days.
  
  We noticed that you purchased a one-month subscription to OrganicFit on our website on July 25th, 2022, which couldn't be canceled in your AppStore subscriptions list. ?Kindly note deleting the app or your account does not cancel your subscription.
  
  We want to make sure you're always in control of your subscription. You can cancel at any time within the app by going to Settings and select Manage Subscription.
  
  We're sorry to hear that you weren't able to cancel your subscription in time. Please note that we require at least one day's notice before the renewal date to avoid being charged.
  
  We understand your concern but please note that as you passed the *** check, we cannot review it for accidental or unauthorized transactions.
  
  We're always here to answer any additional questions you may have.
  
  Best regards,
  Your OrganicApps Team

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up thinking that the video would provide me with a great tool to work out at home. The video was impossible to follow. It went from left side work out on the floor to standing way too fast. The movement didnt flow into each other making it choppy and clumsy. I asked for my money back after the first time I tried it. I couldnt last 3 minutes due to its sporadic movements.

  Business Response

  Date: 01/23/2024

  We are selling subscriptions to digital weight loss plans. The terms that the subscription is charged upfront are indicated on our website prior to purchase and can also be found in the App. After successful payment and registration on our site, the link for downloading the application was presented to the client and also delivered to his email. Our app is subscription-based, meaning that the cost of a plan is charged upfront and is due to renew after the paid period expires. To avoid being charged, the subscription should be canceled at least one day before the renewal date. The auto-renewal of the subscription can be canceled anytime within the app, in a PayPal account, or by notifying us about this wish. We didn't receive the customer's cancellation request before the payment proceeded.
  
  The customer was presented with a cancelation and refund policy before purchase even before checkout. According our Money Back and Cancellation Policy: "You have followed our recommendations in the plan carefully and precisely at least 15 days within the first 30 days after the purchase. And you can prove that you followed our plans precisely". We want to inform you that we have processed a partial refund for this user. 
  

  Customer Answer

  Date: 01/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have offered me a $10 refund. 
  
  ***********************************************