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Business Profile

Auto Upholstery

Walbro LLC Dba GT Covers & Precision Fit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Upholstery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a DashMat from this company. It was too big and poorly made. I contacted the company. They sent me a RMA and the product was sent back. *** tracking showed it was received April 14,, morning. I contacted the company on the 18th asking for my refund. To be told that it was put on a pallet and I can't get my refund until the returns department checks it. That can take 2 weeks. I want my money back. No one should have to wait 2+weeks for their refund.

  • Initial Complaint

    Date:10/25/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of seat covers from Covercraft. The covers did not fit properly (they were so thick the armrest would not close) and the stitching was horrible. I requested an RMA number to return them. I was informed there would be a 15% restocking fee. Their return policy states If an item is returned for any reason other than a defect in material or workmanship, there will be a 15% restocking charge. There is clearly a defect in material and workmanship and a 15% restocking fee should not apply.

    Customer Answer

    Date: 10/28/2022

    From: *********************** <******************> 
    Sent: Tuesday, October 25, 2022 4:35 PM
    To: Resolutions <*****************************************>
    Subject: Complaint #********

    The company I was dealing with in regards to complaint #******** has recently contacted my and resolved the issue. This complaint can be closed.
    Thank you 
    *********************;

Walbro LLC Dba GT Covers & Precision Fit is NOT a BBB Accredited Business.

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