Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the recommendation of friends, I enrolled in a free, online, emergency medical course at *********************************** (apparently a subsidiary of Concealed Carry Inc.). After completion of the course (which was well done), I felt it appropriate to order some medical supplies from this company - which I did on 24 March 2024, charging $577.30 on my USAA credit card.After a few weeks, I sent an email inquiry about the status of my order - having never received any part of the order, or correspondence re: my order. No response. Another inquiry was also unsuccessful. Finally - I sent a third email (since no telephone contact info is available) - asking for a full refund. Still no response.So, I filed a dispute with my USAA credit card.

  Business Response

  Date: 04/22/2024

  ***************** has a right to be concerned. Certainly if I reached out to a company 3 times without a response I would probably file a complaint as well. 

  We used a professional ticket / helpdesk system called Zendesk. I searched Zendesk and only found one email conversation between ***************** and our company which transpired between March 15th and March 20th in which ***************** asked for a discount code on the purchase he intended to place. He was given that discount and used it when placing his order on March 24th. I can find no other email correspondence. This could be due to a number of potential issues but none that are obvious to me.

  I've just tested our contact form at MountainManMedical.com and it is working properly. We receive tickets daily via that form. It worked for ***************** on March 15th when he initially contacted us so I have no reason to think it wouldn't work again. I'm fully at a loss as to how his inquiries could have been lost on our end. We never delete a ticket, only respond or **** it as pending or closed. I've also checked our server logs where a backup of all contact form submissions is stored. There I also only see the inquiry on March 15th.

  I will email ***************** directly so he has my direct email address and I'm happy to provide service for him moving forward.

  Relating to his order, when he placed his order many of the items purchased were ****ed on the site as "Available on Backorder."  6 of the 18 unique items ordered were on backorder at the time the order was placed. This was also indicated on the emailed receipt ***************** was sent following checkout. 

  Today one of those components remains on backorder and that is why the order hasn't been shipped. Naturally ***************** is entitled to a refund if that is his preference over waiting. 

  As I stated above, I perfectly understand the frustration that would come from spending this kind of money, and having this amount of time go by without receiving the order and without receiving any response to multiple inquiries sent. I'm hoping we can address this to the customer's satisfaction and also gather more information that will help us troubleshoot the communication problem.

  Customer Answer

  Date: 04/23/2024

  ****************** contacted me directly - to which I replied with the following message:

  ************************* [email protected]
  ***** -
  Thanks for reaching out to me.
  Regarding comms - I'm not too particular about going through only the BBB ....
  which I only contacted because I couldn't seem to get a response from y'all.
  I'm attaching copies of my emails -just to demonstrate that I made a repeated & good faith effort
  to just get some basic response on my order. I used the only email address I had; same one I'd received an earlier reply from.
  Just to confirm - I thought your free on-line medical course was very good ... which is why I felt
  inclined to buy some supplies from y'all.
  And I would've understood if you'd contacted me - and said something like -
  "Hey, we only have part of your order in stock, and the rest is back-ordered.
  Do you want us to send part now, and the rest later?"
  I would've been OK with that ...
  Also- I was billed for the entire order immediately ... and have received nothing after a month...
  Not cool.
  Most folks would call that kind of an arrangement - a "loan" ....
  And I'm not in the banking business.
  Look - I'm an old Viet Nam vet;and I try to patronize other veteran businesses.
  I practice the Golden Rule; and my default is to give folks the benefit of the doubt.
  At this point- since I've received nothing from my order- let's just keep this simple:
  Issue me a full refund ... and we'll call it good. No hard feelings.
  Respectfully-
  ***********************

  -------------------------------------------------------

  As you can see from this email correspondence - I requested a full refund. If that can be provided & verified - then this matter is resolved, and you can close this case.

  Thank you for your assistance. Very Respectfully - ***********************
  

   

  Business Response

  Date: 06/13/2024

  The customer received a full refund. Verified and confirmed as of May 21st with our Merchant provider. Refunded back to the **** used for the purchase.

  Customer Answer

  Date: 06/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a SIRT *********************************************************** stock. When I placed the order I did not receive an invoice at the email address that I provided. I have not received a tracking number. The email I received was ??Thank you for your recent purchase of a laser training tool on our site. This email is to strongly recommend that you consider the ******** software.What is it?L.A.S.R is a software program you can download to any Windows computer or laptop. Using the webcam on your computer, or any off the shelf webcam you plug into your computer, it enhances your laser training by keeping track of your shots, timing, trigger control, and more.It goes on and on attempting to sell me this software program but failed to send me an invoice like any legit company would do. When I call him I get a recording that says he cant afford to hire anyone to answer the phone. I have read the other complaints regarding this company that inform us that he doesnt respond to texts or emails either. His email vaguely acknowledging that I purchased a SIRT pistol was dated 11/14/2023 without an invoice. If I knew I wasnt going to receive a confirmation invoice like every legit business does I would have taken a photo of my order. It was probably somewhere between $215 and $250. I will have to check with my credit card provider for the exact amount since he doesnt provide a confirmation invoice like everyone else does. I ONLY ordered from him because he claimed it was in stock and the other companies I tried to order from acknowledged that they had it on back order. I would like a refund from this company. I assume that he has a record of the amount of the transaction and an invoice even though he failed to email me a copy I will verify the refund amount once I check with my credit card provider. If its incorrect I will re-contact the Better Business Bureau with an update.

  Business Response

  Date: 11/30/2023

  Mr ******* is justified in this complaint. Our inventory on this product was inaccurate and had it been in stock when the order was placed it would have shipped quickly. As it were, it wasn't in stock. That is our fault. As to the customer not receiving an email receipt and confirmation that is unusual. Our system sends email receipts automatically and the server log shows it was sent on Nov 14th at 12:17pm Mountain Time. Perhaps it went to junk or spam? Of course the customer does appear to have received a follow up marketing email so I'm not sure why one email would reach the customer and not the other since both are on our server log and successfully sent. It is true we don't take phone calls. We do respond to all email and text inquiries within no more than 2 business days and in the last 6 months its never been more than 1 business day. If a refund had been requested it would have been provided. The total with shipping was $219.00. A refund was issued for this customer, for this order for that amount today (11/30) and should show up on the customer's card statement as early as Dec 1st. We appreciate customers who call us out when we s**** up and help us to improve our company. 

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/14/2023, I placed an order (#edc-1567) and paid a total of $102.44 for two size 36 black belts. On 3/13/2023 I received a package ***** **********************) containing ONE item, a size 38 black belt. I sent an email letting them know I had received ONE item and it was the wrong size. Concealed Carry *** responded to my email and provided me with an RMA and a shipping label so I could return the wrong size belt. He also assured me at that time that I would be receiving TWO size 36 black belts ASAP. Using the return label provided, I sent the size 38 black belt back on 3/15/2023. **** tracking # ********************** shows the return being delivered on 3/18/2023. On 4/10/2023, I received a package ***** **********************) containing ONE size 36 black belt. Again, I emailed Concealed Carry *** asking that he send the second size 36 black belt to complete my order. Their reply was that the belt I received on 4/10/2023 was the second belt. I have since sent two emails to Concealed Carry *** explaining that I still need one more size 36 black belt to complete my order. On 4/20/2023 I received an email from Concealed Carry *** restating that the belt I received on 4/10/2023 was the second belt of my order. To summarize, Concealed Carry *** has sent me TWO belts, ONE size 38 black and ONE size 36 black. I returned the ONE size 38 black because it was the wrong size. Concealed Carry *** still owes me ONE size 36 black belt or $45.

  Business Response

  Date: 04/25/2023

  ***************** is justified in his complaint. Upon my review of all the shipments, orders, and the email correspondence I have no doubt we owe him a belt. Our customer service is generally on point and we conduct regular audits but clearly we make mistakes and I can't account for this one. Somehow our representative just wasn't understanding that we needed to ship 2 and we only shipped one. We will review as a team in order to improve. In the meantime a Black size 36 belt has been shipped via ***** Tracking: 9400111206214778008357. **** will pick this up on April 26th, 2023 from our warehouse. Also the customer has been refunded $45 as a show of good faith and in order to offer something as an apology for our mistake in this matter. The refund was processed on April 25th, 2023 and should post to the customer's card no later than 4/27/23. Thank you for your business *****************, not just from this recent order but also your past orders with our company.

  Customer Answer

  Date: 05/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Concealedcarry.com accepts orders (the site even said the product was available) and charges for them but then does not ship the product or communicate back to their customers. They do not even provide a phone number to call and all emails go unreturned. My order number is ******* and just simply did not want to be charged for a product that I never received. I would suggest never to do business with a company that does not even reply to questions or concerns.

  Business Response

  Date: 09/20/2022

  The customer is justified in his frustration. Our company has been overwhelmed recently and we are working to scale resources to meet the demand. In the meantime these challenges and others have put a load on our customer service and fulfillment that we have been unable to manage well. Working as hard and as fast to get back to a good place. In the meanwhile the customer has been refunded. The order will still ship as soon as we are able to get it out the door.