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Business Profile

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Pure Pollination, LLC

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company in May, and payment was taken by the company. I still have not received the order and have contacted the company 3 times without response. Below are details of the order. I may be disputing the charge with my bank because this company may be fraudulent. I didn't notice this until now unfortunately, but no taxes were taken out like most companies charge.

    ORDER #72996
    Thank you for your purchase!
    Hi Christal, we're getting your order ready to be shipped. We will notify you when it has been sent.


    Order summary

    Wild Flower Heirloom Collection: Bee Happy Seed Kit × 6

    DISCOUNT (-$20.40)
    $101.94
    $81.54
    Subtotal $81.54
    Shipping $0.00
    Taxes $0.00
    Total $81.54 USD
    You saved $20.40

  • Initial Complaint

    Date:08/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 16, 2023, I ordered two sets of seeds from this company for a total of $42.28, giving my daughter's address for delivery since I would be out of town when they said I would receive the products. The package has not been delivered yet her or at my daughter's house. The link to customer service does not work and the company appears to be out of business or just not being responsible or honest. I would like a refund in total and if possible, I would like to see them punished. Thank you.

  • Initial Complaint

    Date:07/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May, 4th 2023 I purchased seeds from Pure Pollination in the amount of $26.99. To date I have received nothing. There is no phone number to call and I have emailed them twice, with no response from them.

  • Initial Complaint

    Date:06/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/28/23 I purchased Seeds in the amount of 78.96. This seller took my money and did not produce the product I ordered. To date, the seeds have not been delivered. After extensive research, I found: I placed order on 5/28/23. $78.96 cleared my bank on 5/31/23. Emailed Pure Pollination 5 times from 6/6/23-6/16/23 with no response back. FB Pm'd 2x with no response back. Called phn # listed online (866) 271-1992 and received message "number is currently not setup to receive calls". Checked website: Mssg stating "Coming soon, enter email to get notified when we launch". Checked address online and with Colorado Sec of State: there are 3 addresses listed for this business (Owner name: Jeremy Wetch- Article of Organization # 20171689373). 125 Main Ave, Akron, CO was at one time listed to a business named Ruby's Floral & Gift (970) 345-2922. I called that # too....rcvd mssg that call couldn't be completed as party is temporarily unavailable. When I checked the records and Articles of Organization with CO, a bunch of reports were listed and it looks like Pure Pollination last filed back in 2022. Their last FB posts were dated 12/5/2021. So they are STILL taking people's money but appears to be not doing business any longer or not responding to buyers requests for product delivery or refunds.

  • Initial Complaint

    Date:06/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email on May 4 (attached) confirming my order for seeds for $31.49.
    I have never received the seeds and have attempted to contact company several times with no resolution.
    I have not gotten the seeds or the refund and no response to my emails. The email I used was [email protected] for this.
    My phone number is 757-812-0610.
    I hope I can get a resolution.
    Thank you.

  • Initial Complaint

    Date:06/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER #72845

    Ordered May 7th 2023. I have been charged. I have not received my order, I emailed them on May 16th with no reply. I later submitted a contact form via their website with no reply. I then messaged their account on instagram with no reply. I would like the order shipped immediately if they have the items. If it cant be shipped in 24hrs. I want a refund of my $84.00

  • Initial Complaint

    Date:06/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product on may 7th never received product. Sent email about not receiving the product. No response now it is June 1 st

  • Initial Complaint

    Date:05/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed Order #72791 on May 4th, upon completion of my order they stated the product would be shipped in 4-7 days. This is now May 31st. I have emailed their support 5 times on multiple days requesting either a refund or an ETA on when my purchase would be sent. They have yet to respond to any of my correspondences. They do not have a contact phone number only an address. What can I do? I will write a letter and mail out my complaint as well but I fear this business is now purely collecting money and not sending customers any product. Highly disappointed.

  • Initial Complaint

    Date:05/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was confirmed on May 10th 2023.
    I paid 29.99 for the seed packet which already posted to my American Express bill.
    The telephone number on the charge on the American Express bill goes to a medical alert advertisement which leads me to think this is a SCAM.
    I have emailed them several times with no response at all.
    There is no tracking number and no way to track this order.
    The order number with Pure Pollination is #72921.
    Tom Geraghty
    845-642-5199

  • Initial Complaint

    Date:05/19/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a variety of vegetable seeds and paid via credit card on 5/8/23. Order number 72880. The order was to be received within 4-7 business days. When they had not arrived after the 7 days, I reached out to Pure Pollination via their "support" and received no response. I sent a second request asking them to cancel the order and refund my money. I finally reached out to my credit card company since I received no response from Pure Pollination. At this point I just want my money refunded back to my credit card.

Pure Pollination, LLC is NOT a BBB Accredited Business.

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