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Business Profile

Remodel Contractors

Reconstruction Experts, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

This profile includes complaints for Reconstruction Experts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Reconstruction Experts, Inc. has 15 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 15, 2024, Reconstruction Experts (RE) met with Parkway *********************************** (PCHOA) representatives on the property to address the substantial completion of work PCHOA contracted with RE on April 3, 2023 (referred to as "the Work"). At that meeting, it was noted that during the course of the Work, numerous portions of the Work still required remediation and correction.On May 22, 2024, RE sent the Association a release of claims to include the $30,000 credit to the remaining balance due on the Contract. The Association conditionally agreed to the release upon confirmation that after application of the credit, the remaining balance due was $23,249.87.Unfortunately, during subsequent discussions, the Association received multiple invoices and information that contained incorrect balances for what the Association paid based on its records and what is still due and owing, causing the Association additional concerns surrounding the Contract and the Work.6/10/24, ****************** Law, legal representation for PCHOA, sent a letter via mail and email to *****************, the *** of RE. Attached to this BBB complaint.6/13/24, ************************************, the lawyer with ****************** Law, reached out via email and phone. No response from RE.6/19/24, ************************************, the lawyer with ****************** Law, reached out via email and phone. No response from RE.PCHOA needs RE to respond to ****************** Law, in an effort to close this project and end the contract.Attached is the letter from ****************** Law to RE. The invoice sent by ***************** 5/8/24. The Release of Claims RE sent to PCHOA 5/22/24.

      Business Response

      Date: 07/12/2024

      Good afternoon,

      I wish to apologize for the delay in responding, unfortunately the address linked to our account was not being monitored and we did not receive this complaint.

      We are reviewing our file, and will provide a detailed response prior to EOD Monday 7/14.

      Customer Answer

      Date: 07/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. RE is a company we no longer seek to have any relationship with, as the company has acted in an unprofessional manner.

      Sincerely,

      *********************************

    Reconstruction Experts, Inc. is NOT a BBB Accredited Business.

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