We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Apex Plumbing Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Previous homeowners had our sewer line repair done through **** in April 2020 as a part of the inspection repairs needed for home sale. They paid about $11,000 for the work and there is a 5 year warranty on the project. - The sewer repair required cutting concrete and digging under our garage.-Since the repair, our garage has slowly starting sinking along the site of the sewer line repair until this spring it created a big enough issue that engineers said it required immediate fix to avoid risk of collapse.-We went to our home owners insurance and they denied the claim, telling us that our insurance does not cover poor workmanship.-The repair company used stated they felt it was very likely related to poor/improper compaction of the earth around the sewer repair that caused this type of damage. -When I reached out to Apex, they did respond quickly and got on the phone to discuss. Unfortunately, it was apparent on the first call that they were not going to take any accountability for the issues, claiming "they don't make that kind of mistake".-I asked for any help they could give, as this is what business insurance is for. I advised that I didn't think this reflected on their companies reputation overall but ask for them to take some responsibility.-They declined any monetary help, even though the work was still under warranty.-They sent a picture of our garage prior to the work being done and said there was a preexisting crack that was not visible to me (either at the time or in the picture).-Garage repair cost us $34,000, as they needed to place piers for structural integrity.

    Business Response

    Date: 02/04/2025

    The customer reached out to Apex earlier this year regarding the problem.  After a project review and the review the site prior to the work being completed, it is Apex's opinion that the unstable soil conditions existed prior to the sanitary line repair.  And those soil conditions are what caused the pipe to leak, sink and become bellied in the first place. 

     

     

  • Initial Complaint

    Date:08/22/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apex was contracted by the City of Denver for the lead reduction program. They came and replaced our water lines on Monday, 8/19 and since they left our house, our water heater hasn't been functioning properly. Before Apex came, our water heater has been in perfect working condition and was even inspected recently and found to be fine. You can see another review where someone had the exact same issue with them. We called Apex and they sent ONE OF THEIR OWN to look at the damage they did, and surprise, surprise, Apex found no wrong-doing. They broke our water heater and now want nothing to do with the consequences. They broke our water heater and now want nothing to do with the consequences. I'll be submitting formal complaints to the *******************************************, and other outlets.

    Business Response

    Date: 08/27/2024

    On 8/1924 Apex Plumbing replaced the lead service line at *************** as part of the Denver Water Lead Replacement Program.  Apex followed protocol, flushed the lined, protected the interior and exterior of the property, and successfully replaced the service.  Everything was in working order upon leaving the property.  On 8/22/24 the homeowner called into ****** Water stating that his water heater was no longer in working condition.  Although the replacement of the service line does not affect the water heater, Apex still went and replaced the water heater at no cost to the homeowner.  No further issues occurred after Apex replaced the water heater.

Apex Plumbing Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.