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Business Profile

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Pure Pollination, LLC

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had placed an order with pure pollination order number 71269 March 11th 23. My order consisted of one tomato eight variety and 2-7,000 heirloom herb seeds 12 variety. I received the tomato seeds but I only received one of the herb seeds I am asking where is the other 7,000 heirloom herb seeds 12 variety. My order was placed March 11th 2023 I have sent emails but I can't seem to get any reply from Pure pollination. The total amount was $52.92

  • Initial Complaint

    Date:01/05/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed online order. Received the wrong item. Contacted customer service via email provided on website with no response. Sent second email. No response. Filled out "contact us" form on website. Still no response. No phone number to call. Unable to reach anyone to exchange item sent for correct item ordered.

    Business Response

    Date: 02/01/2023

    I will look up her order as soon as I am finished sending this email.  Then I will contact our billing department to get her a full refund as well as send the order out today.  Hopefully resolving this issue.  Thank you again and we are sorry for our ignorance of this matter.  I assure you that was not our intention at all. We take pride in our customer service, and strive to make everyone satisfied.


                                                                                                     Thank You
                                                                                                     Melissa G***** asst manager
                                                                                                     Pure Pollination

Pure Pollination, LLC is NOT a BBB Accredited Business.

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