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Business Profile

Hardware and Tools

Harbor Freight Tools

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware and Tools.

Complaints

This profile includes complaints for Harbor Freight Tools's headquarters and its corporate-owned locations. To view all corporate locations, see

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Harbor Freight Tools has 273 locations, listed below.

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    Customer Complaints Summary

    • 332 total complaints in the last 3 years.
    • 83 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to make a purchase with my Harbor freight credit and what's and was told that my account was close this month. May 13th 2024 for without my approval. I'm looking at my credit card now and it is valid through 05/26 I didn't have any outstanding balance on this credit card any purchase I've ever made. Always pay and customer service told me that this decision was based on them. Running my credit score and that's just not right. I was approved for this card when I got the card and I've never carried a balance with them. So why would they close my account for no reason? I want other customers to be aware of this company.

    • Initial Complaint

      Date:05/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called my local harbor freight to inquire about a Apache 5800 case and check stock availability. I called right at opening and asked about stock levels and if one could be held at register for me as I was on my way down to pick it up. I was told ok and I ran right down to find out they sold it and it was out of stock and I couldnt use my coupon as it expired that day. I would like for harbor freight to honor the 50% sale price when store gets stock back in. The location was the ************* store.

    • Initial Complaint

      Date:05/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a miter saw and the safety guard malfunctioned shattering and flying into my face. When I went to see about getting replacement I found out that the guard was a recall. When I spoke with Harbor Freight they said it was a recall and they had no replacement part. So now I have a 12 inch blade on a saw with no guard. I called back again a few months later to see if they had a replacement yet and was now told it was the replacement guard that was recalled not the saw and I said I know thats what broke, and I was informed that they still had no replacement part. This is extremely dangerous and they refuse to do anything.

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      purchased a sump pump on April 28,2024 took it back for a return april29,2024 for a refund because It wasnt the pump i needed. My fianc has bought the pump we needed now so im not interested in store credit. i paid in cash and want my refund in cash. called the hotline it will be 8 weeks to receive a refund check . this is outrageous and inconsiderate to the consumer.

    • Initial Complaint

      Date:05/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Predator 9500 Watt Super Quiet Inverter Generator with CO SECUREE from Harbor Freight in ********************* on April 6, 2022. It was new and delivered on a pallet. Order Number 113124951.I purchased this specifically for power outages during hurricane season, as I have a business in my home and could not be down due to power failures.In September of 2022 I ran the generator for 6.5 hours, as indicated on the generator.In July of 2023 I was testing the unit for the upcoming season and it would not turn on. I followed up with a call to Harbor Freight and was told because I did not purchase a warranty there was nothing they could do. I explained the unit only had 6.5 hours on it and surely a $2,299 generator was good for more than 6.5 hours. I was told it was my fault for not purchasing the warranty. As of now I have been told by an independent repair company it would cost $800 to fix. This entire scenario is outrageous. If a person spends close to $2300 for a generator surely the customer would have some recourse.

    • Initial Complaint

      Date:05/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 8750 Invertor generator at ****** location on August 27, 2023 I went to operate generator only to discover it had a manufacture defect with the inverter its not producing electricity I purchase a warranty for future issue with another company when I went to file claim the company advise me to reach out to manufacture being that I havent had for a year harbor isnt cooperating stated I had ********************************************************************************************* approaching hurricane season having a generator is time sensitive so I took it to two different shops for repair and both stated its a manufacture issue there is absolutely know solution the way it was built it cant be fixed bad wiring bad inverter I need help this company sold me a bad generator and wont assist in replacing

    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a concrete mixer for $199 and spent hours putting it together and when i started the motor it would not move. I returned it right away and they took off twenty percent restocking fee. It was not right, they sold me a non working machine and charged me $40 restocking fee ? I want my $40 back from the Pennsaukin store.

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased utility trailer @ the reistertown MD. Store bc online it showed out of stock coming soon at all the PA stores. I purchased the trailer in MD & was given a cert. of origin on 4/13/24. Went home assembled trailer. Went to hardware store and purchased pressure treated lumber, hardware, & paint for an additional $300 to put a floor on trailer & to build sides. Cut, painted and assembled wood to the trailer. After this I went to my notary here in ** where I live. Which I showed my Id to the store manager in MD when purchasing trailer. But when going to PA notary I was told this trailer could not have a title prepared unless there was a notarized stamp on cert. of origin. I contacted the MD store was told they could not do this. I called cust. service & was told that the manager can get me a notar. stamp & was given the name of manager. I called back in & spoke w/ manager the manager told me they can not help me bc it was purchased in MD and MD don't require notarized stamp like the state of **. So I called back into customer service spoke w/ another lady that told me they will make this right. I was told to email *********************************** and leave them know the vin,item#,man.,man. Date, and if my state requires a notarized stamp. Which I did & I explained that my state was PA. 2 days later I get call from HF specialty services saying they can not get me a notar. stamp. Their option for me is to take trailer apart and return. I'm not taking the trailer apart. I already assembled and put 300 extra dollars into. I can not return cut painted lumber back to hardware store. There is no reason that they should not be able to send me a cert. of origin with a notar. stamp. If they can sale this trailer to a Pennsylvanian knowing they are from pa. They should have to notarize it if that's a PA requirement. Or state to customer that the state of PA requires stamp which they can not do rendering trailer useless so we know not to purchase something that can not be used.

    • Initial Complaint

      Date:04/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a floor **** from Harbor Freight and attempted to return it today. They turned me away because it was past the 90 day limit for their return policy. However, this seems a little ridiculous given that I only used the floor **** three times, after which it stopped working. I would like to be refunded the $200+ that I spent on this.

    • Initial Complaint

      Date:04/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered the Harbor Freight Tools location on **************** today at or around 1955CST 04/18/2024 to return a mallet that was purchased 48 hours ago. I did not have a receipt, nor was my phone number collected at the point of sale. The customer service associate was very rude to me and refused to process an exchange. I returned the item to her possession at that time and left the store. i demand a refund for the returned item.

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