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Business Profile

Womens Clothing

Princess Polly USA
BBB accredited business seal
BBB Accredited BusinessNRRated by BBB

Reviews

Customer Review Ratings

1

Average of 13 Customer Reviews

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Review Details

  • Victoria Y

    Date: 07/10/2025

    Victoria Y

    Date: 07/10/2025

    There are some definite issues with the return process and customer service. I recently placed my first order and unfortunately the items didn't fit so I started the return process. Despite sending 4/4 items back to the company, the returns department only processed 3/4 items leaving me on the hook for the final item. When I contacted customer service, they recommended reaching out to the shipping carrier (****) but offered no other remedy. Upon further research, I realized I am not alone in my experience and other customers have experienced the same issue where they return all items but one is considered missing or left out of the return by Princess Polly. This appears to be a pattern and I cannot in good faith support a business with shady practices. There needs to be a wholesale investigation into their returns and customer service process as it appears to be a widescale issue.

    Princess Polly USA

    Date: 07/11/2025

    The customer submitted a return for four items. Three items were received back in the return package and the customer was refunded for the items received. The customer submitted a chargeback on 7/8/25.

  • Jessica H

    Date: 05/20/2025

    Jessica H

    Date: 05/20/2025

    spent $2800 on their website and package never received. tracking says "WE'RE SORRY. WE ARE UNABLE TO LOCATE YOUR PACKAGE. PLEASE CONTACT THE SENDER FOR FURTHER INFORMATION." Reached out 3x via chat and told "I am sending your inquiry to one of our experienced agents. Someone will follow up with you within ***** hours. Thank you for your patience." No one ever followed up. Opened a dispute with my credit card company.

    Princess Polly USA

    Date: 07/11/2025

    The customer opened a chargeback for this order and as a result, Princess Polly is unable to refund the customer for the lost in transit order while a chargeback is open. The customer was informed of this. As of 7/11/25 the chargeback is still open.

  • sadheesh v

    Date: 05/09/2025

    sadheesh v

    Date: 05/09/2025

    Bought a dress for my daughter's prom. Placed the order (Apr16) and paid $15.99 for expedited shipping (2-3 business days) but it delivered(Apr 21) by that time the event got over hence no longer needed. when I try to return the package they charge $6.95 for label fee. Sent an email to customer service but no response. Now I lost $22.95 just for shipping. Princess of Cheaters!

    Princess Polly USA

    Date: 05/16/2025

    Hi ****** I'm sorry to hear your package experienced a carrier delay. I can see that we've gotten back in touch with you via email and waived the return fee.

  • Kimberly E

    Date: 04/29/2025

    Kimberly E

    Date: 04/29/2025

    Placed an order on 4/24 for 3-4 day shipping. Order is still not shipped. Placed another order on 4/28 for next day delivery. It is 4/29 and my order has still not shipped. This order was placed before their 2pm PT cut off. Will not cancel the order or refund me.

    Princess Polly USA

    Date: 05/16/2025

    Hi ******** Thanks for taking the time to leave a review. We can see that your order placed on 4/24/25 was delivered. The carrier experienced a delay due to challenging weather and road conditions. Your order placed on 4/28 has also been delivered.

  • Carly F

    Date: 08/29/2024

    The customer service I experienced was absolutely dreadful. I received a pair of boots that had an unbearable chemical plastic smell, causing headaches and a rash on my legs. When I reported the issue, the company issued me a gift card and told me I could return the boots for a refund, with return shipping costs reimbursed via ****** (as I am an international customer). However, after using the gift card, I was informed that I wouldnt receive a refund for the returned boots. Despite being assured of a refund, I have yet to receive the promised ****** reimbursement for shipping or any refund for the boots. I will not be purchasing from this company again and will advise others to avoid this untrustworthy business.

  • Sandra G

    Date: 05/14/2024

    *****************. BEWARE IF YOU USE A GIFT CARD ON THEIR SITE. Princess Polly fails to advise you that if you use a gift card and your credit card on a purchase, if you return an item it will go to the gift card FIRST then to your actual MONEY. It is not disclosed anywhere on their website, and their support team does nothing to be transparent about the issue. ****** at **************** was rude, not polite at all with the given feedback. They issued my refund after I showed PROOF that it is not listed anywhere beside some question forum that SHE sent to me that wasn't even on their actual website. So with that being said, BEWARE if you use two payment methods. ALSO their Returns are not free unless you accept the refund in form of a GIFT CARD, way to scam you back into shopping with them.

  • Alice H

    Date: 04/30/2024

    Used to be good place to shop then it all went downhill recently. My sister and I have ordered from Princess Polly for a few years now but this is referencing my order on April 18, 2024 through TikTok shop. My order number ending in ******. My packaged was marked delivered but the carrier never even stopped by my buildingthe photo of the delivery was not even in my building and the package was not even visible on the photoit was a general photo of a mailroom. I originally reached out via support on the day after it was marked delivered and was not given a response until days after where I was told it was going to be escalated I also reached out via their TikTok support line and was told to wait five days until delivery. I waited for two days and was given the generic response of we cant help you contact the carrier. I contacted the carrier and was told to contact the shipper so I contacted them again yet Ive been continuously been given the run around. Come to find out they claim that I made a previous order which is completely false as I have never ordered from princess Polly before as this is the first time I personally made an ordermy sister usually uses her account to order our packages together. *** currently reached out to the order platform to resolve this issue as princess Polly support continues to be extremely rude and unhelpful. AVOID at all costs.

  • Carli S

    Date: 09/20/2023

    Carli S

    Date: 09/20/2023

    ****************** who lies to not be held accountable for their wrongs. I ordered from this company and chose 2-day expedited shipping. My order on day 4 is still sitting in their warehouse and has not been picked up by ****** The customer service rep tried to tell me its because ***** is experiencing delays. I spoke with ***** who assured me they are not having delays and that they had not even received my package to ship it. I have contacted Princess Polly numerous times since asking for updates or a reason why it is just sitting in their warehouse and I have not gotten one response. Truly Im annoyed and feel like their customer service is awful and the company entirely is unreliable. Shop at pretty little thing or another similar site where it is reliable.

    Princess Polly USA

    Date: 10/02/2023

    RE: Better Business Bureau ID: ******



    Thank you for your letter and partnership informing us of the customer review submitted on 9/20/23 assigned ID: ******



    On 9/19/23 the customer reached out to us regarding the shipping for their order. Their order was placed at 8pm on Friday 9/15/23 with 2 day shipping. As stated on our website, orders placed after 2pm PST or over the weekend will be processed and shipped the next business day. 


    The order was declared lost in transit by the carrier and the customer was refunded on 9/25/23.



  • Bailey J

    Date: 09/12/2023

    This is the worst company to buy anything from. Everything on their website is engineered to break within a month. I bought a cat fountain from them and ended up having to replace every single component in it within a month. They sell every part separately, even the parts that seem like they should go together. For example, I spent $45 on a new water pump for my cat fountain, and when it arrived it was missing a vital part - a suction cup that connects it to the lid. Unbeknownst to me, they had made it so you had to order that part as a separate replacement (what a money grab!). So it cost me an additional $13 and I have to wait 2 months for a little suction cup to come in the mail and then I MIGHT have a working fountain if Im lucky.

  • TJ J

    Date: 05/28/2023

    Awful customer service. If you recieve defective items, it doesn't matter how many pictures you upload and send in; they pretend like they can't see, and spend company time arguing back and forth, instead of refunding the return shipping fee. They can answer to ***** Fools.Clothes are also very much fast fashion, junk quality, at high prices.

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