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Business Profile

Auto Warranty Services

Vehicle Services Department

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Complaints

Customer Complaints Summary

  • 144 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am continually being harassed by this company - I do not even own a car. Tired of the scam through the mail, the countless phone calls etc. I want my information removed from this company, and for them to cease and desist all contact with me. Do your job, please.

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Numerous, harassing phone calls several times per day. Phone calls as early as 537am!
    Requested removal of my phone number in their database several times and further requested that the phone calls cease most recently on 2/16/24 with a an individual by the name of Mary. Yet, they continue to harass me via phone.

  • Initial Complaint

    Date:02/15/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call me almost everyday and I'm not interested.

  • Initial Complaint

    Date:02/13/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB I keep getting fake checks from this scammers I finally had it as I received the final notice which is crazy so I decided to write a complaint I am in shock the the BBB has them with an F rating with the limited information no information about an owner
    You should have a warning plus you should be working with Colorado attorney general and FTC to do more to protect the public
    If I do not see any movement from this BBB I will file a complaint with the council of the BBB's
    And I demand they stop trying the scam me

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant daily phone calls and are harassing me even after I explain I am not interested in them or their services at all. Needs to stop!

  • Initial Complaint

    Date:12/16/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continuous calls to point of harassment get calls daily even though I’ve asked them not to call sometimes I get as many as 5 calls per day

  • Initial Complaint

    Date:12/01/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a check for $199 in mail saying Final Notice about Vehicle Coverage expiring on my car. I can send screenshot of the letter. I am receiving nonstop calls from this company. I do not know how they acquired my information to begin with. Is says in the letter IMMEDIATE RESPONSE REQUESTED. It's a check for $199 to payout to me. I know this is probably a scam to begin with. The phone number is 1-888-413-6075 Company name is- VEHICLE SERVICES DIVISION also has number 1-855-454-0932 at the bottom of the letter. It. Says record id:324BU15592 on the letter & expiration date of 12-15-2023

    Customer Answer

    Date: 12/01/2023

    There isn't an address on this letter just the phone number 1-888-413-6075

  • Initial Complaint

    Date:11/27/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received many phone calls each day from this company and searched the number and saw that it is a known scam phone number. I blocked the number they called on but they kept calling on different numbers. I just received a fake check from Vehicle Services Division regarding a vehicle I no longer own stating the coverage on my vehicle is expiring and that I’m at risk of being financially liable for any and all repairs. It also said this was a final notice and to call 1-888-413-6075, which I looked up and found other complaints regarding this “business.”

  • Initial Complaint

    Date:11/14/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve received a scam letter in the mail about a penalty for not protecting my car. The name, address, and car are correct. Photo is attached.

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted several complaints to BBB last week regarding neighbor spoofing spam calls from an unknown company. When I attempted to obtain business information, I was hung up on. When I told a caller that I'm on the do not call list and they have no permission to contact me, the caller became aggressive and harassed me. I receive 5-10 calls from this company PER DAY. I never gave consent for them to contact me in any form, and now they're very blatantly harassing me. I've even considered changing my phone number because of this, which is very distressing. I am highly concerned about potential identity theft or personal information hacks because of the manner in which this company operates. I want this business stopped, immediately.

Vehicle Services Department is NOT a BBB Accredited Business.

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