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Business Profile

Auto Warranty Services

Vehicle Services Department

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Complaints

Customer Complaints Summary

  • 144 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vehicle Services Division keeps sending me scam mail through the postal service.

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need them to explain how they get a 12/13 year old information, that's a minor that DONT own a car never did

  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls me several times a day (every day or night) trying to sell services related to my Chrysler. I already asked to the caller to take my name out of their list but it didn’t work.
    It is unbearable to receive multiple calls during the day or night. I don't know why they don't stop calling me if I've told them more than once to stop calling me. For the love of God, stop calling me

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent the same letter for my 2024 Honda I just purchased. I called it and the woman who answered barely spoke English. She transferred me to this complete arrogant guy who tried to quote me $299 a month for an extended warranty. I told him I couldn’t do it, that I would have to call back. He scoffed and mocked me, stated the following “Everyone should have $300 in their account” and I went off because I’m a teacher and in this economy, that’s a pretty cavalier statement. I hung up on him! He called me back on an “unknown” number so I couldn’t trace the call, left a voicemail telling me how rude it was for me to hang up on him, and that I shouldn’t call myself a role model to students. Completely insulting, and that’s when I knew I did right by hanging up on him. When they can’t make a sale they will insult you and call you on blocked numbers to curse at you. It happened. Beware of these people.

  • Initial Complaint

    Date:11/02/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business constantly contacts me with different numbers and area codes. I have not been interested in any services or products and constantly denied the service or products offered. Employees say they will remove phone from call line but lie and don’t and harass after.

  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am getting letters from vehicle services division. it has two perforated lines on the sides to rip off. it says “immediate response to this notice requested” , important do not discard. It’s saying signature required on the front vehicle info; 2021 Kia forte. The inside says this letter is to inform you that the vehicle coverage on your 2021 Kia may be expiring or may have already expired. Our records indicate that you have not contacted us yet to get your coverage up to date without a vehicle protection plan in place you are at risk of being financially liable for any and all repairs. however, you may still have time left to activate coverage on your vehicle before it’s too late. No inspection will be required and final acceptance is subject to your ability to meet eligibility requirements. We reserve the right to revoke your eligibility for service coverage after 5 days. Please call immediately as this will be our final attempt to notify you 1-888-413-6075. operating hours Monday through Friday 8 AM to 7 PM CST, Saturday, 10 AM-4 PM CST.
    He was extremely rude on the phone and was rudely convincing me to get the coverage saying “the economy is horrible people will have $19 in their bank account and be driving a 2021 Kia the economy is shit.” do not trust this “company“.

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting letters from vehicle services division that I do not even own a Subaru impresa 2017 with a fake check. I called them told them stop and I don’t own a vehicle they don’t listen

  • Initial Complaint

    Date:10/16/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is called Vehicle Services Division and they need an immediate response due to my 2020 Lincoln Aviator vehicle coverage may be expiring. Phone number 1-888-413-6075. Attached is a registration fee voucher check to me for $199.00 and I just need to sign it to activate it.

  • Initial Complaint

    Date:10/05/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am called every hour by this company claiming that I have a GMC register under my name and phone number. I do not nor have I ever owned a GMC vehicle. I have asked repeatedly to be taken off the call list because they have the wrong information but every day, every hour they call me.

  • Initial Complaint

    Date:09/20/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sends repeated letters saying to be from "Vehicle Services Division". No address listed and with this contact number:

    888-413-6075

    I also get automated phone calls about this from time-to-time. I have never responded to them or made any attempt of contact to get my name removed as I know that wouldn't work anyway and would probably just give them a live number they think they can use for more scams.

    For everyone who get's these, also report them to the post office. If they get enough of those, hopefully they can do something to stop it.

    ****************************

Vehicle Services Department is NOT a BBB Accredited Business.

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