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Business Profile

Textbooks

Everytext.com LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a textbook from them with the following information:

    Illustrated Microsoft Office 365 & Excel 2019 Comprehensive (MindTap Course List)
    ISBN: 97*********03
    Author: Lynn Wermers
    Rental Price: $32.50
    Item Status: Unshipped
    Item Due Date: Nov 01, 2022
    Order Date: 02 Sep, 2022
    Rental Order No.: 29416

    Today I decided I wanted to cancel my order, and, as you can see, it has remained unshipped. There was a "cancel" button next to that status, and, despite hitting it multiple times, it showed no change in the order's status. When I went to the link they provided for support, feedback, and complaints ([email protected]), I could fill out a form. However, it wouldn't allow me to submit it once completed. It said I still needed to verify with the "I am not a robot" thing despite having already done so and refreshing the page multiple times. 

    Business Response

    Date: 09/07/2022

    The cancel option was not available because the book was already being shipped out with USPS tracking 9449******************. Once you receive the book, let me know and I will give you a return label to send it back. 

    Furthermore, both our email and phone number are given on the website and you could have called or texted us with your concerns.

    thanks

  • Initial Complaint

    Date:08/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order from this company in 2020, they never sent the item or provided a tracking number. The order was for a textbook for a college class I was taking. The company initially responded when I notified them of the missing order but didn't come up with anyway to get the order to me so I asked for my money to be returned. They never responded, so I contacted by bank and disputed the charge. Now 2 years later I received a letter that from a possible scam company Accountsreceivable at accountsreceivable.com to pay a $480 debt or they will notify the 3 major credit reporting companies. The books value was about $50. I never received the order or a refund. This is a scam company I know now from all the reviews. I see this has happened to a lot of people but I don't know how seriously to take the threat. I am currently in contact with a lawyer. My hope is that by submitting this no other people go through this and that my credit score isn't affected. I already paid for a book I never received so they still owe me a refund but I will settle for no more contact. I have email proof.

    Business Response

    Date: 08/26/2022

    The customer had received the book and we provided tracking number at the time as proof of delivery. However, she filed a chargeback against us for the rental price of the book and never returned the item either. We sent her numerous emails asking her to cancel the chargeback but there was no response and eventually the account was sent to a collections agency for recovery of funds. Accounts Receivable is not a scam....they are a nationally accredited collections agency who will handle this matter. The customer can make partial payments to the collectors and once the payment is made, they will close the case.

    We can be reached directly at ###-###-####.

    Customer Answer

    Date: 08/29/2022





    I am rejecting this response because: I never received the order and the company sent the tracking number only after I had sent multiple emails saying I didn't get the order or a tracking number. I got the tracking number days after it says it was 'delivered'. I am now receiving a $500 bill for a $45 book. No communication for 2 years now this. Just checking the reviews for the collection agency you can see that this same scenario has played out multiple times.



    Regards,



    J***** ********


























































  • Initial Complaint

    Date:08/17/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a textbook for class on June 29. I chose this site because they offered the best price: it was too good to be true. The initial email was already sketchy, and did not offer much information beside a generic-looking receipt of my order. After waiting 11 out of the 5-10 business day, I reached out. On July 21 they finally provided me a tracking number. The tracking number was only valid for a few days and no longer works. I was thankfully able to quickly get a refund from my bank, not this bogus company. Today is August 17 and the book never arrived.

    Business Response

    Date: 08/18/2022

    The book was shipped out with USPS tracking 95******************65 and has been lost in the mail. We refunded the customer in full and closed the order. I am not sure what this "complaint" is about at this time.

    thanks

  • Initial Complaint

    Date:08/17/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ZERO STARS!!! I purchased a book and never received a book it tracking number. I emailed and called the company they never answered and did not issued a refund. Horrible company!! Don’t ever order now I don’t have a book for a class I need. I could of purchased from Amazon but I decided to go with this company what s horrible mistake!! EVERYTEXT YOU ARE THE WORST SCAM COMPANY!!!

    Business Response

    Date: 08/18/2022

    I tried to search for your order using your email, name and phone number and nothing showed up. Do you have any order number? Did your payment even go through because I simply could not find any order with your information!

  • Initial Complaint

    Date:08/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a text from everytext.com. I never received the text and didn’t realize that it was missing until I received a threatening email stating that they were going to send my account to collection for $480 and they charged me another $25. The book only costs $90. I explained to them that I didn’t see anything on my cameras. So, I asked them to file a claim/complaint with USPS and they refused.

    Business Response

    Date: 08/01/2022

    The book was delivered to the customer on May 3rd with USPS tracking 934192*********1040598. The customer is claiming non-delivery even though almost 3 months have passed since the order was delivered. She never informed us that the book was not delivered when the order was placed back in April. Only now, when it is time to return the merchandise , she is claiming non-delivery and citing 3 month old camera footage. We have offered to settle the account for a $60.00 payment and close the matter. The account has been sent to collections for recovery at this time unless we hear from the customer regarding the direct payment.

  • Initial Complaint

    Date:07/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a textbook from this company, but returned it ASAP when I realized that they are unreliable. According to their policy, I should have received a FULL refund if returned within 30 days. I paid $26.92 for the rental; they only refunded $16.94. I want my damn $9.98 back.

    Business Response

    Date: 07/22/2022

    Customer used our return label to send the rental book back before the rental period for which she was charged $4.99. Also rental items that are returned for a refund are subject to a $4.99 shipping charge (the original amount we spent on shipping). Hence a total of $9.98 was deducted from the total amount the customer paid originally.

     

    Customer Answer

    Date: 07/22/2022

    I am rejecting this response because: These people KEEP lying. As I stated to them via email, at least THREE times now, THEIR POLICY IS TO ISSUE A FULL REFUND IF RETURNED WITHIN 30 DAYS (see attached). I returned within a week or 2 because of the horrible customer service. The only reason they are responding is because I told them I opened this case. And I will continue filing complaints until they refund the damn money.


    Useless people.


    M**** *****



















    Business Response

    Date: 08/05/2022

    Customer filed a chargeback and have been refunded fully.

    Customer Answer

    Date: 08/05/2022





    I am rejecting this response because: They are 'investigating' the case. I still have not received my full refund. You still have not refunded the rest of my money.



    Regards,



    M**** *****


























































Everytext.com LLC is NOT a BBB Accredited Business.

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