Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this service Friday after work on June 10th and was provided a supposedly "package" that I can mail to the court to fight my traffic ticket in a few days. I woke up before going to work on Monday June 13th to check my email on my phone and to my surprise it was just a pdf that was generic one that can be downloaded from the courthouse and they just pasted the words I answered into the pages. I immediately ask about trying to get a refund since this did not seem like something worth providing to the court with a chance to dismiss or win my case. They told me there is no refunds. I went back to look at some testimonies and reviews since I started feeling like I didn't get what I paid for and wanted to see if others had similar experiences as I did. To my surprise, their actually website only has 5 star reviews only which was why I felt confident in reaching out to them in the first place. it was only after a week and a week after that I got a text message stating if I leave a positive review for them, they will mail me a $10 amazon gift card as a appreciation in return. This was when I felt even more suspicious as to why they needed reviews. When I googled their business and looked at other places for reviews like Google review and Yelp, I was shocked at how many reviews that were the same as mine were left in between numerous amount of fake 5 star reviews. Keep in mind, most of the time they want you to leave a review before your court date so it is very hard to say if the service even helped anyone. I feel like the services and what they advertise is definitely misleading. They do their best to be nice for you to pay over the phone or on their website and that is the only communication I have had with them

  

  Business Response

  Date: 07/27/2022

  Business Response /* (1000, 5, 2022/07/13) */ ** *** engaged our services to prepare a trial by written declaration and his defense to fight his traffic ticket. **. *** agreed to all our terms and we proceed to complete his defense package. He states that we provided him a generic package that can be downlaod from the court. that is incorrect. we prepared a full defense package based on his ticket and how he answered our questions. He states that we have fake reviews on google, first off he has no basis to make that judgement as he does not know the users that posted the review. and more importantly EVERY SINGLE review is from a REAL PERSONS EXPERIENCE. As we already completed the services this person requested us to provide we cannot provide a refund.

• Initial Complaint

  Date:06/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called getdismissed.com to get information on their services and paid $108 over the phone this morning. Within a minute I received an email from them to follow steps online. While going through those steps, the last step was the agreement that I needed to sign electronically. I realized that the service is not what I am looking for so I called them and asked about who will write the declaration for my ticket. I did not sign the online form. The lady said it is computer generated from the form that I fill out online. I told that her this is not what I understood and wish to cancel. So for they had not done anything and it is within the hour of paying. She refuse to cancel. Clearly this business is misleading on the phone and hoping somebody won't catch it. I even sent them an email right away. Another note, the guy never told me that this is membership that I paying for. This company is a *****.

  

  Business Response

  Date: 06/29/2022

  Business Response /* (1000, 5, 2022/06/29) */ Customer read and agreed to all our terms by checking the boxes and we completed the defense package that the client agreed to. There are no refunds after work is completed. Consumer Response /* (3000, 7, 2022/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I personally called them before they started working on my case. And I even sent them email to let them know. They didn't finish the work until that night. They need to listen the their customer and understand if I don't want their service then they need not do the work and return money. I have all the proof of phone call and email messages. Business Response /* (4000, 9, 2022/07/02) */ The customer did not call prior to completion of the work. Again, customer read and agreed to all our terms by checking the boxes and we completed the defense package that the client agreed to. There are no refunds after work is completed. Consumer Response /* (4200, 11, 2022/07/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company is lying. I have phone records and email records showing that I called them and emailed them to cancel the order. They completed the work 12 hours after I had paid for it. This company doesn't care about anything. It is only $108 but the point is when I told them not to work on it. They refused on the phone. And still continue to work on my case. Why? Business Response /* (4000, 13, 2022/07/08) */ Again per our previous response the consumer hired us to complete her defense package and we did that per the terms of the agreement. She did not cancel prior to the completion of the package. Consumer Response /* (-5, 16, 2022/07/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I have proof of cancellation then bbb needs to help with this case Business Response /* (4000, 23, 2022/07/22) */ Again per our previous response the consumer hired us to complete her defense package and we did that per the terms of the agreement. She did not cancel prior to the completion of the package

• Initial Complaint

  Date:06/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a speeding ticket around March and started to use GetDismissed.com for their service. At the start, they were trying to convince me that there was a high likelihood of getting tickets dismissed, which is why I spent them. I sent their documents to the court and it didn't help at all. The court is asking me to still pay the full price and go to traffic school. Thinking backward, this was a scam to me. At this stage, I am still working with them given that I understood there are probabilities of not dismissing a ticket at all due to everyone's case is different. I have been actively working with them to get the free traffic school, which is part of the service they provided in case the ticket is not dismissed. They directed me to a website named******************************* and ensured me that the service will be free. I tried multiple times and talked with customer services multiple times to get the service. It was almost impossible and at the end, their customer service asked me to contact ******************* directly. This was crazy to me as this was part of their service not ********************** responsibilities. Now thinking backwards, this service is an overall scam.

  

  Business Response

  Date: 06/22/2022

  Business Response /* (1000, 5, 2022/06/08) */ The consumer engaged our services to provide her a trial by written declaration so that she can fight her traffic ticket. We did that and completed our services. As stated we are not the court, we do not decide on cases, only the court does. We only provide the consumer with an option to contest their ticket. No this is NOT a scam as we have been doing this for over 18 years and thousands of tickets have been dismissed. Yes the consumer has an option to take traffic school, we provided her that option via ************************ Her issue is that they is not following the instructions properly and we instructed her to contact the traffic school for proper log in. She must do that and can take the course.