Business Profile

Tax Consultant

Federal Tax Law Group

Complaints

This profile includes complaints for Federal Tax Law Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

75 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I gave Federal Tax Law Group over $6,000 to help me. I submitted paperwork & have called, emailed for updates. I was told it can take 9 months to a year for resolution so I waited. I would have to chase down an agent for an update to be told consistently still waiting. After 2 years of waiting Im told by *** that the Federal Tax Law Group did not ask to negotiate or reduce taxes at all but asked for penalty fines to be removed only! That is not what they told me when I signed up. They also told me to not pay & wait! Now I am in worse shape! I owe thousands more in penalties now. They should be shut down & I want a refund.
Business Response
Date: 06/09/2025
Dear Christina, Thank you for taking the time to share your concerns.
At Federal Tax Law Group, our goal is always to advocate for the best possible outcome for our clients. We sincerely regret if there was any misunderstanding regarding the scope of our services or the strategy used in your case. While some resolutions with the IRS can indeed take time due to their processing delays, you should never feel left in the dark or misled about the actions being taken on your behalf. Please reach out to our Client Services team directly at 800-881-7659. We appreciate the opportunity to make things right. Thank you
Customer Answer
Date: 06/10/2025

Complaint: 23418574

I am rejecting this response because:this is an automatic generated response from their company & exact words put on bad google review response. I do not believe their vague blanket statement. I was told by their representative 9/2023 that they would negotiate to reduce my delinquency & could then pay possibly a quarter of what was owed. They paperwork received by IRS 2/2025 was requested to remove penalty fees. I accrued majority of those fees from waiting on them for so very long. They told me not to pay IRS at initial conversation & so I listened to them. I regret that deeply as I would not have so much penalty fees now. I don’t know what I’m going to do. This company likes to fraudulently lead customers on with their vague legalese

Sincerely,

Christina Lanzieri
Business Response
Date: 06/20/2025
Dear Christina, We are glad that the initial concern has been resolved. We appreciate you taking the time to speak with us today, and we remain committed to assisting you in reaching a successful resolution with the IRS. Thank you so much
Initial Complaint
Date:05/14/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 14, 2024 I hired and prepaid Federal Tax Law Group to file multiple years of my back taxes, negotiate with the *** to lower the amount I would be required to pay back, and prepare and file the then current 2023 tax year. October 2024, I got a letter from the State of Utah stating they had not received the 2023 State tax filings. When I spoke with Federal Tax Law Group about the lack of State tax filings, they stated in disbelief, "they didn't know why the state is sending me that notice and that both State and Federal tax returns had been filed, but would look into it." Last week, 5/7/2025, I go to pay my monthly installation payment for the Federal back taxes I owe, and was then informed that they had not received my 2023 Federal Tax Return, but that an extension was filed. Due to this lack of completion, my installment plan, all of the hard work of the employees of this company, and the almost $10,000 I paid Federal Tax Law Group will soon be null and void.I have tried to contact someone, anyone to find out how to resolve this and I have not received any word, not an email, phone call, text message, nothing.I must be contacted by this company as soon as possible, so they can finished the agreed job that was paid for.
Business Response
Date: 05/14/2025
Thank you for sharing your concerns with **** take them seriously and are here to help.
Your case with Federal Tax Law Group began in 2023. During that time, we successfully negotiated a resolution with the **** including a reduced balance. This outcome was reviewed with you before your case was formally closed.
All Federal and State tax returns from 2017 through 2023 were properly prepared and submitted. We understand you've received notices from the *** and the State of ****, and we are available to review those with you to ensure everything is in order.
We sincerely apologize for any delays in communication. While your case was closed following completion of services, we take your concerns seriously. A team member will reach out promptly to address this matter.
If you need immediate assistance, please contact us at **************.

Customer Answer
Date: 05/20/2025

Complaint: 23327103

I am rejecting this response because:

Sincerely,

***** ****
Business Response
Date: 05/20/2025
Dear *****,
Please call our office at your earliest convenience so that we can resolve any issues. We take this very seriously and would like to speak with you directly. You can reach us at **************.
Thank you very much
Initial Complaint
Date:05/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid them the initial $650 to start looking into my IRS issues. They never told me what they were going to do all they said they were going to do is fix the problem and they wanted to charge me $3,000 to file back taxes. All they want is your money they're not there to help you. They haven't called or reached out and I just feel like this is a scam.
Business Response
Date: 05/12/2025
Hello *******, Please contact us at your earliest convenience by calling ************, so we can address your concerns directly and work toward a resolution that meets your expectations.
Thank you again for your feedback
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spoke with a representative on March 19 who billed $650 (over 4 payments) to collect my IRS information that I already provided. Once they received my tax information from the ***, he set me up with a compliance manager. The manager missed our first appointment entirely, then was 1 hour late on the second appointment. He was incredibly inappropriate and condescending, giving advice and asking rhetorical questions about my family and living situation. When I pointed out that I only wanted tax advice, he stated he "was afraid" to continue with the conversation because I may get upset. He quoted an fee to continue with the case and set up an appointment for the following week, which he again missed. I contacted the initial representative to voice my disappointment and did not receive any response.
Business Response
Date: 05/07/2025
Thank you for bringing this to our attention. Please accept our sincere apologies for the experience youve described. This is not reflective of the service we strive to provide, and we take your concerns very seriously.
To properly assess your situation and recommend the best next steps, our team does need to ask some questions regarding your financial and family circumstances. These questions are intended solely to help us offer accurate, personalized guidance and are never meant to cause discomfort.
We would greatly appreciate the opportunity to make things right. Please contact us at your earliest convenience by calling ************, so we can address your concerns directly and work toward a resolution that meets your expectations.
Thank you again for your feedback. We hope to restore your confidence in our services.
Customer Answer
Date: 05/11/2025

Complaint: 23295287

I am rejecting this response because:
The company did not "ask questions" in order to assess my situation. ******* **** gave deeply personal and judgmental opinions of my life, asking rhetorical questions about my marriage. When I redirected him to questions on taxes, which is why I contacted the company in the first place, he stated twice that he was "afraid to tell me." In the end, he really didn't even have an opinion or strategy. He was unprofessional, sexist, and belittling of me. He also, as I stated earlier, missed our first appointment, was an hour late for our second (when I pointed this out, he said "oh well, no harm, no foul" and offered no apology) and didn't contact me for our third scheduled appointment at all. Complete and utter insulting waste of time and money. I would like a full refund.

Sincerely,

***** *********
Business Response
Date: 05/19/2025
Hello *****,
Were sorry to hear about your experience and take your concerns seriously. Please call us at ************ so we can address this directly and work toward a resolution. Thank you
Customer Answer
Date: 05/21/2025

Complaint: 23295287

I am rejecting this response because:

I already called and left a voicemail wwith Resolution Specialist on May 19. I have not received a call back.

Sincerely,

***** *********
Business Response
Date: 05/28/2025
We are working with this client directly to resolve any issues. Thank you
Initial Complaint
Date:04/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11-14-2024 enrolled for tax help.Reffered me to Credee for payment of $2800. They sent me one tax dispute form and allegedly filed it for me. 6 months later after not hearing a thing from them and they never replying to emails I finally got a B S response saying IRS going over ***** taxes. I waiting until last week. Again no reply from company. I called *** they said I owe no money and never did. No record. So Im out $918 dollars for what I believe is a fraud. Again no response from company. Called Credee for cancellation and they told me they have to hear from the company and they claim they cant get ahold of them either. They work Together..I would like a refund for the funds they took to do absolutely nothing
Business Response
Date: 04/22/2025
Thank you for reaching out and sharing your concerns.
We want to clarify that your ******** tax years are currently under active audit by the **** While this process temporarily limits the steps we can take toward final resolution, our team continues to represent your interests by maintaining protections and responding to any preliminary findings as needed.
We understand how frustrating delays can be during an IRS audit. Please rest assured that we are actively monitoring your case and will resume full resolution efforts as soon as the *** finalizes its review. At that time, well be prepared to challenge any inaccurate findings and negotiate an appropriate outcome on your behalf.
We remain committed to supporting you through every stage of this process. If you have any questions or would like a detailed status update, we welcome you to contact our client services team at ************.
Customer Answer
Date: 04/22/2025

Complaint: 23232300

I am rejecting this response because:
I spoke with the *** on the phone they have no record for the last five years that there is any issues taxes. Only after i submitted a complaint have I got response from this company They dont even have my correct email which was changed via telephone over 6 months ago. Want account closed. This is a scam

Sincerely,

****** *****
Business Response
Date: 04/30/2025
Dear ******, We are working towards resolving your concerns, please call us at ************. Thank you so much.
Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid 700 to the company to pull my past tax reporting so i can file my back taxes and they were going to help me settle my debt. I heard from **** 1 time to set up a appointment to go over what i needed to file. They never called for the appointment. i have sent emails and called i even called the number **** gave me which is now disconnected.They should be put out of business.i want my money back
Business Response
Date: 04/23/2025
Hello ***, Please contact our customer service department at ************ for assistance in resolving any issue. Thank you so much
Customer Answer
Date: 04/23/2025

Complaint: ******** Response Rejection

I am formally rejecting the companys response due to its inaccuracy, lack of accountability, and continued failure to provide timely and honest communication.

***** contacted me yesterday and stated it would take 45 weeks to receive a responsecompletely ignoring the fact that I had already spoken with him two weeks prior and had scheduled an appointment, which no one followed through on. Despite my repeated effortscalling the office, leaving voicemails, emailing, and even calling the personal number providedI received no communication until the BBB got involved. Only then did the company finally respond, and conveniently updated my contact information.

I then received an email from another representative claiming I hadnt filed my taxeswhich is exactly why I contacted them in the first place. The lack of internal coordination and disregard for my time is completely unacceptable.

In this economy, every dollar matters. People work hard for their money, and they deserve honest servicenot games, delays, or excuses. I did not pay this company to be ignored, misled, or dismissed. I came to resolve a tax matternot to chase down basic communication or be treated like an inconvenience.

To make matters worse, the only reason I got any response at all was because the BBB reached out. Even then, the companys timeline and statements were inconsistentthey initially claimed the audit was completed, then reversed course, as if it had just been finalized. If you cant keep your story straight, how can anyone trust your services?

At this point, based on the complete lack of professionalism, the broken promises, and the dishonest handling of my case, I am demanding a full refund. I do not trust this company to do anything they claim, and I will not continue doing business with an organization that cannot operate with integrity.

Furthermore, Ive seen reviews alleging this company pays to have negative feedback removed. That only adds to the growing list of reasons Im holding them fully accountable.

This is not just a complaint about poor servicethis is about ethics, transparency, and respect for paying clients. I expect a full refund and an end to this mismanagement.

Sincerely,
*** *********

Customer Answer
Date: 04/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Complaint ******** has been resolved with Federal Tax law group. Please close complaint and **** private. Thank you
Sincerely,

*** *********
Initial Complaint
Date:04/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I engaged this companys services to assist with negotiating IRS back taxes, including penalties and interest. To date, I have paid over 90% of the substantial $5,000 fee charged, yet after nine months, there has been no measurable progress on my case.Despite numerous follow-ups, Ive received only vague explanations and shifting accountability, with no concrete results delivered. The lack of communication has now escalated to complete silence my emails and messages are being ignored, with the exception of the billing department, which continues to request the remaining balance.Throughout this process, my case has been passed among multiple representatives initially **** **********, followed by ****** *****, ****** *********, ************** and others none of whom have provided any meaningful resolution. This constant handoff has only contributed to the confusion and *********** is deeply concerning and disappointing to experience such disregard for a clients time, money, and trust. I expect immediate clarification on the status of my case and a justification for the lack of progress. At this stage, failure to resolve this matter promptly will leave me no choice but to consider filing a formal complaint with appropriate regulatory authorities and seeking legal counsel.This situation is unacceptable.
Business Response
Date: 04/18/2025
Thank you for your message. We take your concerns seriously and want to provide a clear update regarding your case.
As noted in previous communications and confirmed by several members of our team, your bankruptcy filing during our negotiations with the *** has placed a temporary hold on all resolution activity. The *** does not permit any negotiation while a bankruptcy is pending. Therefore, we are unable to proceed until the bankruptcy is officially finalized. Please be advised that your *** balance will remain after the bankruptcy, and we are prepared to continue working toward a resolution as soon as we are permitted to do so.
We are actively monitoring your case and have requested that you provide documentation confirming the conclusion of your bankruptcy. Once that documentation is received and the *** confirms the bankruptcy hold has been lifted, we will be ready to move forward.
Should you have any questions or need to provide updates, please contact us directly. Our team is available at ************.
Customer Answer
Date: 04/23/2025

Complaint: 23219627

I am rejecting this response because:
Back taxes are not dischargeable after chapter 7 bankruptcy, therefore filing for it doesn't constitute a reason for stalling the case. Negligence and lack of communication from the company has been present even before filing for bankruptcy, this was just another excuse. I sent the discharge documents to them and they have failed to respond or acknowledge they received it.

Sincerely,

******* *******
Business Response
Date: 04/30/2025
Dear *******, We are continuing to work towards resolving your concerns, please call us at ************, thank you.
Customer Answer
Date: 04/30/2025

Complaint: 23219627

I am rejecting this response because:
Calling your office has not resolved anything on the past. ***** called me today and she promise to resolve the situation. However, words are not solutions, only actions speak for itself. I will wait for tangible, measurable results.

Sincerely,

******* *******
Customer Answer
Date: 06/04/2025

Complaint: ********

I am rejecting this response because:
Complaint: ******** has not reached a satisfactory resolution. I ma still waiting for results, they only play around with evasive answers and shuffling the responsibility from one person to the other inside their company. How do I add the current status to the complaint?

Sincerely,

******* *******
Business Response
Date: 06/09/2025
Mr. ******** recent comments misrepresent the facts of his case and the efforts made by our team. We have provided, on multiple occasions, the exact documentation and information he continues to request, including a detailed timeline of all actions taken on his behalf, the full IRS compliance report reflecting his current balance, the penalty abatement request as submitted to the **** and the official IRS confirmation of his finalized installment agreement.
These materials were sent directly to Mr. ******* via email and discussed during prior correspondence. Despite our consistent communication and fulfillment of all contracted services, he continues to disregard the information provided and repeat claims that are not supported by the record. Thank you
Customer Answer
Date: 06/11/2025

Complaint: 23219627

I am rejecting this response because:
The documents and information they have sent do not prive they are actively working in my case. They keep sending reports from the *** that I could have obtained myself without paying this company almost $5,000
I hired them to negotiate a reduction of my tax liability with the *** and as off today, after a full year, there has not been any reductions on my debt AZ a result of the negotiate simply because there has not been any.
The company only processed a payment plan with the *** but U don't know the amount I owe and how many months the installment agreement is for.
The company keeps lying and making false representations of their activities.
Bottom line is that they have not done anything at all to reduce my debt with the IRS

Sincerely,

******* *******
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: 3/15/24 I hired them to do my taxes for last year which they finished and never submitted to the ***. They were also supposed to negotiate my tax balance with the *** which they never did. They were supposed to look at my previous years and never did. I have sent them many emails with no response. When I do talk to them, they never give me a timeframe of when anything will get done, and leave me hanging. I have tried repeted times on communication and nothing.
Business Response
Date: 04/03/2025
Thank you for your feedbackyour concerns are important to us.
Please call client services anytime at ************.
Customer Answer
Date: 04/04/2025

Complaint: 23139681

I am rejecting this response because:
I have emailed them on several occasions asking for an update with no response on March 18 and 25th When I have gotten on the phone with them before they tell me that they are still in the process which has been a year. I want a written email on when it will be resolved not to get on the phone and hear the same thing.

***** Gibbens <********************************************>
Tue, Mar 18, 11:28?AM

to *******, ***

I have not heard anything about my case in quite a while, I spoke to another tax / legal attorney recently who told me that there is no way that this should have taken this long. Last I heard anything you were waiting to submit my 2022 which I went and had done by someone else and ready to file them.

I would like to know when I will hear about resolution to my tax situation. Please let me know if I need to provide anything else since I have not heard from you.

Sincerely,

***** *******
Business Response
Date: 04/11/2025
Thank you for bringing your concerns to our attention. We understand the importance of timely communication and remain committed to completing every tax return as quickly and accurately as possible. Please note that in some cases, the process may take longer depending on the complexity of the situation.
If you have any additional questions or would like further clarification, feel free to contact us at 800-881-7659were happy to assist you.
Customer Answer
Date: 04/21/2025

Complaint: 23139681

I am rejecting this response because:
This has been going on for more than a year. There has been similar complaints from other customers. I had to get someone else to do my 2024 and 2020. I ended up paying off one of my tax bill as I got a better from the irs

Sincerely,

***** *******
Initial Complaint
Date:03/24/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We enlisted Federal Tax Group to help us with reducing the taxes we owed to the Federal Government because I was shaded by our Financial Advisor. We paid an initial $650 to retain and then another $3995. Our thought was it was definitely cheaper than having to pay $25,000 in taxes for a 401 K that was taken early. One last communication with them was on 12/03/2024. At that time we were told they were working on a reduction all the while we still have to pay an ascending scheduled payment plan to the Government.
Business Response
Date: 03/25/2025
Thank you for your feedbackyour concerns are important to us.
Were currently working on a penalty abatement request to help lower your IRS balance and are glad you were able to speak with your case worker yesterday for an update.
If you have any further questions or need assistance, please dont hesitate to call us anytime at ************.
Initial Complaint
Date:03/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid Federal Tax Law Group ****** dollars to get my tax problem resolved with *** 11 months ago.Nothing has been fixed.I also found out from the *** there was another year that they need my taxes and Federal Law was not even a whare this need to be taken care.I have now asked for a refund and I can't get anyone to talk to me.Very disappointed in this company.Wish I would have gone another direction.
Business Response
Date: 03/04/2025
Hello *****,

Upon review of your case, we have noted that you and the team have been discussing the required tax return since the *** initially requested it in January.

While we always strive to expedite *** negotiations, unfortunately, the finalization of any resolution can take some time. With your cooperation and assistance, we can ensure that these negotiations are resolved more quickly.

Please call our team and ask for our Resolution Specialist at ************. Thank you.

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Federal Tax Law Group is BBB Accredited.