Complaints

This profile includes complaints for Paysafe:Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paysafe:Group

  30721 Russell Ranch Rd Ste 200 Westlake Village, CA 91362-7383

  
• 

  Paysafe Payment Processing Solutions

  128 Vision Park Blvd Ste 300 Shenandoah, TX 77384-3021

• 

  Paysafe:Group

  2600 Michelson Dr #1600 Irvine, CA 92612

• 

  Paysafe:Group

  40 Burton HillsSuite 415 Nashville, TN 37215

• 

  Paysafe:Group

  PO Box 129 Santa Barbara, CA 93102

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We opened a PaySafe account to be able to accept online payments. Our business closed. We closed our checking account and told the bank we no longer need the Paysafe services. We also called and asked Paysafe to please discontinue our account. They refused to do that and now want to charge us $175 and reduce to close the account until we pay money not owed. This means they will continue to charge us. I just want to close this account and not owe them anything

  

  Business Response

  Date: 03/23/2023

  
  
  Please note that requests for closure must be submitted in writing and signed by the authorized person on the 
  account, in accordance with the terms and conditions of the commercial agreement between the parties. Although 
  we have not received a written request for closure, we accept this complaint as a formal request for closure. 
  The closure of your account is being processed please allow up to three days for completion. Although fees charged in connection with your 
  merchant account were valid, we will process a waiver request of the rejected monthend fees forJan2023 and  Feb 2023 for a total of $175,53. We hope this response provide satisfactory resolution to this matter. 
  
  Thank you,
  Paysafe

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been deducting $168.99 from my bank account since 2018. I used their services for one month for a flea market sale. I contacted them and asked if I needed to return to device, but was told no. I asked them to cancel my account, but that did not occur. I assumed the billing that appeared monthly on my bank statement was an insurance payment so I did not realize I was still being billed for their services. I have not received any monthly statements from them which would have alerted me. I contacted my bank to get a phone number for the company that was charging my account, but they were not able to trace the biller. I finally did a stop payment. It wasn't until then that I received a letter from them. As far as I'm concerned, they owe me over $8000. They sent me a document to sign today to close my account. I'm not signing, because I CLOSED this account in 2018. I want my account closed and a refund.
  THE CRAFTY CANDLER
  Merchant# 4*********172021

  

  Business Response

  Date: 03/29/2023

  L**** ********,
   
  Thank you for your submission.  Please note that requests for closure must be submitted in writing and signed by the authorized person on the account, in accordance with the terms and conditions of the commercial agreement between the parties. Although we have not received a written request for closure, your account was closed 3/24/2023 by the collection department.
   
  Although fees charged in connection with your merchant account were valid, we will waive the outstanding balance for February 2023 month end fees in the amount of $168.99 and issue a refund in the amount of $337.98 that equate to Dec 2022 fees in the amount of $168.99 and January 2023 fees in the amount of $168.99 upon acceptance of this response, as a courtesy. Please be advised upon your acceptance the refund will be mailed via check to the address on file which is the same as on this review.
   
  Thank you,
  Paysafe

  Customer Answer

  Date: 03/29/2023

  
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19623790, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  L**** ********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a copy of the contract with Paysafe on 02/03/23 from the sales rep, D**** **** because I wanted to close our account as we found another provider. After arguing through text messages for 2 hours that day, he stopped communication all together. I then called the company approximately 5 times and was told someone would call me or email me within 24 hours to cancel the account. No one ever called or emailed. The company continues to charge our checking account the same amount per month they were when they were providing us with service. I have no idea how to get this company to cancel my account. I can provide the conversation with D**** **** in text messages if needed. The rest of the communication with Paysafe was done by cell phone, which I can provide cell phone records.

  

  Business Response

  Date: 03/07/2023

  Greetings,
   
  Thank you for the opportunity to resolve your concerns. Our records indicate there was  credit card processing in the month of February 2023, accordingly, fees charged in connection  with your account were valid. Additionally, your account was successfully closed effective as of March 7, 2023, and as a courtesy, early termination fee has been waived. Accordingly, we understand this matter is resolved.
   
  Thank you.  

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is to Paysafe risk management from houston to an agent there named T*****.
  
  We had to call multiple times to resolve this issue and still nothing. You closed our account after accepting 2 payments from our customers and keeping the funds for absolute no reason. Cancelling and stoping us to have access to the authorized.net and your service sites to issue a refund to our customers. After few phone calls we were told that you will release the first transaction funds. We received a deposite of $1,882.47 which is short $867.57.
  
  fraudulent company with fraudulent fees you just play with your merchants funds.
  
  As a processing merchant Paysafe have ruined our image with our customers causing this massive inconvenience.
  We send email to T***** which works at their houston risk management department and received no reply.
  
  VIN GOL / we are a fine jewelry brand registered with the state of California.
  our customers really depend on our delivery deadlines, as their purchased items from us involves big events like engagement plans/parties/gifts. This delay and lack of communication from paysafe / T***** has cause 2 of our customers to miss their plans and ruined our name with them.
  
  WE REQUEST EITHER TO CORRECT THE DEPOSITED AMOUNT OR REFUND OUR CUSTOMERS.
  
  We received a deposit for $1,882.47 can you please clarify which transaction is this deposit for. We had 2 transaction pending
  
  Bardan Ghimire $2750 on Feb 12th using card ending 0557
  Summer Davis $2,470 on Feb 15th using card ending 6470 

  

  Business Response

  Date: 02/27/2023

  S****** ******,
  
  Thank you for the opportunity to address concerns with your merchant processing account. On December 8, 2022, your account was boarded with parameters of $20,000 monthly, with a $5,000 large ticket. This was reduced from the requested $10,000 large ticket. An email outlining this was sent to the email address on file on December 8, 2022. On February 9, 2023, during a review of activity, we observed a transaction that was processed on February 8, 2023, in the amount of $20,805 on AE 1102. This transaction exceeded both the large ticket and monthly volume for the processing account. 
   
  After a review of the information provided, we were not able to successfully validate the transaction to the cardholder, and it was determined that this activity was not supported. We requested a refund be processed, with the account to be closed following completion of that refund. This is standard in cases where we are not able to properly validate legitimacy of a transaction. 
   
  Following closure, we allowed a reasonable time to pass to ensure the refund successfully processed and chargebacks were not received for other transactional activity. We released remaining funds of $1,882.47 on February 22, 2023. The merchant is not due any funds, and the difference relates to fees associated with the violating transaction, which was processed after agreement to process within specific parameters.
   
  Terms and conditions of the merchant processing agreement list the obligations of the merchant, including providing documentation to support a review, our right to establish an escrow account during the review process and to protect against chargebacks, and to terminate the account with or without cause.
   
  Thank you,
  Paysafe

  Customer Answer

  Date: 02/28/2023

  
  
  
  
  I am rejecting this response because:

  At the sign up I told the agent over the phone my monthly estimated transaction will be $120,000 with avarage of $5000. That mistake comes from your end. Also i wasnt discoused any additioal fees if the transaction amount goes over my avarage. Most sales from our site is  2500-3000 and some sales 20k-60k

  I was told the number are not very important at the sign up and i can always change them aftersigning up with paysafe Which i called and asked to correct and raise the monthly and avarage tranastion. I was sent a form to fill out which i did. But i received an email after that my account has been closed. Like you said we never had a dispute with you or other merchants in the past. Jist because we had a large transaction shouldnt be enough reason just to close our account. At this point we just want the remaining balance from the last transaction you processed for $2750 and we only received $1887. We have other merchant account we can used but we were reffered to you guys by another customer and you had better rates thats why we switched to you in the first place. Please just release the remaining fees so we can clost this situation and put it behind us. So we can both move on and finish this. 

   

  
  
  
  
  Regards,
  
  
  
  S****** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 03/07/2023

  S****** ******,

  Paysafe records show a welcome email was sent to your email address on file on December 8, 2022, outlining the parameters approved for the account. On February 22, 2023, remaining funds were released. On March 6, 2023, a Chargeback was received in the amount of $2,750. 

  Thank you,

  Paysafe

   

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in September of 2022 ( 9/21/22 I believe) I reached out to ask question about setting up two different merchant accounts. Ca*** ******* was the person that I worked with to get setup. On 9/26/22 C**** sent me documents for one of the two companies. I responded on 9/30/22 asking that we not proceed with that account. Unknowingly that account was setup and I have continued to be charged to this very day 2/13/23. I have emailed and called C**** as well as the customer service team. I was told on 1/25/23 by C**** that the issue was figure out and they would be getting it resolved. On 1/30/23 C**** responded to my follow up email that the refund would be issued and that he would confirm when it would hit my account. I have since encured overdraft chargers from my bank for an account that I had just setup. I continue to call C****, now with no responses from him or customer service. This has been an awful experience.

  

  Business Response

  Date: 02/15/2023

  Greetings,
  
  We appreciate the opportunity to resolve your concern. After carefully investigating the company will initiate a refund in the amount of $156.75, representing the total amount charged in connection  with the month end fees, upon acceptance of this response. 
  
  No refund will be issued for overdraft and Bank service fees. 
  
  Thank you. 
  

  Customer Answer

  Date: 02/16/2023

  
  
  
  
  I am rejecting this response because: This does not cover are the fees that I was charged nor the penalties that the fees caused my account.

  Chargers:

  10/3/22: $12.95

  11/1/22: $27.95

  11/23/22: $50.00

  12/1/22: $27.95

  12/28/22: $50.00

  1/3/23: 87.90

   

  Penalty fees due to this charges:

  1/4/23: $36

  2/14/23: $76

  
  
  
  
  Regards,
  
  
  
  D****** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 02/16/2023

  Greetings, 
  
  We understand that you are not satisfied with our response dated February 15, 2023, We have included an additional $100.00 (2x$50.00) for the equipment fees charged. The Company will initiate a refund in the amount of $256.75, representing the total amount charged in connection  with the month end and equipment fees, upon acceptance of this response. 
  
  No refund will be issued for overdraft and Bank service fees.
  
  Thank you.     

  Customer Answer

  Date: 02/16/2023

  
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19373188, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  D****** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing credit card transactions through Swipe Simple which uses Paysafe as their tunnel for where the money actually goes through to then be funded onto the person who is entitled to the money. Paysafe has been holding onto funds that are owed to me since the middle of January. Everytime I contact them they come up with an excuse of why I have not received my money and now why it is going to take even longer for me to get the money. First it was going to be 30 days. Now they are saying 45 days. This is money that has already been taken out of credit cards of customers and the money has been sitting in Paysafe's possession illegally. They can't tell me any real reason why the money has not been sent out to me. They say it is with another office that they cannot speak with. I have closed my account with them so they will no longer allow me to see my account, therefore, I cannot send you any transaction history. I would have to contact the clients' to get their credit card statements. I have attached the closing document. Please help. Thank you.

  

  Business Response

  Date: 02/10/2023

  Greetings,
  
  Thank you for the opportunity to address our concerns. Our records indicate
  a Bank account change request form was received on or about December 28th, 2022. 
  The new bank institution did not accept our ach deposits, therefore it was rejected back 
  to Paysafe. Please refer to Chimes terms and conditions for ACH deposit acceptance.
  A check request has been submitted for processing in the amount of $507.13. 
  Please kindly allow up to 14 business days to receive. 
  
  We hope that this response and actions described herein provide satisfactory to this matter. 
  
  Thank you. 

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2nd of 2022 after a long phone conversation and getting several "managers" involved to adequate their services to my needs. I signed up for PAYSAFE services using clover. However, I asked them to ensure that if business was not good because the ongoing Post Pandemic crisis and unstable economy from recession fears, they had to give me a way out without penalty. They agreed trhough the phone and I asked them to send me a written copy. They sent me one that says that if another government shut down happened they would void any cancelation fees and finish the contract without complications. I asked them to send me a more specific one and said they would and never did.
  
  Furthermore, they also offered me a $600 welcome bonus after the first 90 days and they never gave me any. They refunded me once a over charge for pci compliance.
  
  Since then they have been charging me every month even though I requested their service cancelation not only because I had to close my business, but because they violated our contract by not giving me the bonuses they promised and falsely claimed to provide solution to the multiple overcharges they have been incurring in my bank account.

  

  Business Response

  Date: 02/09/2023

  H***** ****** ***** ******,
  
  Thank you for your submission. Unfortunately, we were unable
  to locate a matching record for you based on the information submitted with your complaint. Please provide
  your merchant identification number and contact information associated with
  your account for further search for and account with Paysafe.

  
  Thank you,
  Paysafe

  Customer Answer

  Date: 02/11/2023

  
  
  
  
  I am rejecting this response because: the merchant number and contact information is on the attached files when I signed the contract with Paysafe. Merchant number is: 51*********1502
  
  
  
  Regards,
  
  
  
  H***** ****** ***** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 02/20/2023

  H***** ****** ***** ******,

  Thank you for your submission. Paysafe records indicate your merchant account is active and currently processing transactions successfully. Regarding the bonus in the amount of $600.00 we do not have notations reflecting the offer in Paysafe records. However, we will contact your sales agent office for a resolution.

   

  Thank you,

  Paysafe

  

  Business Response

  Date: 02/24/2023

  H***** ****** ***** ******,
  
  This response is to provide an update regarding the $600.00 bonus mention in your review.  Your sales agent office records indicate $400.00 of the $600.00 sales credit has been issued to your account.  They were awaiting your account to be reopened to issue the remaining $200.00.  Your account was placed on seasonal hold when business was slow per your agreement and your request. Now that your account has been reopen the remaining credit will be issued.
  
  Thank you,
  Paysafe

  Customer Answer

  Date: 02/27/2023

  
  
  
  
  I am rejecting this response because: It is clear the violation of the contract was done by their end by not processing the credits in the timeline they agreed to. Therefore, I want my account with Paysafe canceled without penalties and/or violation fees.
  
  
  
  Regards,
  
  
  
  H***** ****** ***** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 03/06/2023

  H***** ****** ***** ******,
  
  
  Our records indicate you was sent and signed a Merchant Processing Application Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the $100 monthly payment (plus applicable taxes) for processing equipment for a term of 48 months. Our records show you participated in a recorded verification call with the company’s compliance administrator in which he expressly confirmed your understanding of the primary terms and conditions of the agreement, including the equipment lease term and associated monthly lease payment. Our Sales Rep did send an email and it stated, “In the event of a government shutdown where businesses are restricted or forced to close due to covid mandates we will close the processing account upon request with proper documentation. “This does not pertain to the Equipment Lease; this was only for the Processing portion of the agreement. That said, our customer service department has worked closely with you to resolve your concerns. We issued $400 of the $600 sales credit; we were waiting for account to be reopened to issue the remaining $200. We put your account on a seasonal hold when business was slow per the agreement and your request. The account is now reopened, and the remainder of the credit will be issued. After the seasonal closure was requested, no refunds could be issued to the account during a closure. We requested reactivation and now that there is active processing, we can issue the remaining credit as agreed. Please allow 7-10 business days for this to be received. No grounds exist at this time for early termination of the equipment lease, the rights to which are owned by a third party.
  
  
  Thank you,
  
  Paysafe

  Customer Answer

  Date: 03/06/2023

  
  
  
  
  I am rejecting this response because:

   

  There is a recorded call yes of me agreeing to the terms, yes, but there is also a recorded call of me asking to send me an email stating that if the business didn't go as planned I could get my account terminated without penalties or early termination fees, but that recording you refuse to provide it to me.

   

  Besides, the terms in which you proposed the $600 where within the first three months after the first 90 days in business, which credits were not given to me during that period of time, and stills hasn't been completed, making this a violation of your own terms. That is more than enough proof to verify my claim of you failing to comply with your contract.

   

  By the above, I stand with my request to make your contract invalid and grant me the termination of the use of your services without penalties or early termination fees.

   

  
  Regards,
  
  
  
  H***** ****** 
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:01/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has come to my attention that Paysafe has been taking funds from our Business since 5/31/2018 in excess of $12,000.00. We do not use them, we have told them repeatedly that we don't want their services, and they were not authorized to remove funds from any account. Our phone calls have gone unreturned. We would like the money that they stole refunded immediately.

  

  Business Response

  Date: 01/31/2023

  Greetings,
  
  Thank you for you submission. Our records indicate the merchant account was open under
  Smiling Chuck Auto Repair LLC and authorized by Charles. Hamback via a signed application
  dated April 09, 2018. The account was approved and used briefly to process credit cards in the
  months of April and May 2018. Please note that request for closure must be submitted in writing 
  and signed by the authorized person on the account, in accordance with the terms and conditions
  of the commercial agreement between parties. We were unable to locate a record of closure in 2018
  pursuant to the agreement, however we can confirm a closure request was receive on or about 
  January 25, 2023. Your account was closed on January 31, 2023. Although fees charge in connection
  with your merchant account were valid, we will issue a refund in the amount of $949.05, as a 
  one-time courtesy. 
  
  Thank you. 

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misinformed on the amount of "hidden fees" associated with Paysafe. I had a reserve of $29k, however i was told that this entire amount was diminished due to extra fees. Not only that, they now have sent a collections agency to harass me about the situation claiming I owe them $600 for this account. So not only did they evaporate and take $29k they withheld from giving to me, but now they are trying to say I owe $600 on top of that. Thats terrible business, extremely misleading and predatory. I already was taken for the $29k, which would be ideal to get back, but i completely understand some fees associated. But $29k and now sending a collections agency after me for $600 is just terrible business.

  

  Business Response

  Date: 02/02/2023

  A******** *******,
  
  Thank you for your submission. Per the complaint, Paysafe understands that merchant accounts under Merchant Legal Entity (MLE) Health Apex Media Inc was submitted and authorized by A******** *******. In addition, you allege that you were misinformed on the amount of “hidden fees”. Paysafe conducted a review of these accounts and as a courtesy, we have directed the agency to close their file on this MLE. There is no longer an outstanding balanced owed.
  
  Thank you,
  Paysafe

  Customer Answer

  Date: 02/02/2023

  
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18889034, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  A******** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a past due notice regarding my business which has been closed for the past 6 months. I have never used Paysafe nor know who they are.

  

  Business Response

  Date: 01/26/2023

  Greetings Mr. M****, 
  
  Thank you for the opportunity to address your concerns. We have forwarded your complaint to
  our Collections team. The outstanding Collection balance of $174.34 has been waived. We hope
  this response, provide satisfactory resolution to this matter. 
  
  Thank you.  

  Customer Answer

  Date: 01/26/2023

  
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18884366, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** M****