Reviews

Review Details

• Review fromJocelyn B

  Date: 04/27/2023

  1 star
  I used happy returns to send back my items on 4/13 for a refund of $198 or so. Using the happy returns method, your refund is supposed to be initiated within 24 hours if not sooner. My refund had not shown up within a few days so I contacted Princess Polly and this is where I learned that they do not speak with people over the phone and they only use email and SMS text for customer service requestsnot cool. Upon showing the chat person proof of the happy returns email showing I had mailed back the return items, she initiated my refund. I was then emailed a gift card for my refund amount. When I asked her about this since I preferred a refund and not a gift card, she said that the gift card would be disabled (it was) and that PayPal was experiencing outages and that my refund should be showing on PayPal within 24 hours. She told me to reach back out if not. I reached back out and sure enough I was given another run around answer, saying that I should reach back out to princess Polly if my refund has still not showing up in 7 to ** days. Well 4/27/23 was day #** and I reached out twice with no response or update about my refund. My Happy returns express code HRA4JF9P if needed. Order #US8195954

  Princess Polly USA

  Date: 05/08/2023

  RE: Better Business Bureau ID: ****** On 4/17/23 the customer reached out via SMS to the ********************************************* customer service team regarding an update on the status of her refund. At that time, Princess Polly was experiencing an outage with PayPal, which had been the customers original form of payment. This outage caused issues with refunds and payments. As a result of the outage, we were unable to systematically issue the refund. The customer was notified of this issue and that the refund would be issued as soon as the PayPal outage was resolved. Once the outage was resolved, the customer was refunded on 5/1/23.

• Review fromJess R

  Date: 01/19/2023

  1 star
  Beware before purchasing! I made a large order on 12/27 and according to the tracking, it was "Out for Delivery" on 12/29. The status remained the same for almost two weeks and the package never arrived. I contacted the site and they told me to wait until 1/13. At that point, I had already reached out to the carrier and after a day, the status magically changed to "Delivered." I have security cameras outside my house and I know for a fact that nothing was ever delivered. Now the site refuses to refund me! They claim that the carrier confirmed its arrival, and apparently that's the final word. After much back and forth, they finally offered a store credit. However, I don't think it's fair that I should be penalized for something that isn't my fault. I want to be refunded in my original form of payment and they refuse to do so. It was a large order and I don't want a store credit in that amount. After dealing with this, why would I want to place another order from them again??? Please be careful before you buy from this site. They don't care about their customers at all.

• Review fromLisa F

  Date: 01/02/2023

  1 star
  Horrible they do not stand behind their product. Bought $** faux leather pants they ripped on the seam and won't replace.I wore them 2 times. I sat down at a party and they tore at the seam it was so embarrassing. Never ordering from them again. They also only post the positive reviews they receive from people that leave reviews on their items so buyer beware!!

  Princess Polly USA

  Date: 01/13/2023

  On 1/1/23 the customer reached out via email to Princess Polly requesting a replacement for a pair of pants purchased on 9/5/22. The customer stated that the pants had ripped and provided a photo of the worn item. As the item had been purchased months earlier the original condition of the garment may have been compromised while in the customer's possession, and the damage was the result of wear and tear, not a manufacturing defect. As stated on our website, for product issues with orders placed over 60 days ago, further assistance is at the discretion of Princess Polly, so a refund or replacement was declined.