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Business Profile

Towing Company

A Personal Touch Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 25th 2025 I used ****** Maps to find a public parking lot near a venue I was visiting. ******************************************************** was advertised as a place to park on ****** Maps. I believe it was posted by the same predatory tow company that took my truck within the four hours I was parked there. They would not let me recover it until noon the next day and charged $359.10 to do so. I believe this was a trap and extortion. The sign for the tow company was made of plastic and tucked into the back side of the fence on the outter perimeter. There were no signs in the middle of the lot where I parked. This business does not appear to be listed as a licensed tow company with the ********************************* in ********.

  • Initial Complaint

    Date:01/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Predatory towing company. Aaliyahs Towing and Recovery, rebranded but same company and same illegal towing activity. Charged $375 for recovery of car parked with no signage around. Past reviews of ******** confirm my suspicions that they attempt to steal cars and money through their company.I asked for proof of reason for tow and they refused to provide prior to me paying.

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked in a lot on 13th and *****, the old Quiznoes. There were other cars in the lot and work vans. The business is for sale and closed. There is no clear signage in the lot for "No Parking". I did find a sign further up 13th in the far back corner of the lot, high up on a pole. I called that number to recover my truck that was towed by A Personal Touch Recovery. I was in the lot for maybe 20 minutes, we went into City O to grab some food. A Personal Touch Recovery towed my vehicle to ********************************* $297.54. I have a receipt. I cannot find their business info online outside of a few BBB reviews and Yelp reviews. They are clearly a predatory towing company. They do not make it obvious that parking is subject to towing. They are not doing any good or helping resolve a problematic parking situation if there even is one on that block. If the building owner does not want vehicles parked in their lot, they should have clear and visible signage. Other cars and work vehicles that were cleaning adjacent buildings glass were in the lot when I pulled up. There was no indicated that we were in jeopardy. I looked for signs before I parked and because other vehicles were in the lot, I thought we were ok. I have a video of the lot.

  • Initial Complaint

    Date:12/01/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has shady practices we had not been parked for 5 minutes and this business towed our vehicle damaged it and charged us over 400 to retrieve our vehicle. They have business practices that are unclear and do things that are in the best interest of humanity and are money hungry. I experienced what over ************************************************************************************ any other website. This business should not be in order and they should loose their license due to unlawful and unfair business practices. There were no signs posted stating that parking was subject to tow. We had to receive contact information from a local business. They unfortunately towed our vehicle within 5 minutes just like other people have reviewed and stated. I assure this business is practicing unlawful things and they are spying on people who park in order to tow them immediately so that way they may gain a profit. Once we went to the business to get our vehicle they priced us *************************************** the call when we called to receive their address.

A Personal Touch Recovery is NOT a BBB Accredited Business.

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