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Business Profile

Online Retailer

Ankle Biters Kids

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order through this businesses website back in October of 2022. Ive been communicating with the seller for over 2 years now and they still refuse to send me my order or atleast reimburse me. I spoke with the seller on there instagram page February of this year and they agreed to ship me the items they never sent me from 2022, but now they stopped replying to my messages and will not send me anything. The seller has admitted to fault and still will NOT do anything on there end. The amount was for 2 baby swaddles in total for *****USD.

  • Initial Complaint

    Date:01/31/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item from this business in June of 2022. I have sent multiple emails, messages, and tried to contact them wanting a refund. This was after waiting for months as she was saying she was backed up. I received no response, no product, and no refund. Website has seemed to also be taken down.

  • Initial Complaint

    Date:11/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a product(a bat baby wrap) from this company on 7/29/2022 I first contacted the company when I didn't receive the product, on 10/19/2022 to try to see if there was a delay or if I could get my money back.Since then I have contacted them multiple times to try to at least get my money back, considering I knew I wasn't going to get the item I paid for, with no response through email, their contact link on their website, and their store page on Instagram.I have yet to get a response from them whatsoever, and I've seen maybe fifty or more other people complain about this same thing, saying they ordered all the way back in ******************************************************** give them the products they paid for. At this point, this woman is taking everyone's money and not giving refunds, responding to customer complaints, or taking down the links to her website.If it was just me that was effected, I wouldn't be contacting you guys, but so many people are throwing HUNDREDS of dollars away on products they aren't going to receive from a business owner who has better things to do than properly run that business and be fair to her customers. She's getting that money and not even trying to give it back.. this isn't right, and something needs to be done. I've tried giving her the benefit of doubt and seeing of she will contact me back, giving her MONTHS to reply, and she refuses, so I'm contacting you guys to try to fix this. This was money that I could have used to buy my children things they needed, as I was pregnant when I ordered it, and ordered it in more than enough time to get to me before my daughter was born(it was supposed to only take 8 weeks to be done and delivered)

  • Initial Complaint

    Date:03/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a swaddle for my own baby expected early winter in 2023 in June 24, 2022 after having purchasing gifts for friends from you in 2020.
    I thought there would be ample time to receive a package in time for my babies arrival.
    I saw you post several times online that orders were delayed but still coming. I reached out many times via email, dms on fb and instagram and comments on social media with my order details and got zero response.
    This is very disappointing and I requested a refund many times. I had hopes you would pull through after your updates on social media in September of 2022 so I did not dispute charges and now it is too late to do so with my bank.
    You owe a lot of customers their money back.

  • Initial Complaint

    Date:03/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from this company. One month after the order, I received an email stating that they were behind and it would be 8 weeks. It's been nearly one year now. I have not received a product or a refund. I have tried contacting the company numerous times via email and social media, without a response.

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from this business over a year ago, and was patient with shipping. The last communication I had from this business was last January/February, so a little under a year ago, in which they said they thought they fulfilled the order, and they would..it has not happened. My products were never shipped to me, the baby they're for is too big for the items now, and I did not receive a refund. This company has many similar complaints, and the bottom line is they are taking money and delivering nothing, aka theft.

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A relative purchased a swaddle for my baby shower back in July 2022. As of October, I still hadn't received it so I reached out to the company. I did not receive a response. It is now January and still nothing -- no swaddle (which I don't even want anymore because it wouldn't fit) and no response. The seller is always posting on social media about how she is behind on orders and trying to catch up with production and replying to messages, but I think it's a scam. It's time to shut down this business since the seller clearly can't handle it, yet keeps taking people's money.

  • Initial Complaint

    Date:12/07/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase made 7/1/2022.
    $70 for 2 swaddles.
    Company stated 8-12 weeks for production and shipping.
    Items should’ve been completed and shipped no later than 9/30/2022.
    I’ve reached out countless times via social media and email to cancel.
    I’ve reached out to ****** to help with a dispute, they said because of when the invoice was made they can’t help.
    Order number ****

  • Initial Complaint

    Date:12/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug 10th I placed an order for a baby swaddle blanket, Halloween themed. Order # 4094, total cost $49.68.
    I sent an email Sep 23rd requesting a status updated for my order.
    In Oct, I attempted to "chat" with Anklebiterkids.com 4 times for a status update with no response.
    In Nov, I sent another email requesting an update or a refund.
    With still no response I requested a refund, again, today, 12/3/22, and decided to file this compliant.
    I am not someone who files a compliant, especially against a small business, but with no response from the business after multiple attempts I felt it was necessary.

    Thank you,
    Melissa

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two separate orders online and never received anything. I spent over $70.00 on two baby swaddles that look like a bat. I made one order in July and one order in August. On the website it says, "All Bat Blankets will be handmade and shipped out during the next 1-2 weeks". In September I received an email saying that my orders were about to be sent out, and that I would receive another email with shipping information, I never did and i suspect that this first email was a automated email. I have tried contacting the seller on Facebook, through her website, and through TikTok. I have also sent multiple emails and at one point was sending an email every single day to either get a refund or to figure out where my order was. The seller has not reached out to me or said anything about my order no matter how many times I have reached out.

Ankle Biters Kids is NOT a BBB Accredited Business.

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