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Business Profile

Online Retailer

Ankle Biters Kids

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from this company December 2021, I have reached out to company multiple times and have not heard back except for once 6 months ago saying my order would be going out within 2 weeks. My order never came and I have asked for a refund multiple times and have not heard anything back from, have not received my items, and have not received a refund.

  • Initial Complaint

    Date:10/25/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a swaddle as a gift on February 10, 2022. I received an order confirmation and a note stating it would be approx. 6-8 weeks before it shipped. I waited 8 weeks and, having not seen a shipping notice or anything further, reached out to the company. I received an email from ****** ******** stating it would be another 6-8 weeks, but they were happy to "resize" if necessary. With no product being received, I reached out in August, September, and October to request a refund, both via email and by Facebook Messenger. I did not receive a response.

  • Initial Complaint

    Date:10/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from them in July. Recorded an email stating they had varying shipping dates due to being back ordered. After several months decided to just ask for a refund but was then notified they don’t provide refund for orders more than 30 days old which is not any where in the description on their website.

  • Initial Complaint

    Date:10/17/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted 2 orders in February . It said there would be an 8 week turn around time . I received one order June 26 and never received the second one . I had to dispute the charge for the second item . The 1 order I did receive has a hole in the swaddle . I reached out to the owner several times . Finally got ahold of her and she said she would send me a new swaddle and never did .

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a swaddle on June 19th 2022 and received a confirmation email and order number but the item was never shipped. The baby I ordered it for wasn't even born yet when I ordered it, now he's two big for it. I sent multiple emails asking when my item would be shipped and never got a response. The website says it take 8 weeks to ship but it's been four months.

  • Initial Complaint

    Date:10/03/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from anklebiterkids, a newborn-3 month sized, hot pink baby bat swaddle. Have emailed multiple times and messaged on instagram account when my product will be shipped. I placed order on 7/28/2022, no item has been shipped yet, no response from the company either. They took the money with no product.

  • Initial Complaint

    Date:09/02/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 5.24.2022. By 8.20.2022, the order had not shipped, and there was no communication from the company (AnkleBitersKids) as to the product status. I emailed them twice, as well as sent two chats via their web portal and messaged them at their instagram page asking for an update or for a refund. They have not responded to any of the messages or my requests for a refund.

  • Initial Complaint

    Date:08/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed the order on march 24th, 2022. Order number is 3***. Received an email on April 22, 2022 that the production has been delayed and that I should receive the order by May 20th, 2022. The total was 34.98 USD. I ordered a custom baby swaddle. I still have not received the item. I have emailed the business and sent a message on Etsy since she also has a shop on there and was blocked. No emails received to address my complaint. I can no longer use the product anyways because the business has taken too long. I just want a refund and to warn people of this business since she is scamming people

  • Initial Complaint

    Date:08/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from anklebiterskids.com in March. Received an email saying my order would ship may 20th. I never received anything further. Have attempted to reach out to business multiple times for updates on order and progressing to requesting refund. I have not received a response back. Have emailed , sent char through website, and social medias. Order 3**7

Ankle Biters Kids is NOT a BBB Accredited Business.

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