Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ********************. I do not have a contract with Revenue Enterprises, they did not provide me with the original contract as requested.

  

  Business Response

  Date: 03/22/2024

  We appreciate the opportunity to respond to this complaint. Revenue Enterprises is a collection company that contracts with healthcare providers to notify patients of outstanding bills, answers questions, and helps to create a payment plan to resolve these balances.  Most of the time the accounts in our system are due to co-payment, co-insurance and/or deductible applied to claims by a patient's insurance company after processing a medical claim.  

  In this situation I did request that our Dispute specialist to mail a separate Validation of Debt on the account found so that the consumer can review this information to identify the debt, and/or provide any additional information to us that will help us to resolve this balance due and determine if this is the consumer's responsibility or not. 

  As a part of our process, this account was reported as "Disputed" to the credit reporting agencies. 

  We do ask this consumer to please contact us directly to help us to better understand her liability for this debt and provide us with any additional documentation/information that we may provide to our healthcare client to help ensure this account is resolved.  We are happy to work directly with ******************.  

  Our number is ************ and our hours are M-F 8:00 a.m. to 5:00 p.m. Mountain Time.  Any of our agents can assist her with this matter.  She can also email us directly at ********************************** or ******************************* if she prefers to communicate with us by email. 

  Thank you.

  *********************** ********************** of People and Compliance

  Customer Answer

  Date: 03/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for any debt with REVENUE ENTERPRISES LLC. I have never entered a contract or agreement with REVENUE ENTERPRISES LLC. Upon request they were unable to provided me with the original contract. I have reason to believe they obtained my personal information unlawfully.

  

  Business Response

  Date: 08/28/2023

  We have reviewed the complaint lodged by ****************** and found that we appear to have an account in our system that matches her information.  We are a medical collection agency and contract with healthcare providers to help consumers understand they have unpaid accounts and help them to settle on a plan to resolve outstanding healthcare accounts.  As ****************** feels she did not enter into any agreement with Revenue Enterprises we do state that while we are collecting under our name the name of the original creditor with whom we are contracted to perform this service is a healthcare provider. 

  We have asked to have this account classified as "Disputed" with the three major credit reporting agencies.  Additionally, we are working closely with our client to provide a full verification and proof of this debt.  This will include an itemized statement along with a signed ******* Admissions Form and/or consent to treatment with a Financial Clause.  Until this information is provided to in writing we will not attempt to collect this debt further.  If ****************** has questions on this account she may contact us directly Monday through Friday at ************** between 8:00 a.m. and 5:00 p.m. Mountain Time or by email at ******************************* .  

  Thank you.

  ********************************** - VP of People and Compliance

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter demanding payment within 10 days of date of the letter. Was written on January 23, 2023 and received in our mail January 27th, 2023. It said that if the bill wasn't paid within that 10 day time period, they would resort to other actions. I do believe, by Fair Credit Practice Act, that I have 30 days to respond to the letter. Leaving only 6 days, two of those being Saturday and Sunday, does not abide by the rules of ****. This also, was the first contact of any kind that I received from Revenue Enterprises in regard to this collection attempt. I believe also, that I have a right to have them prove ownership of the debt, send a cease and desist letter, and dispute the amount of the debt. I am in the process of send, by certified mail, a cease and desist letter as I am allowed to deal directly with the original creditor. If I have made a mistake in what I have read of the ***** please advise. I do not want them to advise, because they are not in my state and their state *** have different rules. I am applying what I know of the **** that is federal regulations, not the *****************.

  

  Business Response

  Date: 02/06/2023

  We are in receipt of the complaint from this consumer and have researched this information.  We do show 2 accounts here for this consumer and show that we sent an initial notice on one of the accounts to her address on 12/9/22 that contained information about the account and her rights and ways to dispute the debt.  We do not show any mail return on this letter.  We do show several phone calls to the number we have on file to attempt to discuss the account with this consumer were made between 12/15/22 and 1/23/23.  We do not show we were successful in connecting with this consumer and did leave messages for her to return the call.  

   

  She is correct in that she does have the right to dispute the validity of the debt and request verification and she is also correct in that she can request we cease and desist all collection efforts and attempts to contact her.  We have received her request to cease and desist further collection efforts and we are informing her through this complaint that we will no longer send notices or make calls on the 2 accounts we have in our office unless we do it to inform her that we have decided to take additional collection actions as allowed by law.  

   

  I do ask if ********************** has any additional questions or concerns about her accounts, that she please contact us directly at ********************************** or ******************************* and we will respond to her email.  

  Thank you.

  ***************************, VP of People and Compliance

  Customer Answer

  Date: 02/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Laridean *********

  I am accepting their response with prejudice. First, I am not a female, which leads me to believe that this company as is the case with most collection companies, does not research who they are dealing with. I take exception to this. Second, I have voicemail. Had I received calls with messages left, I would have stored them for future reference. I, like most everyone out there get tons of no return address pieces of mail. I most generally throw it in the trash. That probably isnt necessarily what should be done, but I grew up being taught that an identifilying name and return address on an envelope shows openness and respect to the addressee. These companies do not identify. I will be dealing directly with the original creditor on this issue.