Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for a subscription. I canceled my subscription after the first charge of $58.12 - May 22, 2023. It didnt actually cancel. I got charged again yesterday $58.12 on August 22, 2023. I reached out to them immediately and requested a refund. The are refusing to refund my money. There is no warning that they are going to charge your account. The communication I got from customer service ***** didnt even address my request for a refund.

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently I signed up for their services somewhere, but I don't even know what they offer! They have been charging me $33.32 since June 2022! I have another subscription service that is close in price and thought the charges were from them. It wasn't until I noticed them being charged close together that prompted me to investigate further. Upon my investigation, it appears I've been charged by Organic Apps for signing up for something online. They confirmed I never downloaded their app, but signed up online. To me, that doesn't even make sense! Who doesn't download the app to a service they've paid for. From what I've read in previous complaints, this is their story for every customer. The subscription is not listed in my ***** subscriptions to cancel. The subscription is not listed in ****** either which is where the payments were being deducted from. I've submitted claims for each month illegally charged in ******, but it has not been resolved because the company says that I authorized the monthly subscription which I did not! I was finally able to cancel which I thought was confirmed in December. Now, we are in January and my ****** account is showing a deficit for $33.32, the amount Organic Apps charges monthly. I'm so upset and have been scammed!!!!! Please shut this company down and refund my money, $233.24 is what they owe me! I hope you can help me get my money back.
  

  Business Response

  Date: 01/30/2023

  Business Response /* (1000, 5, 2023/01/18) */
  We are selling subscriptions to******************** plans. The terms that the subscription is charged upfront are indicated on our website prior to purchase and can also be found in the App.
  
  After successful payment and registration on our site, the link for downloading the application was presented to the client and delivered to his email. In independent Amplitude analytics, we see that the user has successfully downloaded and used the plan (Screenshot 1).
  
  Our app is subscription-based, meaning that the cost of a plan is charged upfront and is due to renew after the paid period expires. The subscription should be canceled at least one day before the renewal date to avoid being charged. The subscription auto-renewal can be canceled anytime within the app, in the ****** account, or by notifying us about this wish. We didn't receive the customer's cancellation request before the payment proceeded (Screenshot 2).
  
  The customer was presented with a cancelation and refund policy before purchase, even before checkout (screenshots 3 and 4). The customer is eligible for a refund if he/she contacts us within 30 days after the transaction. We refunded the last transaction that proceeded on Dec 14th (Screenshot 2).
  
  As for the other charges, unfortunately, the customer is not eligible for a refund since the request doesn't comply with the terms of our Money Back Policy in the particular clause: "You are eligible for a refund if you contact us within 30 days after the purchase."

• Initial Complaint

  Date:11/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug. 16, 2022 I purchased, what I thought was a 1 month subscription to a Fast & Fit app from the App Store (iOS). It turns out I purchased a renewing subscription- my bad.
  I would like to cancel the renewing subscription as I am not impressed with the App program. I went to the Fit & Fast app on my iPhone to cancel. The App does not offer any mechanism to cancel within the App (as stated in the above response to complaints) but, instead, instructs the user to go to iTunes account settings to turn off the auto renew. However, the subscription does not show/list anywhere within my Apple/iTunes subscription list. I emailed the Organic Apps company at **************************** from the address within their website on 11/2/2022. I received an auto-reply message but never received a response. See attached documentation. I would like a refund of the recent 11/16 charge of $33.32 and to cancel the auto renew.
  Thank you,
  

  Business Response

  Date: 11/30/2022

  Business Response /* (1000, 5, 2022/11/29) */
  Please be informed that the auto-renewal of the subscription has been canceled successfully. Also, the refund has been issued. The card will be credited within 1-3 business days.
  
  On August 16th you purchased a monthly subscription to a fitness plan available in the App, OrganicFit. We found your subscription purchased on our website; therefore, it could not be seen or canceled in your AppStore subscriptions list, as it was not purchased in AppStore.
  
  Our app is subscription-based, meaning that the cost of a plan is charged upfront and is due to renew after it expires. Kindly note that deleting the app or your account does not cancel your subscription. You could have canceled the subscription at any time within the application by tapping Settings - Advanced - Manage Subscription.
  
  
  Consumer Response /* (2000, 7, 2022/11/29) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I take responsibility for purchasing the product/service but find instructions from the company to be severely lacking for seeking a cancellation and / or a refund . According to the company response, I purchased the product/service from their website and, therefore, instructions for cancellation and /or refund could not be seen as instructed within the App.
  The company needs to improve on providing detailed instructions for cancellation and refund for ALL mechanisms of subscription and payment.
  
  Thank you for cancelling my subscription and providing a refund. I appreciate the timely response.

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally click on an add of this company in my *********. Next day I found out a transaction was made through my ******. I contacted ****** to stop that payment and they sent me to contact the merchant and/or my credit card company. This happened in around May 2022. I email the merchant to advise of the error and they refuse to refund my money. I have never downloaded their app and never used their so called services! I open a dispute with my credit card. They temporarily issued me a credit. However just a week ago I found the same charge of 56.51 dollars back on my credit card. I contacted the credit card company they won't dispute it any longer. I contacted gain this scamming company and they are still wanting to charge for devices never granted never ever used! I am very upset been victim of an scam and not getting any help! After a research of this company I have found terrible reviews about how they have steal money from innocent people! I do not want to be another victim and have to close my account and damage my credit due to fraudulent charge.
  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/11/29) */
  We are selling subscriptions ********************** plans. The terms that the subscription is charged upfront are indicated on our website prior to purchase and can also be found in the App.
  
  After successful payment and registration on our site, the link for downloading the application was presented to the client and also delivered to his registration email. In independent *******************, we see that the user has successfully downloaded the plan and used it.
  
  User satisfaction is our primary goal. The subscription has been canceled successfully, and the refund has been issued.
  
  
  Consumer Response /* (3000, 7, 2022/11/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I 100% disagree with that response. I have not used their services at any time. After noticing the charge on my ******. I research the company and look for a way to contact them. To cancel as per ****** advised. I then went to the so called "account" on their site so I can submit a request to cancel, which was not an option! Then I proceeded to contact my credit card company to dispute the charge. On their policy they guarantee a full refund when services were not used or not results to their program. I have never used their services. I have been trying to fight this fraudulent company for months! All they have told me on my repetitive emails is that I clicked on their ad and that's it they can take my
  Money! Very unhelpful and unprofessional. Do not care about customers all they want is money they are not entitled too. Now I have researched this company even more and I know other consumers has also open complaints through the *** for stealing money from their accounts! Their advertising on ********* is misleading they do not show the full cost of their plan and this is done with the purpose to steal money from people. I never intended to use their services it was an honest error. And my only mistake was to looked into their app so I could try to cancel the account they created. I want to see proof of them saying I have used their "app" which they won't have because I have no records on my ****** of such download. I have also report them on ********* for misleading and false advertising. Please I want my refund and to never be contacted by this terrible company.
  I feel robbed as I have never used their app or services and I find it outrageous and injustice that just for clicking by accident on an a misleading advert now I am been charged that amount of money.
  I have refused to pay that charge on my credit card and is now affecting my perfect credit score. All I want is my money back.
  Best regards,
  **************
  **************
  
  
  Business Response /* (4000, 9, 2022/12/01) */
  As per our previous reply, the subscription was canceled successfully, and the refund in the amount of US$52.51 has been issued. The customer can see this transaction in her ****** account.
  
  Consumer Response /* (3000, 15, 2022/12/03) */
  ***Document Attached***
  Hello,
  
  Could I please get my refund A.S.A.P. I was not given any timeline and I have checked my ****** account that is connected to my credit card and no refund has been issued. My ****** balance is 0 and my credit card doesn't show any pending refund.
  Please see photograph attached. I do no trust that company and I will not be satisfied until I actually the funds refunded in my account.
  
  Many thanks,
  **************
  
  
  Business Response /* (4000, 18, 2022/12/15) */
  Hello *******,
  
  We have checked the info about your transaction in ******. As we can see, we won your dispute. We tried to make a refund after that, but it did not proceed. Please, contact us at *************************, and we will do our best to resolve your issue.
  
  Your OrganicApps Team
  
  
  Consumer Response /* (4200, 20, 2022/12/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have just sent you my reply to your email.
  
  No attempts of any refund has been made as I contacted ****** and my credit card. They will not turned down a refund even if the dispute was incorrectly solved.
  
  I need the refund directly back to my ******** card that it's attached to my ****** as the balance can be clear and I can close that card for ineptitude when handling my dispute.
  
  I will not close this complaint until I see my money back in my account.
  
  **************
  
  
  Business Response /* (4000, 23, 2022/12/28) */
  The refund was approved by********. Please check the transaction in ****** account.

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of July I paid for one month to try out this fitness app. At no point did I agree to be charged again. The company uses a sly, backwards way via ****** to sign customers up for reoccurring payments. I was notified this morning (8.29.22) that I had been charged again via my ****** account. I reached out to the company kindly requesting a refund because I didn't realize that I was going to be charged again. I didn't even know that I has anything to cancel. I chose the pay for one month option originally. Again, the company tricks people into thinking that they're signing up for one thing when they're really committing to reoccurring payments. The company responded to my refund request with absolutely no concern for customer satisfaction and refuse to process the refund even though it's only been 3 hours since the payment posted.
  

  Business Response

  Date: 09/23/2022

  Business Response /* (1000, 5, 2022/09/02) */
  We are selling subscriptions to ******************* plans. The terms that the subscription is charged upfront are indicated on our website prior to purchase and can also be found in the App.
  
  After successful payment and registration on our site, the link for downloading the application was presented to the client and also delivered to his email. In *******************************, we see that the user has successfully downloaded the plan and used it (Screenshot 1).
  
  Our app is subscription-based, meaning that the cost of a plan is charged upfront and is due to renew after the paid period expires. To avoid being charged, the subscription should be canceled at least one day before the renewal date. The auto-renewal of the subscription can be canceled anytime within the app, or by notifying us about this wish.
  
  The subscription was canceled and the payment was refunded after the customer's request (Screenshot 2). Please check the evidence attached.