Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have $69.64 in cash back from this company that is owed to me. I have tried on multiple occasions to request payment. When trying to redeem my Cashback, your security question is asking to verify an order from 2 years ago. I’m unable to do that. I have sent a email on 3/30 and again 4/12 advising that this is not possible. Your company did not respond at all and will not release my funds that is owed to me. Please assist.

  Business Response

  Date: 04/29/2024

  Hi Valued customer, 

  We apologize if you feel not assisted by our service.

  We want to set proper expectations that we receive and responded to all of your emails to us but there was something wrong with your email used to reached us. I have attached screenshots to this reply as proof that we were promptly assisting your email but you were not getting it for unknown reason. 

  Please let us know what other email you have so that we can send you our support or you can send us new email explaining what happened and what assistance you needed from us and I personally will help you with this.

  Again, we apologize for what happened as we do not intend this to happen.

  Regards,

  *****

  MaxRebates customer Support

  Customer Answer

  Date: 04/29/2024

  
  
  
  
  Complaint: 21628535
  
  
  
  I am rejecting this response because: the business is still requesting I log in to an account to verify a purchase from 2 years ago in the screenshot they provided. I cannot do that please provide a way to verify a more recent transaction. Please email me at [email protected] another option to resolve this. Thank you 
  
  
  
  Regards,
  
  
  
  D****** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 05/02/2024

  Hi there, 

  Thank you for proving a different email, we sent you an email of how we can assist and resolve this issue you encountered. 

  Your account needs to do order verification as part of our security protocol. Please send us the details requested to proceed and verify your account for you to make payment request.

  I hope you can understand this process, as we only assure the safety of cashback our users has.

  Regards,

  **** 

  GoCashBack customer Service

  Customer Answer

  Date: 05/03/2024

  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21628535, and find that this resolution is satisfactory to me.

  The issue has been resolved. The reason it was resolved is because the merchant provided a number that was identified as something different then what MaxRebates was calling it but it was finally found.
  
  
  
  Regards,
  
  
  
  D****** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is fraud complaint against this company, and I want this company to complete their terms. I made a purchase from Cox Communications on 09/19/2023 04:39 PM through their site which works on commission and provides a cut. I fulfilled their terms and conditions, and inspite of multiple emails, I have not received my cash back.
  I provided all details of purchase and proof for my purchase thrpough their site, and still I have not received my cash back even after 5 months.
  I used maxrebates for this purchase, and I had I known that they are fraud, I would have used other cashback sites. Any case, I lost cashback due to Maxrebates, where they are now intently not providing the cashback for a legitimate purchase.
  I am also adding pdf of my all correspondence with this fraud company for consideration.

  Business Response

  Date: 02/29/2024

  
  
  Thank you for bringing your concerns to our attention regarding the missing cashback associated with your purchase through Maxrebates.
  
  First and foremost, we sincerely apologize for any inconvenience or frustration you've experienced due to this matter. Please be assured that we take complaints of this nature very seriously and are committed to addressing them promptly and thoroughly.
  
  Upon reviewing your case, we understand that you made a purchase from Cox Communications on 09/19/2023, and you rightfully expected to receive the cashback as per our terms and conditions. We deeply regret that despite your efforts and multiple correspondences with us, you have not received the cashback owed to you.
  
  We want to clarify that Maxrebates is not a fraudulent company. We strive to uphold the highest standards of integrity and transparency in all our dealings with customers. Our goal is to ensure that every transaction is processed accurately and that our users receive the benefits they are entitled to.
  
  In the case of missing cashback, we diligently investigate each claim and make every effort to resolve the issue in a timely manner. Regrettably, in your specific situation, our attempts to rectify the matter with the merchant, Cox Communications, have been unsuccessful. Despite our follow-ups, the merchant has informed us that they will not review or consider missing order claims for cashback credits.

  Best regards,

  K**, 

  Maxrebates customer support,

  
  

  Customer Answer

  Date: 03/01/2024

  
  
  
  
  Complaint: 21365025
  
  
  
  I am rejecting this response because your inability to get this resolved cannot be put on customers. I used your service and how and what you do to get me my cashback is your problem. I met with the terms and conditions that you impose on customers, but then not fulfilling your part, and citing your dealing with COX as a constraint, is indeed a fraud. Hence, just stating your inability for not honoring your terms is wrong and fraudulent. It seems you are running a scam.
  
  
  
  Regards,
  
  
  
  K**** *********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 03/05/2024

  
  At Maxrebates, we've diligently assisted you with your missing order claim regarding an order that wasn't tracked in your account through our order portal.

  Upon further investigation, we noticed that you initially submitted a different order number based on the information provided in your email. However, upon reviewing the email confirmation you received from the merchant, we advised you to resubmit a new claim as we found a different order number that could be used for the appeal process.

  We understand your frustration regarding this matter. It's important to note that the order you made wasn't processed through our order portal, which means it wasn't associated with your eligible account.

  Despite conducting a second review to justify the cashback eligibility with the merchant, they refused to accept the appeal. We empathize with your situation and have done our best to assist you throughout this process.

  Regards,

  MaxRebates Customer Support 

  
  
  

  
  

  Customer Answer

  Date: 03/05/2024

  
  
  
  
  Complaint: 21365025
  
  
  
  I am rejecting this response because the order number is accurate. Its Maxrebates inability to understand, which I am surprised that you have Cox as retailer and u still don't know, that Cox uses multiple order numbers in their system. for same purchase. I provide all info. to you guys. You are just trying to come up with reasons for refusing to honro this purchase. This also shows how fraudulant you guys are.

  Cox have multiple order nos. for same order, one that they send in the email, then when the order gets confirmed and then they have work order number, then they have shipment order no. Thsi is based on 1 txn. that I had with them, and u guys deal with them for multiple customers. I am ashamed that you dont know this, and u r finding reasons to refute my claim.

   

  If your intent is not to honor your own terms and conditions, then BBB you can close this as unresolved with Merchant being fraud and scammer. Customer provided all info. with regards to the order no. dispute, and still this response talks about it. That clearly shows, they never had intent to honor the purchase. I lost $65 from this fraudulant company and no one should use them. 

  BBB team - please keep all these text as it is, unless they give me my cashback.

  
  
  Regards,
  
  
  
  K**** *********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  clicked through 1/28/2024 to make a purchase on aliexpress, shopping trips shows the wrong date, either way no way to make a claim for rightfully deserved cashback

  Business Response

  Date: 02/27/2024

  Hope you are having a great day!

  We would like to set proper expectations that we are working with different merchants and accept their terms and conditions on how cashback can be earned. 

  Technically, the order that you are claiming was not successfully ordered using our order portal and this was made directly through Merchant's website. 

  Merchants has their own set of rules and not rules are the same with others, we apologize if we cannot help you make an appeal with an order you made claiming this has cashback because this was never tracked in our system and the merchant you had for this does not entertain or accept missing order inquiries which is out of our control.

  I believe this was explained to you by our representative and you also got a pop message saying " Merchant does not support order inquiries"

  Again, we apologize if this is beyond our control and hoping this explains everything.

  Best regards,

  ***

  MaxRebates Customer Service Representative