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Business Profile

Laundry Equipment

Chet's Appliance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Speed Queen washing machine on July 12, 2023 for $2,449 from Chets Appliances. Chets Appliances installed the machine, and we had an issue with the machine shaking during the cycle. We called Chets appliances a few days after installation, and they sent out a technician to repair. The original installers left on the shipping bracket. We had an issue with the machine flooding since then, and now the machine is smoking. We called SpeedQueen for the service on June 5, 2024 and they said we had to find a technician to repair the damages. We were able to hire ******* from Vets appliances to view the machine on June 10, 2024. ******* opened it up and said the machine is completely compromised due to the damage originally done by improper installation from Chets Appliances, he sent pictures and an explanation to SpeedQueen. My Husband, myself, and ******* have all tried contacting Chets appliances on several occasions, and they closed their business, so they wont answer their phone. We have also been trying to get SpeedQueen to assist us in this via phone call, every other day since June 5th, and they also will say they will call us back and they never do. We live in a remote area with not a lot of resources, and I have a family of 5. This is very difficult for me.

Chet's Appliance is NOT a BBB Accredited Business.

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