Reviews

Review Details

• Review fromMike S

  Date: 10/15/2024

  1 star
  Absolutely abysmal customer service at **********, who is owned by ***. Was told the turnaround time for a product would be ***** days. Towards the end of that time I had emailed multiple times to get any sort of update, and never got responses.THey finally responded one time with a **** and emotionless response.Well after 120 days, I finally get the item and the hardware is configured totally wrong, so I had to spend about an hour switching everything. I emailed them to see if they planned to make anything right, or even just apologize, and they didn't do anything whatsoever.Terrible.

• Review fromRussell D W

  Date: 02/01/2024

  1 star

  Russell D W

  Date: 02/01/2024

  Have tried to cancel my concealed carry plan 3 times and they still charge me $39.00 a month. I have never received any feed back from the company from my emails & cannot find a phone number to call them directly! Any help you can render will be greatly appreciated.Thank You.*******

  Concealed Carry Inc.

  Date: 02/01/2024

  I searched for your email address (that I received from the BBB)  **************** and can't find any record of any subscription on my end. The only transaction I can find is for a holster back on Sept 29th 2017.
  
  
  Your BBB complaint said we are charging your card $39 a month and that you haven't been able to get ahold of us.
  
  
  I do see one email from you from earlier today (Feb 1st, ****) and we did respond within about 3 hours. Based on your email which mentioned "CCW Attorney Coverage" I suspect you may have our company confused with someone else as we do not offer any such services. If the monthly charge is exactly $39 I can further confirm we don't offer ANY subscription-based products that cost $39 a month.
  
  Could you be confusing us with CCW Safe or *****, or one of those companies? 
  
  Can you let me know the company name it shows on your bank or credit card statement? That might help us investigate further.
  
  We are often confused with the ***** because our website is concealedcarry.com and their website is usconcealedcarry.com and they do offer ccw attorney type coverage so I think it likely you are mixing up our 2 companies.

• Review fromm. m.

  Date: 05/23/2023

  1 star

  m. m.

  Date: 05/23/2023

  How to start? If you read the complaints filed against this company, Concealed **** does a pretty good job of defusing the complaints, and the BBB seems to like their approach. This is unfortunate and disturbing. I too have fallen prey to the Concealed Carry scams. Explanations of poor management, growing pains, shipping "200" orders a day are all irrelevant. At the end of the excuses, the customer still hasn't received the goods that he paid for (period). I responded to an advertisement by Concealed Carry for the sale of an item. The purpose of the advertisement was to induce the reader to purchase the item. I relied upon the representations of Concealed Carry that the product advertised was in stock. Concealed Carry charged my card knowing that I relied upon their representation. Concealed Carry has not delivered the item, offered a refund, returned any attempts to contact them within the business hours posted on their web page, and offers no readily available number for customer assistance to contact the company. Concealed Carry does not even list a location for their business on their web site that I have found. The BBB might want to look at the ******** Deceptive Trade Practices section 6-1-105 of the Deceptive Trade Practices Statutes, especially section(VII) about offering goods for sale that they do not have in stock. Additionally, Concealed Carry and the BBB might want to do a quick a review of the Federal Wire Fraud (Internet advertisement and sales) statutes that prevent companies form doing what Concealed Carry has been doing as evidenced by the complaints. And as far as their representations to the BBB, their listed place of business that they clam sends 200 packages a day, is a private residence and is not zoned for commercial activities. I am absolutely amazed that the BBB finds deceptive and poor business practices to be in good standing with a BETTER business rating institution. Concealed Carry has admitted to the poor management as a defense.

  Concealed Carry Inc.

  Date: 05/26/2023

  I cannot respond to the customer's specific situation as no specific information was provided. Let me attempt to provide a transparent and honest response to the complaints provided.

  Relating to our address and the concerns there. The company is registered to my (*****************************) home address. It has always been that way and will continue to be so for the foreseeable future. Our operation is run out of a leased space at *********************************************************************************. That is where our customer service, warehousing, and fulfillment operates. We don't share the address online because we don't do retail business at that location but the address is on our business license and on the address labels for every package we ship.

  Relating to selling products not in stock. Inventory and keeping products in stock all the time can be challenging, especially with medical products post Ukranian Conflict. We keep a sophisticated inventory control system in place and when a customer visits our site they can view if any given product is in stock, out of stock, or available on backorder. ** the case that it is available on backorder the customer can place the order but it won't ship right away because we don't have it in stock but we anticipate getting it back in stock in the near future. When this is the case the customer's emailed receipt will also indicate that the product purchased is on backorder. We feel we are doing all we can to represent properly the inventory situation of any given product and communicate it clearly. 
  
  Sometimes product don't come back in stock as quickly as we would like. I think we could do a much better job of ongoing communication with customers whose orders have been on backorder for a prolonged period of time. 

  Relating to getting ahold of our customer service team. It is true that we do not accept phone calls. We don't have the resources to employ enough people to be able to field incoming calls. So instead we direct customers to email or text **. We use a 3rd party industry standard helpdesk tool called Zendesk to receive those emails and text messages and organize them to ensure we don't miss any and that we respond in the order they were received. As of this writing the oldest ticket in our system that has not be responded to is less than 1 day old. We endeavor to respond to all emails/texts within 1 business day and with rare exceptions we achieve that goal. If the customer hasn't received a response to an email or text message I would recommend checking their junk/spam folders. Another alternative would be to send ** a message via our ******** page. You can also fax ** with the fax number on our contact page. Alternatively, if the customer will provide a phone number via the BBB complaint system I will call them directly myself.
  
  Relating to processing refunds. We will absolutely process a refund and cancel any order that hasn't already shipped no questions asked. Most customers are happy to wait and understand the backorder situations when they occur. This is an issue that seems to go back to the complaint above about getting ahold of **. After an order has shipped we will also take the return for a full refund for up to 60 days after the order is received by the customer no questions asked. Depending on the product the customer may be asked to pay return shipping. This is detailed and communicated in our return/refund policy which is linked to from the checkout page and is on the footer of the website.

  Lastly, there is an accusation made here about ** running advertising for a product that was out of stock and not communicating the backorder status. We always do what we can to communicate clearly about inventory status during checkout as I clarified above. It is true however that we do sometimes choose to run an advertisement knowing that the product being advertised is on backorder because we believe that the backorder situation is temporary or relatively short. We sometimes get this wrong. Again I can't speak to this customer's specific situation not knowing what was ordered but for example in recent history we ceased all advertising of our medical products because the backorder situation got worse or became less predictable. Balancing those factors in order to both stay in business, manage expectations properly, and also try to do the right thing is hard but is something we try to do the best we can. 

  If this customer will please consider resubmitting this complaint to the BBB along with their contact info or order number I will follow up on the more specifics and make sure the customer is taken care of.

  m. m.

  Date: 05/26/2023

  The response offered by ***************** is absurd. My case is not an isolated incident, and the issues causing this review are supported by other complaints on file with the BBB, despite the A+ rating given. ***************** has my name, telephone number, home address, order number and email address. To say that he is unaware of the circumstances of the issues is a complete lie or incompetence. He just has to look at his computer. Diverting the issues of inducing buyers to purchase products not in stock by claiming it is back ordered is also consistent problem with customers and a lie. The on file registered complaints demonstrate that as a lie. Nobody is claiming that they ordered an item on backorder. The item I ordered was listed as having 2 in stock. That is not a back order. Also absurd is the claim of responding to business questions within a day. The on file complaints show that is a lie. My emails that I kept show quite the opposite of ********************** stated position. The fact that he does not list a telephone number, does not list a true business address makes it extremely difficult for anyone to address poor management practices. This is also supported by my review and the online complaints. As far as checking licenses, the company is not even registered with the Secretary of State for ******** as a business entity for consumers to track the company. The only way a person can find out a company number other than Zendesk, is through the BBB so far (they don't answer the phone but goes to voice mail. Days of calling resulted in zero return calls). Numerous telephone calls through Zendesk clearly indicate either a failure on the part of the third party provider, or a lack of concern by the company. Two days after filing the BBB business review, I finally received notification that my item was shipped. A check of the tracking number however stated that only a tracking label had been created and that the item has not been received by ***** When I contact the business (only through email as they would not pick up the phone) I requested that the order be cancelled, and was notified that the order was processed and can't be cancelled. But I was free to arrange for a return minus costs of shipping and handling, plus my cost of the return even though according to the carrier the item had not been received to ship. These issues go to the very essence of deliberate and poor business practices at best, and fraud at the worse. The complaints show no delivery for products paid for and in my case, the only reason I am getting a response now as I was able to locate a mechanism by which to state my claim and they had to respond. Otherwise I would be left with trying to convince my credit card carrier that I never received the item ordered over a month later. ***************** in his response attempts to imply that all of these cumulative issues are simply a miscomunication, or a minor failure of a third party administrator, but in the end, he is the one responsible for ensuring good business practices. If there were problems, and he acknowledges have occurred in the past, why do they keep happening. All of the complaints focus around the same issues over the last three years and my case is not isolated or unique. He has failed to correct the problems and continues the poor practices at the expense of the consumers. And this is not a local problem as he claims he is trying to avoid by not listing his true business location, these are internet sales using electronic devices crossing state boundaries. Selling products that they don't have, or failing to ship the products after inducing the buyer to purchase in most cases is fraud. They fact that ****************** has elected to not make direct communications easily available to the consumer just furthers his efforts to take and not deliver. All the repetitive complaints have the same story. How does the BBB justify identical continued complaints about the improper and poor business practices as well as attempts to eliminate complaints through concealing true contact information as deserving an A+ rating?