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Business Profile

Military Gear

1Tac

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Military Gear.

Complaints

This profile includes complaints for 1Tac's headquarters and its corporate-owned locations. To view all corporate locations, see

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1Tac has 2 locations, listed below.

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    • 1Tac

      2630 Townsgate Rd Ste I Westlake Village, CA 91361-2777

    • 1Tac

      814 S Westgate Ave STE 105 Los Angeles, CA 90049-5600

    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/23/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The items that were ordered have never been delivered.

    • Initial Complaint

      Date:11/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They won't send me the product. So i would like what I paid refunded asap. Thank you for your help.

    • Initial Complaint

      Date:11/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered two headlamps on September 20, 2024. Our credit card was charged the amount of $113.93 and we have not received the product. We have sent an email with no response and the phone number provided is not in service.

    • Initial Complaint

      Date:10/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 1200 TC Flashlight that is supposed to be indestructible, and yet when it got a little water on it, The water got into the lens area and condensated, And now has reduced lighting ability because it’s fogged up. I have followed the process by trying to contact their customer service on multiple occasions, and there is never a response. And yet sales continue by the company to unsuspecting people.

    • Initial Complaint

      Date:10/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2 Ultra Power Pro Lanterns on August 10, 2024. My credit card was charged and I have not received the product. I emailed them and have not received a reply. I've tried calling and they don't answer.

    • Initial Complaint

      Date:08/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/14/24 I placed an order for lanterns and flashlights, order # 85A5CF4ED5. My credit card was charged in the amount of $95.93. I have never received these items. Attempts to contact customer service result in messages stating the phone numbers are not in service. I want the products or a complete refund.

    • Initial Complaint

      Date:07/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an advertised head lamp from them and had ordered in the past. My order was placed on line on February 19, 2023 and I have only been able to reach the company once after trying more than ten times over the past four months. None of the phone numbers are in service and the one time I did contact someone they just said that it was a production problem and that would be resolved more than three months ago. I just want my money back and to be done with this company.

    • Initial Complaint

      Date:07/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6 May2024

      Product charged to my credit card
      check status of order says processed but no shipping information
      unable to contact to see status of order the support site is no longer in service
      unable to call service number no answer
      receive promo ads to my e mail account but no way to contact them

    • Initial Complaint

      Date:02/14/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 flashlights for Christmas which never arrived. I have sent multiple emails in the last 2 months asking why the flashlights have not arrived. They claimed there was a shipping problem and my order would be coming soon. Still, no order has ever come. Today I requested a refund but am beginning to wonder if I will ever see the money returned. At first, I thought these people were at best unorganized but now I suspect that they are simply dishonest scammers.

    • Initial Complaint

      Date:01/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was placed and after 3 weeks have heard nothing. Emailed about order and have heard nothing in response. Order was for $123. Still nothing from the company.

    1Tac is NOT a BBB Accredited Business.

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