Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of pants hoping that because the price was a little higher than cheap brands like ***** and boohooman they would be a quality pair of pants. I was wrong. These are the worst pants Ive ever tried to buy online. The difference with this purchase and other bad pants, I cant get a refund. They offer refunds within 7 days of delivery. I asked to refun them the day they were delivered. Theyve been giving me the run around for 4-5 days now. They lied about how the product was made in the product description say the waist band was adjustable with a draw cord. That was false. Its stitched on and non functioning. The fit is bad, the pants are cheap, they lied about them, and lied about their refunds. I would love to forward you the emails weve sent back and forth. Its the worst customer service and theyre clearly giving me the run around and in other reviews Ive looked at since this ordeal started, they give you a run around until day 8 when they say sorry its been more than 7 days. We cant take returns past 7 days. Dont let them continue to scam people out of their money.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered clothing on Aug 18 2023 including several shirts. On Aug 24, they notified me that one of the shirts is not available, would I like a different color. Because these are coordinating items, if they do not have the shirt they advertised, there is no need for me to receive the other shirts and I should be able to cancel the order since I would not have bought the other items.I informed them multiple times by e-mail response on Aug 24, 25, 27, and 28 that if the shirt I wanted is not available, I want to cancel the entire order. Each time, they responded asking if I wanted a different shirt or a $15 coupon or other offers, and each time I clearly reiterated that I wanted to cancel the entire order. On Aug 29, they responded that they could not cancel the order because they had shipped it out already without the shirt that was not available.

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vendor refusing to offer return label or return address while requesting a refund for item that was not as pictured online.

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13th, 2023 I emailed Manlytshirt about refunding a sweater that I had bought. The very next day, they responded by instructing me to send them pictures of the purchase for which I complied. They responded on May 15th that due to "high postage for returs", they were willing to keep it and will give me a discount on the next purchase or I could get 30% of my refund. I responded that I wanted a full refund. They sent me the address and also said that I would have to pay for the shipping. I understood and agreed. I send them the return purchase in perfect condition. I have the *** tracking number to prove it. I waited several weeks but did not see any refund back to my credit card. I emailed the company again and they said they never received it. I sent them the *** tracking number and they responded back that it was past 7 days of the purchase and they can't refund me. This company lied to me about the fact that they never received the package. And now they said that I have only 7 days of the purchase to return it. This is horrible customer service. I have all the email exchanges if needed.

• Initial Complaint

  Date:07/05/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 Men's loose Cotton and Linen Suit jacket, in Medium. Black, **** and Khaki. Order no. MT62586 for $137.85. I have emailed back and forth with them, ************************************ but all they could do is offering portion of my refund (see below) The main problems:1) Size is too small and the long sleeves are too short (by 1-1/2")2) except for the Black, Gray and Khaki colors are not what their photo shows.3) I asked to return it and get my money back. 4) They asked me first to measure the jackets, (do not know why) before I can get the "return authorization" info.5) I have not received RA, only 4 responses from them a) they offered to give me 20% of my refund and send me jackets to my size. (I said no) b) they offered to give me 30% of my refund as a compensation for the inconvenience (no) c) they offered to give me 40% of my refund as a compensation for the inconvenience (no) d) they offered to give me 50% of my refund as a compensation for the inconvenience (no)I am getting frustrated and I don't think they know how American business commerce works!

• Initial Complaint

  Date:07/03/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered items on June 26th and reached out the morning of June 27th to have the order cancelled and refunded based on the cancellation policy listed on the website here: ************************************************************* I emailed immediately asking my order to be cancelled including more order number. I received several replies offering me a discount instead, which I replied not to and again asked for my order to be cancelled and refunded. This was repeated several times until this morning when I received a message saying my order had been made and was ready to be shipped. I have all of this correspondence via email and have provided documentation. I was charged $101.85 on June 27th.

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/5/23 I purchased a men's denim jacket at a cost of $84.93 which includes shipping. I received the jacket on 6/17/23. I unpackaged and tried on the jacket and immediately did not like it. On 6/19/23 I contacted ManlyTShirt company via an email to ********************************** stating I would like to return the jacket for a full refund and included my order number in my email. Their initial response was " Dear Customer, Order # ******* We sincerely apologize for the unpleasant shopping experience, and we have received your feedback regarding the size being too small. In order to provide you with better after-sales service, could you please help us by measuring the chest circumference, shoulder width, garment length, and sleeve length?I replied to them by submitted a picture of the jacket but have not received a response after several additional emails to them. I feel I've been scammed.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order via shop pay at 7:53 on february 9th. Within an hour of that order I requested to cancel the order and after several hours without response I reached out again and repeated my request. Their response was that they would give me a discount instead of cancelling my order. I repeated that I wanted the order cancelled and they stopped responding.After I sent total of 6 messages, one via the shop pay app and the other directly from my email address they responded on february 10th at 3:37 am that the order would be cancelled. Feb. 20th I received a message from the shop pay app, stating that my payment for this same purchase is due in three days. I have made NO other purchases with the company. After reaching out to the merchant, I was told on Feb 23rd that the refund failed and would have to be processed again. I am receiving nonstop messages from Shop pay about making payments on a purchase that is supposed to be cancelled, for items I have not received and am now getting no response form the merchant Manlytshirt.

• Initial Complaint

  Date:02/23/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB On Jan 21 2023 I purchased two items from Manlytshirt *** online, please see my email chain below. Since then I have received changing stories on what the hold up is for even announcing a shipping date. This not a real hardship to me, but I have a sneaking suspicion that their "goal" is to hope that I just give up and forget about the purchase. Could you please look into this purchase, this company and let me know if Im over reacting or if others have been slowly sucked into their scam?My order number and correspondence with this company is below.Thanks *************************** ********************* <**********************************>To:*******************************, Feb 20 at 3:23?AM Dear Customer, Order # ******* So sorry for the inconvenience caused to you.There was a mistake in the making process ,so we are remaking it Would you mind waiting for 3-5 business days more for your order to ship? Is the time acceptable for you? Apologize for the inconvenience caused to you. Your early reply would be highly appreciated. All the best, **** From: *************************** <**************************>Sent: Friday, February 17, 2023 16:32 To: ********************* <**********************************>Subject: Re: Order MT38102 confirmed ****, You asked me to wait 3-5 more days after the 6th. Its now been 11 days and still no word. What is the story this week??? I ordered it Jan. 21. In four days it will be a month since ordering, and its not even shipped yet? What kind of scam is this? Do I need to contact the Better Business Bureau?*************************** On Monday, February 6, 2023 at 09:27:46?PM EST, ********************* <**********************************> wrote:When it's shipped you will receive a tracking number. Would you mind waiting for 3-5 days more for your order to ship? From: *************************** <**************************>Sent: Monday, February 6, 2023 16:03 To: ********************* <**********************************>Subject: Re: Order MT38102 confirmed ****, what is the update on my shipping? this is starting to feel more and more like a scam. *************************** On Monday, January 30, 2023 at 10:58:26 PM EST, ********************* <**********************************> wrote:Dear Customer, Order # ******* Thanks for your support and we have received your order. Your item has been designed well and is in making processing now The item in your order is our best sellers, so need more time to prepare When it's shipped you will receive a tracking number. Thanks for your patience in advance. Best wishes, **** From: *************************** <**************************>Sent: Monday, January 30, 2023 13:21 To: ********************* <**********************************>Subject: Re: Order MT38102 confirmed Manly,Has this order been shipped?Thanks!*************************** On Saturday, January 21, 2023 at 04:40:52 PM EST, Manlytshirt <**********************************> wrote:ManlytshirtORDER MT38102 Thank you for your purchase!Hi *****, we're getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $109 on a sweater and jacket. The merchandise finally arrived a month later. The quality was awful. The company tried to get me to keep The clothes by saying I can give them as a gift and they would give me back a small amount of money. I paid for My own shopping to return and they confirmed receipt. They said they refunded me but they have not. I contacted them and they said the refund was rejected