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Average of 22 Customer Reviews
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Review fromDiane B
Date: 04/30/2024
5 starsDiane B
Date: 04/30/2024
Sonsio provided us with prompt and ******-free service! We're so glad that we bought the policy when we purchased our car.
Sonsio LLC
Date: 05/06/2024
Thanks for the feedback on your experience with our company. We sincerely appreciate your insight because it helps us build a better customer experience. We are always happy to hear when this process goes smoothly and works for everyone!Review fromWalter G
Date: 04/13/2024
1 starWalter G
Date: 04/13/2024
I bought the road hazard warranty with simple tire. two weeks of having the tires on my truck, I had a object slice my tire on the side of the tire on the freeway. I took photos as required buy the claims rep. I also bought a new tire from another company in the mean time to get my truck back on the road. I am asking for a new tire to replace the damaged new tire. The warranty rep. ****************************** will not honor me a new tire until I come up with the receipt of the tire witch I purchased from the other company. I told ****** I would like a new tire not a reimbursement for the tire I purchased from the other company. She told me she can not do any thing with out the receipt of the tire I purchased. Why is that ? regardless of my purchased with the other company, Sonsio should honor the warranty I purchased with them and send me a new tire. I don't understand why I have jump through hoops to get what I paid for, A warranty for all four tires.Sonsio LLC
Date: 05/06/2024
We have advised the customer that we are willing to work with them on the claim and that it is eligible for coverage given what information has been verified from the provided pictures but with the customer being in the second ******** period of coverage we are not able to send them a new tire. That option is only available to customers in the first 12-month period where the reimbursement amount is not prorated. The customer was advised that we are able to reimburse them the eligible prorated amount after they have purchased their replacement tire, as per the Terms & Conditions of the Program.Review fromJohn L
Date: 02/15/2024
1 starJohn L
Date: 02/15/2024
I leased a new Audi 3 months ago and purchased tire insurance protection. In January I got two flat tires simultaneously from hitting a pothole in **************. The car was towed to a local garage and I paid $1,000 to replace the tires. I took pictures of the damaged tires as best I could but clearly not sufficient for Sonsio who nickled and dimed me based on their stringent requirements for damaged tire photos. It is not practical for me to hold on to the damaged tires until I get their pristine photos. I was told by the dealer that they would take care of everything including paying the garage. They certainly did not and I have now wasted time and money chasing reimbursement. I submitted the paid invoice. Did they really think I was trying to scam them by paying a service station $1,000 for new tires on a car three months old? Don't buy their "protection"Sonsio LLC
Date: 02/16/2024
We appreciate you reaching out, ****. We understand your frustration and we consistently strive to ensure that our customers have a clear understanding of the services they are purchasing. Your feedback is valuable as it helps us ensuring the accurate representation of our products and services during the sales process.
At this time, the claims you initiated on 2/1/2024 are still open and pending in our system. Based on our records, the representative you spoke to went over what is needed for the claims and sent you an email containing that information and what your options are for having the information verified. The photos that you provided thus far only show one tire and they dont allow for us to confirm required information as specified within the terms and conditions of the Contract, such as road hazard damage and tread depth measurement. We will have someone reach out to you to discuss this with you further, hopefully we are able to work together (with you and/or the garage) to get the verification we need to finalize the claims.
Sonsio LLC
Date: 02/19/2024
****, it looks like we were able to get in contact with you and work with the garage you visited to get the information we needed in order to approve your claim. Hopefully you are satisfied with the outcome of your experience. If there is anything else we can do to help, don't hesitate to let us know.Review fromlisa r
Date: 10/19/2023
5 starslisa r
Date: 10/19/2023
bought a "ding" plan when I purchased my new car. When I had pebble/stone thrown by truck that chipped my windshield, Safelight was dispatched to my home for repair.Sonsio LLC
Date: 10/30/2023
Thanks for the feedback. We are always happy to hear when everything goes smoothly and our customers are happy with their experience!Review fromRay V
Date: 08/24/2023
5 starsRay V
Date: 08/24/2023
Sonsio customer support agent was very helpful from the get go. He pointed me to the closest windshield repair shop and handled my claim rather quick. The only problem I encountered was that Safelite would not repair the crack on my windshield because it was larger that a quarter; they wanted to replace the whole windshield. I didn't want to replace the whole windshield when the crack had happened on the passenger side bottom right corner, so I ended up fixing the crack myself with a repair kit.Sonsio did very good, but Safelite did not.Sonsio LLC
Date: 10/12/2023
Thanks for the feedback on your experience with our company. We sincerely appreciate your insight because it helps us build a better customer experience. We are always happy to hear when this process goes smoothly and works for everyone!Review fromJason W
Date: 06/06/2023
5 starsJason W
Date: 06/06/2023
It took a little while, but was able to get my car repainted and it looks great!Sonsio LLC
Date: 10/12/2023
Thanks for the feedback on your experience with our company. We sincerely appreciate your insight because it helps us build a better customer experience. We are always happy to hear when this process goes smoothly and works for everyone!Review fromL. T.
Date: 12/08/2022
1 starL. T.
Date: 12/08/2022
They denied my claims that occurred within the warranty period. I will never use them again.Sonsio LLC
Date: 12/21/2022
We reached out to the customer, ****, and gave her an additional day (above and beyond the initial period) to submit the required invoices. We did not receive any information from the customer, so the claim is still denied. We require documentation of proof in order to approve claims, as per the ****************** outlined in our programs. If these terms are not met, we cannot approve the claim.L. T.
Date: 12/21/2022
Sonsio's comment refers to a second claim for $20, which is a waste of my time to file. My BBB complaint is referring to the first tire that warranted replacement according to ******* which Sonsio denied to even allow me to file a claim.Sonsio LLC
Date: 12/27/2022
After further review, the customer had a tire repaired on 8/26/2022 at an out-of-network facility. The customer then took the vehicle to the ****** dealership for a tire rotation, which is when the ****** dealer found the repair was done in the shoulder of the tire (an improper repair). The customer then tried to file a claim for the replacement of that tire. She was informed that we would not be able to cover the replacement of the tire since it was being replaced due to an improper repair.L. T.
Date: 12/27/2022
First of all, if a shoulder repair isn't the industry standard, how am I to know that as a person who doesn't work in the industry? Secondly, if the location of that road hazard warranted a replacement tire instead of a repair, shouldn't we be replacing that tire under my Sonsio warranty? A Sonsio representative told me I could take the vehicle to an out-of-network facility because I was out of state and the local dealership could not see me for three days. As this was my only vehicle, which was used daily for highway driving, I was obligated to handle the situation quickly for safety reasons. I took the car to a reputable establishment that has been in business for forty-three years. As best I can tell, I did my part to comply with Sonsio's requirements. To circle back to my second point, your comment states you won't cover the replacement of the tire since it's being replaced due to an improper repair. That's not true. It should be replaced because there was a s**** in the shoulder, which happened during the warranty period.Review fromNancy P
Date: 11/01/2022
5 starsNancy P
Date: 11/01/2022
i bought a "ding" plan when I purchased my new car. When I had pebble/stone thrown by truck that chipped my windshield, Safelight was dispatched to my home for repair. 2018 Car is 4 yrs old and while still under warranty of plan, has accumulated SEVERAL dings. I called number on plan card, was immediately helped by ********** He set up appointment for me to have fixed at dealership. Dropped off, given time frame of completion. Picked up at designated time. Whomever was the local repair agent did a FANTASTIC job. Took "before" pictures to compared with completed work. Can't find the dings. Oct. 2022 The whole process from ********** to completed work was hassle free. Would highly recommend service, since everyday mishaps occur on our vehicles.Sonsio LLC
Date: 12/21/2022
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience. We always do our best to follow and enforce the requirements and rules set forth for the program, and we are always happy to hear when this process goes smoothly and works for everyone!Review fromJim D
Date: 10/07/2022
5 starsJim D
Date: 10/07/2022
Worked with ******. He was so helpful. The work was excellent and I am very pleased with how you handle your businessSonsio LLC
Date: 10/27/2022
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience. We always do our best to follow and enforce the requirements and rules set forth for the program, and we are always happy to hear when this process goes smoothly and works for everyone!Review fromGregory S
Date: 09/14/2022
5 starsGregory S
Date: 09/14/2022
I had a door ding in my new Macan. I worked with Ken who was fantastic to deal with. He worked hard to make sure that a convenient appointment was set up and my vehicle was quickly back to looking brand new. Ken followed up to make sure I was taken care of. Nothing but positive thoughts and comments from me on the services of Sonsio. Thank you.Sonsio LLC
Date: 10/07/2022
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience. We always do our best to follow and enforce the requirements and rules set forth for the program, and we are always happy to hear when this process goes smoothly and works for everyone!
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