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Business Profile

Car Service

Big O Tires and Service Centers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 28th of July II went to the big O tires ******************************************* to seek warranty repair for 2 of my 4 tires that I purchased from big O tires with the warranty and I had made an appointment it was at 2 o'clock on that day I was visiting ******************************** and and I've seen that my tires were ripping apart so I've took a minute to the big O *********** because the warranty States that I can get the tires repaired at any Big O tires and they fix it well I wouldn't there my appointment time at 2 o'clock spoke to the manager and he told me that the only way that they would honor my warranty is if the store I bought them from ********** would ship the tires at their cost to the *********** store they would fix my issue. I Informed the manager of the big O tires in *********** that I was there **************************** and that I couldn't wait for the time specified I'm specified for them to do all that and then I "d him big o's warranty about how the heat would get credit for it as long as he returned the original tires to big O. So I asked him if my family's safety was more important than him having to pay for the tires from his store till he got credit form for him and he said yes and I said well aren't you a part of big O hes a weird part of big O but we don't honor their warranties where independent stores. So I called consumer hotline and spoke to 5 different people and I feel like I'm getting the run around the 1st guy told me if I had to buy tires to save my receipt and they would replace them as long as the warranty covered my tires my tires are coming apart by a defect in those tires not by anything I've done I have so much more information to dictate but I only have a few more 100 words that I'm allowed to type what I have pictures receipts also I got stranded down here************** For 5 extra days and I'm still ************* because I don't have the money to purchase 2 more tires because the other 2 started doing tha

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