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Business Profile

Hardware and Tools

MJC & Company Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware and Tools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb 16, 2023 I made an online purchase at MJC for door hardware for $130, and this was charged to my card. On Feb 17 I received notice of "your order is on the way." Two weeks later I tried to contact the company for an update, since shipping still said "awaiting item." Methods available to contact the company were: online chat, online message submission, email, and "just shoot us a text." I tried all of these with no reply to any. I called the texting number and got a recording (with no option to leave a voicemail) saying that texts would be answered in about 24h. Never happened. No chat response; no online message response; no email response. No phone number was provided to speak to a person or leave a message. Following my attempts to contact the vendor, I received an automated-appearing email (see uploaded copy) saying the order had been cancelled and showed status as "refunded." I replied to that email, and to others I found ************************ asking why the cancellation. No replies to multiple communications over the past week. I realize that businesses seldom process refunds promptly (it has not been a week yet), but the absolute lack of response made me question the business itself. A search of CA Sec of State shows it in active status and in good standing with the **** but some annual information is missing. I am still receiving promotional email, so they know how to reach me. My complaints relate to the astoundingly poor - nay, ABSENT - communications and the impossibility to reach the vendor, and the as-yet refunded money. I am filing a claim with my credit card holder. Trader ***'s is the major tenant at that address; I think I will call them tomorrow and see what I can learn about MJC. Despite all my efforts to contact the business, I now would rather not communicate with it at all except as relates to my refund.

MJC & Company Inc is NOT a BBB Accredited Business.

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