Reviews
Customer Review Ratings
Average of 76 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromCyndi G
Date: 07/18/2025
1 starBe very careful booking with them. When they deny a wheelchair they will not refund your payment. They say the website is very clear on their requirements, but there is so much information things can be easily missed.Review fromJoanne S
Date: 06/03/2025
1 starJoanne S
Date: 06/03/2025
I cannot get this company to stop sending brochures to my address. The person they are addressed to doesnt even live here. Ive emailed and they just added me to their mailing list. Ive tried social media. Nothing stops the brochures and theres lots of them. Ridiculous and very unprofessional.
Viking River Cruises, Inc.
Date: 06/04/2025
Thank you for reaching out to us here. To ensure successful removal from our mailing list, please email us your customer ID #, located on the back of your most recent brochure, to ****************************************************** In your email, please reference your post here. We hope to hear from you and have a lovely day.Review fromRod E
Date: 06/02/2025
1 starRod E
Date: 06/02/2025
?Just received this marketing pamphlet in today's U.S. Mail.I Phoned Viking, and it took over 20 minutes for ******* to explain to me that their are NO "All-Inclusive Voyages from $1,999" with "FREE International Airfare*".Very misleading and disappointing. ?? [Click and drag to move]******* said he has heard this from other customers.I will not do business with **********************. ?Viking River Cruises, Inc.
Date: 06/03/2025
We regret to hear this and would appreciate the opportunity to learn more. Please email ********************************* with relevant details so we may follow-up with you directly. We hope to hear from you and wish you a pleasant day!Review fromRichard R
Date: 05/30/2025
1 starRichard R
Date: 05/30/2025
We purchased two $200 future cruise certificates in December 2023. It is now June 2025, and we plan to never sail with Viking again. They simply refuse to refund our $400. They insist that they will keep this money forever!Viking River Cruises, Inc.
Date: 06/02/2025
We regret to hear this and would appreciate the opportunity to learn more. Please email ********************************* with booking details so we may follow-up with you directly. We hope to hear from you and wish you a pleasant day!Review fromPetrillo P
Date: 05/16/2025
1 starPetrillo P
Date: 05/16/2025
I just canceled a trip to ***** because US ********** says to "RECONSIDER TRAVEL". Viking consultant says its ok they are still booking. so she put down personal reasons for my cancelation.I had not yet paid the balance just trip insurance and day excursions fees. My friend who reserved same trip canceled and was refunded day excursion fees w NO penalty. Viking charged me $100 penalty for canceling. I've been on 2 previous Viking trips w this friend and ALWAYS there is an unexplained discrepancy in price.. ALWAYS!!. Never a lot, $100 or $200 but when you are on the phone w someone for 30 min trying to correct one just gives up. Its a great work if you can get it. I challenge Viking to look up my past reservations and compare w my friend .When my friend and i travel we reserve at the same time; we are on the same flight; our staterooms are next to each other and we go on the same day excursions; and yet our prices are ALWAYS different. The rules for reservation and cancelation and prices are subject to the opinion of who you get on the phone. I wanted to make another reservation; I love traveling but I just cant deal with the run around and misinformation. Its too discouraging, frustrating and aggravating. Its supposed to be a vacation. Very disappointing VikingViking River Cruises, Inc.
Date: 05/19/2025
We regret to hear of your disappointment and would appreciate the opportunity to learn more. Please email ********************************* with booking details so we may arrange follow-up with one of our agents. Thank you.Review fromDebra T
Date: 03/30/2025
1 starDebra T
Date: 03/30/2025
I have asked Viking four times to stop sending me brochures since 11/15/24 and they still continue one to two times per month to send them. I never asked for them in the first place. I cannot recycle them as we no longer have a recycling program. I'm hoping BBB can urge them to cease and desist for good.Viking River Cruises, Inc.
Date: 04/02/2025
Thank you for reaching out to us here. Please email ***************************************************** with the customer ID # found on the back of your most recent brochure so we may confirm removal from our mailing list. We look forward to hearing from you.Review fromchristian s
Date: 01/21/2025
1 starchristian s
Date: 01/21/2025
i recently purchased a river package for myself and my spouse, I had to 400 dollars vouchers from last year. they only honored one of the second voucher for some reason they have not. i have called the multiple times asking them about this issue since i only have until the end of the month to pay the whole thing in full, they keep on telling me that they are on the way to get it fix but nothing gets done, i email the supervisors without any answers and the customer service **** are very rude and some of them barely speak English. This is supposed to be my second trip with Viking and i am about to get it cancelled it is a shame they charge so much money for such a pitiful service.Viking River Cruises, Inc.
Date: 01/26/2025
Thank you for reaching out to us here. We regret to hear of your disappointment and would appreciate the opportunity to learn more. Please email ***************************************************** with booking details so we may contact you directly.Review fromGeorge C
Date: 01/12/2025
1 starGeorge C
Date: 01/12/2025
Unauthorized charges! Buyer beware. We purchased our fourth Viking cruise almost two years before sailing date and paid off in full 18 months prior to sailing date. This included Air Plus which allows you to book your flights through them at the 300 day ***** When calling for said reservation, was told it would be another $306 even though we had paid the published price in full. After much running around, a non convenient flight was found without the excess cost. Two days later we noticed on our online account that $100 had been added to our cost to be withdrawn six months prior to the cruise. We were paid in full and had no notice of this impending cash withdrawal. Was told of a price increase which was after our fully paid date and agreed upon price. When asked how you can charge an increase after an agreed upon price, they had no answer. Only $100 but what other unknown price increases will they implement? Cancelled the cruise and another upcoming cruise in 2026. Published and agreed upon price is useless, especially since they will automatically withdraw from your account. Again, buyer beware!!!!Viking River Cruises, Inc.
Date: 01/14/2025
Thank you for reaching out to us here. We regret to hear of your disappointment and would appreciate the opportunity to learn more. Please email ***************************************************** with booking details so we may contact you directly.Review fromTracey K
Date: 10/07/2024
1 starMy mother and stepfather booked an Alaskan cruise for next year. Sadly, my stepdad passed away unexpectedly a couple of weeks ago, so my mom had to cancel the trip. Viking refused to refund the money paid for the insurance $2k, saying that the policy is non-refundable after 15 days. The trip has been cancelled (almost a year in advance) so there is nothing to insure. Basically, they get to profit from the unexpected death of a loved one and keep money that my mom, who is now on a single budget, needs. Not only is this an awful policy, it's really unfair and causing my mom additional stress, which she does not need during this tough time. Shame on Viking for not having any exceptions to this inflexible policy and for profiting from the unexpected loss of a loved one.Review fromNot Diane N
Date: 10/06/2024
1 starFor approximately TEN years now I have attempted to get this company to stop sending paper ads to my address with a name on them that is someone who does not even live at my address. I have sent the ads back. I have called them. I have sent them request after request on line. Nothing ever works. I continue to get their JUNK MAIL sent to my home unsolicited, and it continues to go into the recycle bin. I have pleaded with them. I have threatened them. Nothing works. They will not stop. Pleas support me in not patronizing a company that has no respect for the Earth nor any respect for people or potential customers. It is so shameful that they continue this after literally TEN years of littering the Earth with their garbage. Then, when I complained to them via email, all they did was add my email address to a spam list. Unbelievable. This is the worst company I will never do business with.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.